Digital Engineering

Team Leader – Mauritius

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Job title: Team Leader
Work Location: Mauritius
Experience: 3- 5 years
Education Qualification: High School Diploma

 

Roles and Responsibilities:

  • Drive and Manage performance of team on KPI’s
  • Handling escalation that and agent/SME is unable to solve on product/process related queries
  • Facilitate career development and growth for employees by following effective people management practices
  • Responsible to contribute to organizational initiatives by developing specialized knowledge
  • Ensure smooth, effective and continuous communication channel open for better employee relations
  • Ability to think out of the box and extract performance for the team
  • Ensure compliance to all process and procedures in organization
  • Monitors the CSR calls and gives feedback /coaching
  • Responsible for team’s adherence to process and procedures.
  • Needs to control attrition and absenteeism in the team

 

Required Skills & Desired Skills

  • Minimum 1 – 2 years of experience handling any team in a call center environment
  • Managing a team with a minimum of 15 members
  • Should process excellent written and verbal communication skills
  • Excellent analytical skills and people management skills
  • Open to Flexi shifts
  • People management and Metrix management skills

 

Database Developer

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Title: DB Developer

Location: Bangalore

Experience: 3 – 5 Years

 

Technical Expertise:

  • Deep understanding of relational database (ORACLE/MYSQL)
  • Good data analytics skills and ability to identify any gaps in the data processing
  • Ability to. develop procedure, function, triggers, indexes, views based on requirement
  • Good grasp on query optimization and familiarity with different optimization techniques in MYSQL
  • Hands-on expertise on UNIX commands
  • Familiarity with shell scripting to process flat files into MSQL database
  • Good understanding of cronjobs schedulers
  • Good to have Talend studio /any ETL knowledge
  • Good to have NoSQL database knowledge (Cassandra)

 

Skills Required:

Primary: MYSQL DB, UNIX shell script
Secondary: ETL (Talend or SSIS)
Good to have: NoSQL (Mongo or Cassandra) knowledge, JIRA, Working exp in AWS Env, and the retail domain is a plus

Senior SFCC Developer (B2C)

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Job Title: Senior SFCC Developer (B2C)
Location: Chennai/Bangalore/Hyderabad
Experience: 5 – 7 Years/Open

 

CSS is looking for a Senior hands-on Salesforce Commerce Cloud who will be responsible for the design and development of features and 3rd party integrations for the client implementation. The individual will assist with new market launches, performance engineering and ongoing support.

The candidate must be able to work with both business and IST partners to understand requirements. Applicant must be solution oriented with excellent problem-solving skills.

 

ROLES AND RESPONSIBILITIES

  • Gather functional and technical requirements for features and 3rd party integration.
  • Conduct gap analysis identifying business needs that cannot be met with out-of-the-box Commerce Cloud implementation.
  • Focus on designing and managing systems with high performance, scalability and availability.
  • Work as part of the development team on multiple eCommerce and multi-channel applications and integrations.
  • Work independently on assigned SFCC tasks
  • Creating and maintaining new functionality on the Salesforce Commerce Cloud platform. Delivering scalable, reusable, and maintainable code.
  • Follow coding standards and best practice within the development cycle and code review processes.
  • Complete development work required on each project in line with the trading calendar and development roadmap / release plan.
  • Identify and escalate areas for technical improvement of Salesforce Commerce Cloud platform.
  • Maintain a strong understanding of Salesforce Commerce Cloud and industry trends.
  • Ad hoc technical support, testing on releases.
  • Implement SFCC cartridges, design and create product catalog hierarchy and integrate with content management systems and search engines, unlocking the business value of SFCC (Salesforce Commerce Cloud).
  • Provide technical problem resolution to complex issues.
  • Able to analyze, debug/troubleshoot and resolve technical problems related to e-commerce and SFCC implementation.
  • Gather functional and technical requirements for features and 3rd party integration.
  • Conduct gap analysis identifying business needs that cannot be met with out-of-the-box Commerce Cloud implementation
  • Focus on designing and managing systems with high performance, scalability and availability.

Required Skills

  • 5+ years’ experience on Salesforce Commerce Cloud.
  • 5+ years’ experience developing distributed system using Microservices, SOA and REST.
  • 4+ years’ experience on JavaScript (NodeJS, Bootstrap, React, Angular etc.)
  • Worked as SFCC full stack developer for atleast 2-3 yrs.
  • 5+ years’ experience working with SDLC tools e.g. Git, JIRA, TFS etc
  • Shift Hours: 1.30 to 10.30pm IST (6 months)/ 2.30 to 11.30pm IST (6 months) to overlap with US development and scrum teams. Provided support till 12PM CST.

Salesforce Community Cloud Developer

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Job Title: Salesforce Community Cloud Developer
Location:  Chennai/Bangalore/Hyderabad
Experience: 6-9 years of manual testing experience

 

Roles and Responsibilities:

  • Work as part of the development team LWC for Community Portal.
  • Work independently on assigned tasks
  • Ensure ontime deliverables which are scalable, reusable, and maintainable code.
  • Follow coding standards and best practice within the development cycle and code review processes.
  • Complete development work required on each project in line with the trading calendar and development roadmap / release plan.
  • Identify and escalate areas for technical improvement if any.
  • Align with client work culture
  • Availability to have a overlap for all important project release meetings
  • Implement SFCC cartridges, design and create product catalog hierarchy and integrate with content management systems and search engines, unlocking the business value of SFCC (Salesforce Commerce Cloud).
  • Provide technical problem resolution to complex issues.
  • Able to analyze, debug/troubleshoot and resolve technical problems related to e-commerce and SFCC implementation.
  • Gather functional and technical requirements for features and 3rd party integration.
  • Conduct gap analysis identifying business needs that cannot be met with out-of-the-box Commerce Cloud implementation.
  • Focus on designing and managing systems with high performance, scalability and availability.

 

Required Skills

  • Have minimum of 6-9 years of Salesforce experience with minimum 2-3 years of experience in Lightning Web Component especially in Community cloud in development projects and not maintenance or production support projects
  • Experience in Lightning Web Components in salesforce implementation projects in Salesforce Community cloud for 2-3 yrs.
  • Experience in JavaScript and with widget building experience
  • Community developers who is capable of scaling experience of from 1000 users to a million- Mandatory
  • Ability to build LWC components, multi-lingual, multi country experience is a must
  • Strong communication skill both verbal and written
  • Experience to Agile / JIRA or any test management tool
  • Strong analytical and logical skills
  • Passion to maintain a high degree of quality
  • In-depth knowledge of the SDLC as well as various software testing methodologies
  • Identify risks involved in deliveries and highlight to stakeholders, proactive communication
  • Adopting to client work culture and interested in working in dynamic environment
  • Work closely with the client architect team on design, approach and solutions to fix the identified problems
  • Good team player as well individual contributor
  • Communicate and collaborate with users to analyze information needs and functional requirement.
  • Liaise between the business, technology teams and support teams
  • Shift Time: 2.30pm to 11.30pm IST

Full Stack Developer – Elixir (USA)

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Role: Full Stack Developer – Elixir
Location: United States (Remote)
Experience: 6 – 8 years

 

Candidate Requirement:

  • 6-8 years of overall software development experience
  • At least 2 or more years of production experience with Elixir , Phoenix & Hex
  • Experience developing backend services and JON APIs to power single-page web applications
  • Experience designing APIs
  • Experience working with relational databases (preferably PostgreSQL)
  • Experience working with a cross-functional team
  • Excellent communication and collaboration skills
  • Experience building web apps with Phoenix LiveView
  • Solid understanding of OTP
  • Experience working in a remote environment

We need candidates with following qualities

  • Must be a full stack
  • Should have worked in few programming languages and working knowledge in Elixir is a must
  • Solid understanding of web standards and technologies, and web development frameworks like Phoenix
  • Good understanding of DB concepts and principles, and able to write queries
  • Good problem solver
  • Should have strong programming skills and abilities
  • Better understanding of testing and devops
  • Knowledge on coding best practices
  • Knowledge in data structures and algorithms
  • Work experience with distributed, large-scale web applications

 

Operations Manager

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Job Title: Operations Manager
Work Location: Mauritius
Experience: 3 – 5 years

 

Role and Responsibilities:

  • Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
  • Establish a high standard for productivity, quality, customer service as well as define user guidelines.
  • Develop company systems for customer interaction and voice response and control the implementation process.
  • Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
  • Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
  • Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
  • Summarize, collect and analyze call center trends and data for regular performance reports.
  • Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
  • Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects

 

Required Skills:

  • Two or more years of proven success in an operations management role
  • Strong skills in budget development and oversight
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
  • Proficiency in conflict management and business negotiation processes
  • Knowledge of business productivity software and an aptitude for learning new applications

QA Automation Engineer

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Job title: QA Automation Engineer

Work Location: Bengaluru / Chennai

Experience: 2-5 years

Education Qualification: Bachelor’s degree

Roles and Responsibilities:

  • Write, design, and execute automated tests by creating scripts that run testing functions automatically.
  • Maximize test coverage for the most critical features of the system;
  • Determine the priority for test scenarios and create execution plans to implement these scenarios; Write documentation for automated processes including test plans, test procedures, and test cases; Build test automation frameworks;

Required Skills:

  • Require programming skills to write computer code and scripts in common computer languages, such as JavaScript, Python
  • Suggest /Make framework enhancements to accommodate the scripting needs

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