Customer Support

Customer Support Representative with English and Any Other European Language

Job Title: Customer Support Representative with English and Any Other European Language
Location: Poland (Remote)
Experience: 0 – 6 months experience in call centre environment (Preferred)

 

Responsibilities:

  • Ability to effectively navigate through desktop tools, applications, and websites
  • Basic Knowledge of MS Office
  • Excellent problem-solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet, and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement

 

Qualifications:

  • If you speak Spanish, French , Italian, German & English fluently
  • Have strong verbal and written communication skills
  • You are patient and empathetic
  • Problem-solving comes naturally to you
  • You are not afraid of picking up calls, answering emails and participating in chats

Front End Developer in Colombia

Job Title: Front End Developer
Location: Bogota
Experience : 3-4 years

 

Engineers display a solid understanding of core engineering concepts. They are focused on growing as an engineer, learning the team’s tools and current processes, as well as a strong background in Engineering best practices like automated testing, source control, and agile planning.

 

Responsibilities

  • Writing and reviewing code from the sprint backlog inline with front-end team best practices o Assisting in driving team sprint execution to ensure timelines are met without compromising on quality.
  • Consistently writes production-ready code that is easily testable
  • easily understood by other engineers
  • and accounts for edge cases and errors.
  • Helps their fellow team members overcome obstacles
  • resolve blockers
  • and complete work tasks.

 

Skills Required

  • Must have at least 4 years of commercial experience in Front-end web development
  • Strong experience in modern front-end build tools (e.g. Git)
  • Webpack
  • Yarn
  • Grunt
  • NPM
  • Must have strong written and oral English language communication skills

 

Benefits and Perks

  • Competitive Compensation
  • Work from Home Opportunity

Customer Service B2+ C1

Job Title: Customer Service B2+ C1
Location : Barranquilla
Experience : 0-1 years (Freshers Also Welcome)

 

We are looking for passionate people who dare to excel and want to grow professionally:

Responsibilities

  • Give the best customer experience in the service to the clients
  • Solve all possible situations during the service while maintaining empathy and active listening

Skills Required

  • Advanced English
  • High customer service skills

Benefits and Perks

  • Great offer and opportunities to growth
  • Work from Home Opportunity

Customer Service Representative

Position Title: Customer Service Representative
Salary: $15 Per Hour + Attractive Incentives
Working Hours: 6 a.m. – 5 p.m. (Monday – Friday Pacific)
Education:  High School Diploma / Associate Degree Preferred
Work Experience: 1+ Year of demonstrated customer service-oriented experience
Working conditions: Remote (The position requires 40-hours per week Monday to Friday)

 

Benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Paid Time Off
  • Vision Insurance

 

Summary: In the role of the Case Manager-Remote you will provide high-quality service to automotive clients/customers and assist when they are experiencing vehicle or dealership concerns. This role will involve inbound and outbound communication with customers, dealerships, and clients, using phone and e-mail. As part of the process, you will be required to use critical thinking skills and independent judgement in conjunction with process guidelines in order to help resolve customers’ concerns, process goodwill transactions, deliver resolutions to customers, and accurately document interactions

 

Responsibilities: (Described as essential functions of the job): 

  • High-level Integrity, understanding & abiding by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications, and websites
  • Basic Knowledge of MS Office
  • Knowledge of Product/Service life cycle in the Automobile industry (Preferred)
  • Excellent knowledge of warranty life cycle management (Preferred)
  • Have a complete understanding of and follow up on all manufacturer and after-market warranty company policies and procedures (Preferred)
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Respond to inquiries and research and resolve problems related to transactions handled by the department
  • Ability to craft professional, business-appropriate emails to customers, dealerships, and internal business units
  • Critical thought and resourcefulness to create unique action plans that are based on each customer’s specific request and pre-existing case history
  • Ability to document a case’s file properly, provide succinct memos to the case that clearly detail the case manager’s interactions, and attach properly described files to the case
  • Excellent Problem-solving skills with proficiency in identifying issues by performing Root Cause Analysis
  • Strong time management and organizational skills to ensure smooth and seamless operations
  • Ability to spot and report areas for continuous process improvement
  •  Proficiency in keyboarding (35+wpm), Windows-based applications, internet, and web browsing

 

Soft Skills:

  • Must possess excellent oral and written communication skills in English
  • Ability to express precisely and with clarity
  • Excellent listening & Probing Skills
  • Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer-focused
  • Ability to express empathy and exhibit a desire to help others
  • Provide case handling that is unique and based on each individual customer’s specific needs and schedule
  • Ability to de-escalate difficult customer issues to full resolution
  • Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
  • Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
  • Exhibit strong critical thinking skills

 

What you’ll do: 

  • Provide a superior experience on escalated/complex cases where expectations are clearly expressed to customers, customer follow-up times/dates are agreed upon in advance, and compensation for poor customer experiences is relative to the impact on each customer’s background and needs
  • Interface with car dealers, customers and other internal business partners to facilitate the diagnosis/repair of vehicle concerns subject to multiple and/or lengthy repair attempts
  • Conducting research by reviewing vehicle service history
  • Resolve sales experience complaints such as poor showroom or F/I interactions, lease-end issues, delivery condition of sold vehicles, providing education and guidance to customers on sales/finance inquiries
  • Resolve service experience complaints such as warranty eligibility disputes, issues involving normal vehicle operation, cost of repairs, product liability claims, back-ordered parts, loaner cars, and appointment reservations
  • Analyze the merits of lemon law claims and escalate to business partners arbitrating such claims
  • Provide expedited handling of customer inquiries received by executives
  • Show proper documentation of every interaction for each case appropriately

 

EEO Statement:  CSS Corp. provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities and activities may change at any time with or without notice.

Engineer- Customer Support

Position: Engineer- Customer Support

Experience: 6 months – 2 years

Location: Taguig, Philippines (Work from Home Until Notified)

 

Work Experience: At least 6 months of customer support experience

 

Job Responsibilities:

  • Effectively communicate with customers to understand their needs and
    demands in the English language
  • Answer customer support tickets and calls in a professional manner
  • Research required information using available resources
  • Accurately manage and resolve customer issues
  • Route calls to an appropriate resource
  • Case/Ticket documentation
  • Adhere to standard operating procedures required by the process and
    organization
  • Awareness of relevant service levels

L1 – Security Support Engineer

Designation: L1 – Security Support Engineer
Location: Romania
Experience: Minimum 1 Year Experience in endpoint security support  for English

 

Primary Responsibilities and Duties:

  • Troubleshoot all Level 1 support from the EMEA region & First response for US customers.
  • Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers in the triaging and troubleshooting of clients products
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Engage with Tier 2 support and escalate the cases in a timely manner
  • Clearly identify documents, and find solutions for customer issues and product problems using the client’s KB engine.
  • Escalate critical customer situations to the appropriate level of management.
  • Communicate technical issues to support teams and to clients always

 

Skill Set Requirement:

  • 1 + Years in enterprise endpoint security or technical assistance center support
  • Basic understanding of security concepts
  • Strong understanding of Windows
  • A basic understanding of Windows servers & Active directory concepts is an added advantage.
  • Basic knowledge in Virtualization and Cloud Concepts is an added advantage.
  • Excellent Written & Verbal communication skills
  • Ability to work a day shift with flexibility for on-call rotation a few times a month after hours

Customer Support Executive

Role: Customer/Technical Support Executive (100+ Openings)
Work Location: Chennai
Experience: 6 months to 1 Year (Freshers also can apply)
Qualification: B.Sc./B.A/BCom/BCA , B.E, B.Tech with no standing arrears

 

Roles and Responsibilities:

  • Provide first-line support for consumers/End users
  • Tech Support /Application Support/ Account Management

 

Required Skills:

  • Excellent English communication
  • Basic knowledge in Hardware, Networking, and Operating Systems
  • Ability to solve technical queries related to Networking and Connectivity Issues
  • Practical approach towards Problem Solving
  • Ready to work in Night Shift

Customer Service Representative – Romania

Position Title: Customer Service Representative

Location: Romania

Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs

                  

Experience 

  • Minimum 6 months -1 year of demonstrated customer service-oriented experience

Functional Skills 

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.

 

Soft Skills:

  • Must possess excellent oral and written communication skills in German/French/Italian + English
  • Ability to express precisely and with clarity
  • Excellent listening & Probing Skills
  • Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
  • Ability to express empathy and exhibit a desire to help others
  • Provide case handling that is unique and based on each individual customer’s specific needs and schedule
  • Ability to de-escalate difficult customer issues to full resolution
  • Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
  • Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
  • Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
  • Ability to handle high volume of tikets, phone calls, and chats.
  • Being a true team player is a must.

 

Customer Service Representative – Mauritius

Position Title: Customer Service Representative

Number of Openings: 50 positions

Location: Mauritius

Working Hours: EST (candidates would need to work in shifts)

Experience: Minimum 6 months -1 year of demonstrated customer service-oriented experience

 

Roles and Responsibilities:

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent problem-solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the centre’s hours of operation: EST time zone

 

Required skills:

  • High School Diploma as a minimum
  • Previous customer service experience desired
  • Excellent communication skills, including verbal with proper grammar
  • Customer service oriented
  • Good computer skills
  • Good multi-tasking skills
  • Basic experience handling customers over different communication channels

Team Lead – Mauritius

Position Title: Team Lead (Customer Service Representative)

Number of Openings: 2+ positions

Location: Mauritius

Working Hours: EST (candidates would need to work in shifts)

Experience: Minimum 5+ years of leading a team and handling escalations

 

Roles and Responsibilities

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent problem-solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the centre’s hours of operation: EST time zone

 

Required Skills:

  • Minimum 5+ years of experience
  • Highly motivated individual with skills to develop and coach the coach to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule
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