Retail Operations Enablement and Productivity(R.E.A.P) Framework
Our intelligent help desk solution that optimizes end-to-end retail operations for superior performance.
CSS Corp enables some of the top Fortune 1000 retailers and consumer goods leaders to create highly personalized engagement such that their customers stay loyal – forever. We do this by unleashing the power of digital technologies, such as advanced analytics, multi-channel excellence, cloud transformation, and automation. CSS Corp helps you outclass the competition by reinventing yourself in the stagnating mass market, continuous rise of discounters, tighter regulations and cross-channel shopping of the consumers.
In retail, each day’s operations define success. Will the right orders are submitted, and will they reach the stores on time? Will the customer find the right product, and will the right promotion be offered? Will the systems crash, or the POS equipment fail?
Today, store labor is typically the largest category of controllable non-product cost. As rising costs put pressure on margins, you can’t afford to lose valuable time and money dealing with issues.
You’ve made significant investments in your infrastructure. Maximize your investment by adding CSS Corp retail help desk services. Our Stores, Distribution and IT support help desks add consistency and reliability to your systems and processes.
Our Retail Operations Enablement and Productivity solution provide contextual business and technology support solutions. Our proactive model uses advanced monitoring, analytics, and machine learning to prevent and eliminate issues. 24/7 rapid issue resolution, including remote device management, reduces the impact of issues. Omni-channel support means your users can get help from the phone, chat, mobile platform, social media or social media. Our virtual agent, Yodaa, can assists via chat and voice just like a live agent at a fraction of the cost.
Take it even further with our Advanced Services. We provide end-point infrastructure support, supply chain analytics, digital optimization, customer journey mapping, intelligent automation, and more – all powered by the latest machine learning, automation and analytics solutions.
