Embrace Enterprise Service Desk for 360° view of Customer Interactions and Enhance End-user Experience

Enterprise Service Desk

CSS Corp’s Enterprise Service Desk is a data driven solution that offers predictive intelligence, automated queuing, routing and channel allocation. Our solution provides 360 Degree view of customer interactions and business insights. The swift digitization of the world is why Enterprise Service Desk requires a metamorphosis. The dynamic demands from users with multiple devices makes it challenging for enterprise IT to remain responsive, quick, and personalized. We offer 24×7 multi-lingual, device and platform agnostic services that go beyond traditional IT support and serve as a single point of contact for all IT service needs, from a single console.

Our solution focuses on three major factors impacting and enhancing end-user experience - Data, Devices and Drivers. End-user computing is no longer about managing laptops, desktops and mobiles. It is about supporting and enabling an ecosystem with humongous amount of Data, Plethora of Devices and Technology Drivers.Enterprise service desks help to fill the digital culture gap in the company by communicating a clear digital vision, providing digital role models and creating KPIs aligned to digital transformation goals.

We offer personalized, user/persona based support solutions aimed at Experience Transformation. CSS Corp leverages advanced analytic models to build personalized profiles of individuals resulting in greater flexibility and productivity improvements.

Key Highlights

  • Handled 1 Billion+ Transaction for Enterprise and Consumer businesses
  • 2000+ Service Desk specialists with most of them being ITIL® certified
  • Support available in more than 25 Languages
  • 13 Global Service Desks Support Centers

New Age Service Desk for The Digital Enterprise

OUR
SERVICES

FULL LIFE CYCLE SUPPORT SOLUTIONS

Enterprise class support solution for all End-user and End-Point Devices

INTERACTIVE SELF-HELP

Context aware self-help search portal with comprehensive Knowledge Base, DIY Kits, FAQ, KB, social & forum collaboration

INTEGRATED IT HELPDESK

Face of IT to other Business Units offering personalized end-user support services across multiple channels

SERVICE DESK ANALYTICS

Deeper Insights into customer propensities, emerging issues, Hot Topic Analytics for proactive resolution, process analytics & log analytics

RESOURCE
CENTER

CASE STUDIES

96% improvement in resolving infrastructure management issues

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INFOGRAPHICS

Achieve 31% reduction in infrastructure management costs by simplifying IT

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Blogs

8 best practices to transform your infrastructure management

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