Network Services

Operations Manager

Responsibilities 

  • Provides leadership for Operations including planning, coaching, recruitment, selection, performance development and mentoring
  • Monitor staff performance, works with employees to implement goals and document progress.
  • Manage resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
  • Manage staff to ensure all duties are performed in an accurate and timely manner.
  • Develop and implements department policies and procedures.
  • Ensure deadlines and production schedules are met and reallocates workloads as necessary.
  • Perform resource planning and allocation and supports direct reports in meeting work requirements.
  • Assess strengths and development needs of employees and provides challenging assignments and opportunities for development.
  • Manage team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.
  • Execute company policies and practices and serves as a channel for company communications.
  • Assist in managing the computing environment to protect the production applications critical to the success of the business.
  • Deliver a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
  • Assist other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs.
  • Develop and recommend tactical and strategic plans for information processing operations.
  • Identify and recommend cost-saving and continuous improvement initiatives within the information processing area.
  • Ensure all backup and recovery and disaster recovery processes will meet or exceed business requirements.
  • Develop and maintain team standards and procedures that support departmental standards and procedures.
  • Manage internal and external communications/escalations on issues.
  • Understand processing environments for supported products and services.
  • Utilize variable staffing models, which includes contractor and co-source models, processes/practices.
  • Encourage inter-team, inter-department and inter-organizational teamwork to accomplish goals and objectives.
  • Other related duties assigned as needed.

Qualifications

  • Experience in Service Delivery and Operations management or outsourcing project
  • Strong management, organizational, team building, coaching and mentoring skills.
  • Strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence.
  • Considerable knowledge of all operations lifecycle phases (e.g., requirements definition, risk management, implementation, deployment, maintenance).
  • Considerable knowledge of IT production administration and operations activities and control.
  • Technical knowledge of information technology networks, systems, peripherals and software applications.
  • Ability to formulate, implement and evaluate plans, programs, and procedures applicable to the information processing operations.
  • Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions.
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels.
  • Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public.

Network/Project Engineer (UMTS/LTE UTRAN DESIGN)

Summary: We are looking for Engineers with extensive knowledge of telecom and thorough understanding of the Nokia AirScale platform, to provide support in a Customer Lab Environment. The Engineers will be working in the Customer Lab based at multiple locations in the USA.

Locations: Los Angeles, Nashville, New York

Education: BA Degree Preferred
Reports To: Project Manager
Working Conditions: Must be able to work flexible shifts.

Responsibilities:

  1. Experience of working in the lab environment
  2. Supports Nokia Software Upgrade or Downgrade
  3. Supports Feature Activation, Regression Testing of New Features, and keeping the detail records of the test results
  4. Apply the Fixes and Validate the results
  5. Strong background in troubleshooting of the issues (Performance, KPI degradation, or both)
  6. Skilled in Recording of issues, Logs collection, and Follow up
  7. Capable of monitoring the Network Cluster(s) and documenting the problems
  8. Excellent communication skills, Strong work ethics, and Responsible
  9. Manage escalation and document the issues in detail

UTRAN Design Support for UMTS/LTE networks
Provide IPv6 Configuration Support and perform Software Upgrades on eNodeB and Routers
Responsible for resolution of configuration and product issues
Perform software upgrades and downgrades on customer’s network
Direct contact with RITC, field installers and customer cell techs to guide them in the resolution of network issues
Analyze customer input questionnaire (CIQ) received from customers, validate information and finalize the CIQ for customer approval
Skills:
Detailed UMTS/LTE design knowledge for UTRAN (NodeB/eNodeB/IP) networks

Nokia Airscale Platform
Proven evaluation and judgement skills Experience with UMTS/LTE wireless network integration; Nokia preferred
Excellent verbal communication skills
Excellent computer skills required
Thorough understanding of proprietary network engineering and management tools

PCRF Engineer/Python Programming

Job Description:

You’ll be required to perform the duties of Senior Network Consulting Engineer which include but not limited to below:

 

  • Engage with customers to create innovative solutions
  • Work closely across AS team to plan, design and implement solution in service provider and enterprise environment
  • Service delivery and customization
  • Provides consultation to solve NMS product and network problems independently
  • Acts as a point of contact for the problem resolution
  • Engage with customers to create innovative solutions
  • Mentor junior engineers
  • Understanding and utilization of Cisco Best practices and internal processes
  • Setting up the lab setups to simulate the customer problems and provide the solution to the customer
  • Provides product training and create intellectual property material.

 

Skill Sets Required:

  • Technical expert in more than one area with a wide understanding of GSM/LTE, VoLTE, VoWiFI, IPME
  • Knowledge of Cisco Policy Suite PCRF, Cisco UCS preferred.
  • CCNA or CCNP or CCIE in DC preferred
  • Experience with Virtualization (Vmware / Openstack)
  • Advanced Unix / Linux Skills (Sysad desired, shell scripting, bash and other common scripting language).
  • Troubleshooting Skills.
  • Out of the box thinking.
  • Team Player

Specialist – Training (Networking Trainer)

Designation: Specialist – Training (Networking Trainer)

Work Location: CSS Corp, Chennai

Salary: On par with the Industry

 

Roles & Responsibilities: Train our Engineers (employees) to resolve the high-end, complex technical and support challenges in the most professional way for our Enterprise customers

  • Deliver training related to Routing & Switching/  Firewall & Security/ Wireless technologies
  • Develop Content using ID Principles (Instructor Guide, Student Guide, Lab Manuals, Presentation & Knowledge Measure)
  • Develop & Maintain Knowledgebase through floor observation and by simulating problems & adding it to the existing training content
  • Effectively manage the classroom environment in a positive and professional manner
  • Create curriculum and hands-on learning by utilizing adult learning theories and sound instructional design methodologies.

 

We are looking for candidates with

  • Good communication, presentation and interpersonal skills
  • Zeal for Technology
  • Passion for training & Continuous Learning
  • Qualification: M.E/M.Tech
  • Experience: Minimum 3+ years in teaching/ training
  • Relevant Industry Certification in Networking Domain – CCNA/ CCNP/ CCIE or equivalent

 

Candidates shortlisted will go through an incubation program for 9 months on Enterprise Networking Technologies – which will comprise of 6 months of training, followed by 3 months as an Engineer in Technical Assistance Centre (TAC).  On successful completion, they will be positioned as Technology Trainer or Product trainer

Mobility Lead

Designation – Mobility Lead

Location – Bangalore

Experience – 5 to 12 years

Job Description:

Provide Planning, Designing, Implementation, Operation and Optimization assistance to Advanced Services Customers around any of Cisco’s Mobility solutions – Packet Core and/or Policy(PCRF)
Participate in design/implementation and migration, or problem resolution projects involving Mobility solutions
Provide technical support for customers during software and hardware upgrades
Good business judgment, a comfortable, open communication style, and a willingness and ability to work with teams. Ability to quickly establish credibility with the customer as well as work collaboratively and with technical professionals

Highly focused on results, with a willingness and perseverance to make things happen through effective decision making abilities

Skills needed:

B.TECH / M.TECH BE/ BS
5-9 years’ experience with Mobility related technology
Strong knowledge in IP routing and switching is required
Knowledge of any one of the primary focus areas
3G/4G mobile packet core (LTE, UMTS/CDMA) Applications such as Policy, IMS & VoLTE

Desired Skills:

CCNA/CCNP R&S.
Additional Cisco Certification in Wireless/Mobility domain (CWNA, CWNP, CCNA/CCNP – Wireless)
Knowledge in Radio technologies such as Small Cell & SON
Virtualization experience
Exposure to scripting – Python

RAN Network Integration

Designation – Senior Engineer

Experience – 2 to 8 Years

Scope Of Work:

– Integrating, SW Upgrading & Feature activations of 2G, 3G and 4G sites within SITs
– LTE Integration / Exp in NetAct/BTS tools is must.
– Excellent communication skills to handle NAM business.
– Software upgrade of 2G/3G/4G nodes
– Swap and Modernization of 2G, 3G and 4G sites within standard and agreed SITs
– Rehoming of 2G, 3G and 4G sites within Maintenance Window
– Local SW upgrade using BTS Manager and Remote Software upgrade using NetAct of LTE technology.
– Coordination and troubleshooting with field teams during activity.
– Highlighting technical issues to 2nd Level / Tier 2 Team in case any risk is foreseen during upgrades and integrations.
– Highlighting roadblocks to TLs in case any risk is foreseen to integrate and upgrade sites within SITs
– Filling in checklist in Cronos for every NI activity performed
– Cross functioning and working in more than one NI projects based on seniority
– Adherence of NI process checklists
– Sending handover emails to customer after completion of activity based on project specific process

Service Level: L1, L2 & L3

Product :
Radio equipment with 2G/3G/4G, NetAct, BTS tools
*Excellent Communication Skill
*Flexible to work in rotational shifts
*Keen to learn new technologies
*High level of customer focus & Integrity.

Ericsson RAN Network Integration Engineer

Designation : Ericsson RAN Network Integration Engineer

Experience – 1 to 9 Years

Scope Of Work:
– Integrating, SW Upgrading & Feature activations of 2G, 3G and 4G sites within SITs
– LTE Integration / Exp in Ericsson tools is must.
– -Excellent communication skills to handle NAM business.
– Software upgrade of 2G/3G/4G nodes
– Swap and Modernization of 2G, 3G and 4G sites within standard and agreed SITs
– Rehoming of 2G, 3G and 4G sites within Maintenance Window
– Local SW upgrade using BTS Manager and Remote Software upgrade using Ericsson of LTE technology.
– Coordination and troubleshooting with field teams during activity.
– Highlighting technical issues to 2nd Level / Tier 2 Team in case any risk is foreseen during upgrades and integrations.
– Highlighting roadblocks to TLs in case any risk is foreseen to integrate and upgrade sites within SITs
– Filling in checklist in Cronos for every NI activity performed
– Cross functioning and working in more than one NI projects based on seniority
– Adherence of NI process checklists
– Sending handover emails to customer after completion of activity based on project specific process

Service Level: L1, L2 & L3

Product :
Ericsson Radio equipment with 2G/3G/4G, Ericsson BTS tools
*Excellent Communication Skill
*Flexible to work in rotational shifts
*Keen to learn new technologies
*High level of customer focus & Integrity.

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