Customer Support

Customer Service Representative in Draper, Utah

Designation: Customer Service Representative

Location: Draper, Utah


CSS Corp is currently hiring for customer-friendly people for a ‘Customer Service Representative’ role to support one of our world’s largest electronic products.

Pay: $14.00 per hour base pay + additional incentives + Attractive gifts and rewards for great performers + benefits

Sign-on bonus: $250 paid after completion of 90 days

The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team!

Also, regarding COVID-19: Our entire workforce is 100% remote right now and this role would start that way (equipment shipped before the first day), then potentially move to our Draper, UT sight once we’re out of quarantine. Being 100% remote requires adequate wifi speeds and a dedicated space to work from home.

Here’s what you’ll be doing:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Regular, consistent, and punctual attendance. The business hours are Monday – Sunday with 2 days off. Variable schedule(s) from 8:00 AM to 7:00 PM.

Here’s what you’ll need to know/have:

  • High School diploma or equivalent is a must.
  • Working on and/or some kind of Customer service experience is required.
  • Proven ability to function in a self-directed environment.
  • Exceptional communication skills, both written and verbal.
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
  • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
  • Ability to handle clients professionally during all interactions.
  • Sense of humor. Like a really funny one. 

Get in on all the awesome at CSS Corp!

  • CSS Corp pays a great deal of attention to the health and welfare of its associates. We provide a portfolio of benefits that cater to the well-being and medical emergencies of our associates.
  • You are eligible for Health, dental, vision, and life insurance; 2 weeks paid time off; 9 paid holidays; 401k
  • Career advance program that allows agents to take on more responsibilities that can lead to an increase in wages
  • Paid training
  • Exciting perks like game rooms, coffee, and snacks


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Support – Any Graduate Freshers

Designation: Customer Support

Experience: Freshers (Any Graduate)

Location: Chennai, India


Desired Profile

  • Excellent Communication – for voice, email, chat support
  • Should be able to communicate effectively
  • Should possess good telephone and email etiquette
  • Must be a graduate
  • Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)
  • Must have good customer handling skills with the ability to learn networking concepts


  • The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve the creation of licenses and support accounts for clients worldwide.
  • The team will also ensure customer satisfaction/experience is and stays a priority. Manage high visibility exceptions and can work with cross-functional teams to provide the best solutions


  • Creation of Worldwide Return Materials Authorization
  • Ensuring all Premium Service orders are completed in a timely manner
  • Working and managing 3 Party Vendors around shipments, deliveries, and returns
  • Resolve any RMA issues from the customer or Level 1,2 & 3 Technical Centers
  • Provide tracking and Status updates on all 4-hour calls submitted to the Technical Centers
  • Updating the Siebel Database to document customer cases
  • Notification to customers product shipments
  • Escalating RMAs for additional support in a timely manner
  • Manage caseloads in a timely manner to closure<
  • Provide customers with support for return products
  • Follow all guidelines for processing RMAs for customers without contracts
  • Providing software download access to customers by processing Web Login requests
  • Providing license to customers for software updates
  • Manage high visibility exceptions and can work with cross-functional teams to provide the best solutions
  • Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule
  • Handle L0 cases for confirmation of hardware failure and proceed with RMAProvide L0 level technical assistance on cases to rule out hardware errors
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