Job title : Trainer – Process Training
Work Location: Ebene, Mauritius
Experience: 5-7yrs
Education Qualification: High school Diploma

 

Roles and Responsibilities:

• Should be proficient in English & French (Written/Oral/Read)
• Will be tested in French written test (Should be proficient in French grammar)
• Shift Time: 11.00 AM – 11.00 PM, but it can be moved to Rotational/Night Shift in the future.
• Work from the Office from day 1

 

Required Skills & Desired Skills:  

• Excellent communication skills – English & French.
• Candidate should have a minimum of 1yr exp in training profile in the telecom industry.

Job title: QA – Call Monitoring / Call Auditing
Work Location: Ebene, Mauritius
Experience: 5-7yrs
Education Qualification: High school diploma

 

Roles and Responsibilities:

• Monitor calls and emails on communication and soft skills per sampling plans. Monitor and coach agents on grammar, pronunciation, syllable stress, and other aspects of the English language, culture, etc.
• Provide consistent coaching and feedback to enhance employee performance.
• Support floor training initiatives.
• Intermittently assist in the design and development of training material.
• Provide feedback and input for training content enhancement and development.
• Develop action plans for the bottom quartile and ensure they move up the learning curve.
• Must work with multiple teams and processes. YOUR SKILLS
• Excellent communication skills.
• Strong understanding of the English language’s technical and practical applications.
• Well-versed in soft skills.
• Understanding of monitoring and feedback techniques.

 

Required Skills & Desired Skills- 

• Excellent communication skills in English & French
• 5-7 Years relevant experience