Network Services

Sr. Network Engineer – L2

Designation: Sr. Network Engineer

Work Location: Chennai

Experience: 3 to 5 Years

 

Experience

  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

Who we are looking for:

  • We are looking for a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
  • Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:  

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
  • Document issues and work with engineering if needed to provide fixes.
  • Provide technical expertise and guidance during testing and deployment of Client systems;
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering;
  • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support related activities
  • Help define and develop support processes and tools as appropriate

What you are great at:

  • Strong experience in routing protocols such as OSPF and BGP.
  • Strong knowledge of networking, understanding of packet flow, and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments.
  • Experience in troubleshooting bandwidth, latency, and loss network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen

Network Engineers Required for Chennai Location

Job Profile:  Network Engineer

Location:  Chennai

Level:  L1 Engineer

EXPERIENCE:  2 – 4 years

 

Job Description:

  • Handling cases received through phone calls or web ticketing system, manage the caseload, and summarize ticket status for shift hand-off
  • Perform fault isolation steps, to include Wire Shark, flow basics, and firewall status; repeat procedures as needed and, escalate to the Team Lead when appropriate
  • Use extensive knowledge of the OSI model and how data packets move in the network to troubleshoot wireless networks
  • Ensure proper documentation of cases
  • Troubleshoot/Diagnose all issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product, Codes, and Configuration issues
  • Ensure consistent customer satisfaction
  • Interface with international customers
  • Timely handoff of cases that require technical or political escalation

 

Primary Skills:

  • Detail understanding of Basic Networking such as networking devices, OSI Layer, Networking protocols such as DHCP, DNS, HTTP, etc… is required
  • A logical understanding of packet trace, routing & switching is required
  • OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level
  • TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism
  • Thorough understanding of IP Addressing, Subnetting, VLAN, VTP, 802.1q is required
  • A basic understanding of STP is required
  • Good troubleshooting approach (from Level 1 to 7 of OSI)
  • Ability to analyze packet captures and use tools such as Ping, Traceroute, Wireshark, etc…
  • Work from CLI, GUI, and/or CMD prompt interface to resolve customer issues
  • Use ARP tables to verify L2 and L3 mapping, MAC to IP interfaces in wireless/wireline networks
  • Should have a good understanding of Layer 2 & Layer 3 frame formats and protocols such as ARP, DHCP & OSPF
  • Should have a good understanding of the Routing Table and how a Router uses a routing table for routing decisions
  • Understanding 802.11 standards, 802.1x, PKI, VPN will be an added advantage.

 

Required Education/Experience and Competencies:

  • Knowledge of Basic Networking, VLAN, 802.1Q, Basic routing & switching
  • 1 – 2 years of IT help desk experience in a call center environment (or equivalent) is required
  • Willingness and ability to work nightshift & overtime to support customers based on business requirement
  • Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating, complicated IT problems
  • Good written communication skills; type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail
  • CCNA or equivalent certifications are desired

L2 TAC Engineers – Sr Network Engineer

           Job Title:           Sr. Network Engineer

           Job Location: Chennai, Ambit

          

Role:  L2 TAC Engineer           

Experience

  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

 

Who we are looking for:

  • We are looking a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
  • Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:  

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
  • Document issues and work with engineering if needed to provide fixes.
  • Provide technical expertise and guidance during testing and deployment of Client systems;
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering;
  • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support related activities
  • Help define and develop support processes and tools as appropriate

What you are great at:

  • Strong experience in routing protocols such as OSPF and BGP.
  • Strong knowledge of networking, understanding of packet flow, and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments.
  • Experience in troubleshooting bandwidth, latency, and loss network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC, and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen

Senior Engineer – Wireless Telecommunications

Designation – Engineer/ Senior Engineer

Years of Experience – 2 Years to 7 Years

Work Location – Chennai

Skills – Wireless Telecommunications Construction Standards

 

 

Job Description:

  • Reviews all photos/videos on the Close-out per quality criteria defined for the project.
  • Competence Wireless Telecommunications Construction Standards Requirement.
  • Quality Management or related Quality Assurance. Equipment installation/construction standards, guidelines, and associated audit tools for companies in the U. S.
  • Understanding to read RFDS, Construction Drawings, and Port Matrix.
  • Site Close Out Package Knowledge- SCOP
  • training /tools/processes related to Site Close Out Management
  • 24 X 7 support or as per project requirement
  • Remote Field support
  • Radio network management

Project Coordinator – Networking

Designation – Project Coordinator

Years of Experience – 2 Years to 7 Years

Work Location – Chennai

Skills – Project coordinator

 

 

Job Description:

  • Analyze site data (completion records, forecasts, schedules, and audits) for project quality trends  example Trends impacting forecasts and schedules, Deviations impacting cost baselines, and Deviations impacting approved methodology (MOPS, DWI, work standards, etc.)
  • Ability to achieve revenue recognition targets. Collaborate with Quality Management by providing site Quality details to drive Quality improvement.
  • Knowledge of RAN Deployment process
  • Monitor site base packages against Customer Purchase Orders.
  • Generate Project Planned Dates based on Customer reports.
  • Maintain Project Forecast Dates, including re-forecasting.
  • Internal Project Management Tool Progress Report and Logistics review and distribution.
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