“Khoi is like family now,” said one of Khoi's customers. This customer had purchased a brand-new car to travel with his family for the summer. His wonderful experience took a turn when he discovered that an essential piece in the car was engineered incorrectly. Khoi spent hours going back and forth with the engineering team, the client, and the customer to source a solution. He fixed their issue and also arranged for a temporary transport facility to ensure that the family had a pleasant vacation.

Jimena's empathetic ear goes beyond the metrics in today's age of chatbots, dashboards, and algorithmic mundanity. While handling one of the customers, who was migrating their line to avoid losing the phone number during a telecom transition, Jimena felt that the customer didn't sound okay. During their conversation, she later got to know that the customer was dealing with her husband's demise. She comforted her for hours, and in the end, nobody could tell whether an agent and customer were talking or just two friends, where one is comforting the other.

Venkata Rajesh Nedunuri's technical expertise is unimaginable. Rajesh’s skill came to the fore in helping a global financial client's network from collapsing when ~1700 users were about to be disconnected from the office network. His diagnosis preempted a network downtime as he proactively updated their network system settings. The client's delight knew no bounds on learning that a major outage had been averted.

Ma Cecilia Benigay, a roadside assistance provider and a driver's license holder for 20 years, loves that her job allows her to help people every day. One of Cecilia's customers was in a panic when she realized that her daughter was stranded on the night's freezing snowy highway. Though, she received the call after her working hours, Cecelia stayed back for over two hours to sort the issue out. The client was emotionally overwhelmed when she finally met her daughter and fell short of words to thank Cecilia for her compassionate service.

“You are like my grandson, and I would have hugged you if you were here in person,” said Elijah’s 85-year-old customer, who had returned home from the hospital after recovering from Covid, but lost her spouse to the disease. On reaching home she realized that none of her electronic devices were functional, and also that she had been scammed of $3000. She was clueless as her husband managed all of these things over the years for her. Though, the protocol is to resolve any technical query within minutes, Elijah stayed on the call for 4 hours to ensure that she was able to wade through all these issues, set up relevant accounts and fix the technical issues with her devices, leaving the customer with a big smile. And as for Elijah? "It's a pleasure and a moment of euphoria. I thank my team, manager, and colleagues who fueled my passion. Above all, happy to be part of the CSS family.”