Designation: Associate Vice President
Location: United States
Experience: 10 to 15 yrs in B2C Support

 

Role Summary

We are looking for a seasoned Account Manager with a strong track record in building and nurturing client relationships within our existing services portfolio. This Sales role will have end-to-end sales cycle and account management responsibility and will be responsible for driving the strategy and execution of CSS growth.

 

Job Description

• As an account manager, you would be responsible to drive relationship elevation and business growth within the portfolio by presenting CSS solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed)
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client.
• Identify and implement comprehensive business development and account strategies by leveraging CSS service offerings
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue
• Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance, researching, and recommending new opportunities
• Define, develop, and implement client-specific strategies for increasing mindshare and revenue across the managed group of account
• Execute the complete sales process for existing customers from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions
• Use internal Sales Tracking tools diligently to maintain full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline

 

Desired Skills:

The ideal candidate will be an experienced Account Management/Sales Executive professional with a proven track record of driving net new business and managing executive level relationships.

In addition, the ideal candidate will possess the following skills and experience:

• 10-15 years of experience in B2C support, geospatial services, back-office support will be preferred (high-volume transactions with focus on productivity and quality).
• Proven track record of being able to grow existing book of business but upsell and cross sell services into other buying centers of the same organization.
• Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
• Ability to work their way up the value chain through proactive proposals and thought leadership.
• Assertive, yet consultative sales acumen.
• A self-starter with a passion for Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Experience in implementing best practices sales methodologies and techniques.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
• Track record of meeting and/or over-achieving sales revenue targets by being able to
  match services offerings with customer needs.

 

EEO Statement: CSS Corp. provides equal opportunity in all our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice

Job Title: Director – Sales (B2C)
Location: United States
Experience:  5+ years of hunting BPO experience in the US

 

Responsibilities

• Create and execute Go-to-Market strategy for target account list
• Actively create and manage a strong and qualified pipeline with a high potential for conversion
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue
• Meet / Exceed sales revenues, sales profitability, and new customer acquisition
• Will prospect and close sales lead to help generate revenue for the company.
• Responsible for developing, implementing, and evaluating the sales strategy.
• Have strong management and coaching skills to support the learning and development of the sales team.
• Work multiple channels locally to find BPO deals (direct to client, deal brokers / consultants, etc.)
• Use internal Sales Tracking tools diligently to maintain full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline
• Execute the complete sales process from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions

 

Qualifications

• 5+ years of successful sales/hunting BPO experience in the US
• Consumer BPO experience preferred
• Excellent spoken and written English a MUST
• Must be based in the US and be connected locally to the market
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins

 

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.

Title: Vice President – Sales
Location: USA, (Remote)
Experience: 10+ yrs of experience in sales

 

You’re eyeing the most resilient, fastest-growing, and most awarded technology consulting services provider in the industry! With a strong growth rate and numerous recognitions under the belt, CSS Corp is setting the stage for transformation and adapting for tomorrow. You’ll take charge of hunting new business accounts for our B2C Support / Customer Experience management Services across services such as Sales, Customer Service, Billing, Technical Support, Premium Services, Retention, Account Management, Digital Transformation Services, and Analytics. If you have a passion for hunting and are a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence, this is the role for you.

• We are looking for passionate and experienced candidates with a proven track record of acquiring new logos.
• Experience in selling B2C support / customer experience management services across the customer lifecycle
• Target industry verticals include but are not limited to technology (across sectors), retail, ecommerce, fintech, hospitality, travel, mobility, and marketplace apps
• This individual will have end-to-end sales cycle responsibility for customer acquisition and stakeholder management and will be responsible for supporting the strategy and execution of CSS growth

 

Job Responsibilities: 

• Meet / exceed revenue targets through recognised revenue from new logos acquired and through active pipeline management.
• Build high performance teams, improve organizational efficiencies, build scalable business processes to exceed goals
• Contribute to and execute Go-to-Market strategy for CSS Corp.
• Identify and implement comprehensive business development and sales strategies by leveraging CSS Corp service offerings.
• Create a defined set of target accounts across desired industry verticals. Develop and execute a pursuit strategy for them.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue.
• Manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals /RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations)
• Use internal sales tracking tools diligently to maintain full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline.
• Present entire portfolio of CSS Corp solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed).
• Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS Corp solutions and services within current clients.

 

Desired Skills:  

• At least 10+ years of relevant sales experience, from similar industry like CSS
• A seasoned hunter, skilled at generating their own leads through cold calling, research, networking, industry relationships and partners
• Experience in managing a team of hunters who would be performing similar roles across a pre-designated set of target accounts
• A self-starter with a passion for New Logo Sales and Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous executive level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
• Highly skilled and proven track record of sales negotiation and executive leadership relationships
• Track record of meeting and/or over-achieving sales revenue targets
• Negotiate pricing and contracts. Meet and exceed quota standards.

 

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.

Job Title: Director / Senior Director – Account Management
Location: USA (Remote)
Experience: 10+ years of experience in B2C support

 

Role Summary: 

We are looking for a seasoned Account Manager with a strong track record in building and nurturing client relationships within our existing services portfolio. This Sales role will have end-to-end sales cycle and account management responsibility and will be responsible for driving the strategy and execution of CSS growth.

 

Job Description: 

• As an account manager, you would be responsible to drive relationship elevation and business growth within the portfolio by presenting CSS solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed)
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client.
• Identify and implement comprehensive business development and account strategies by leveraging CSS service offerings
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue
• Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance, researching, and recommending new opportunities
• Define, develop, and implement client-specific strategies for increasing mindshare and revenue across the managed group of account
• Execute the complete sales process for existing customers from deal capture
• through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions
• Use internal Sales Tracking tools diligently to maintain full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline

 

Desired Skills:

The ideal candidate will be an experienced Account Management/Sales Executive professional with a proven track record of driving net new business and managing executive level relationships.

In addition, the ideal candidate will possess the following skills and experience:

• 10+ years of experience in B2C support, back-office support will be preferred (high-volume transactions with focus on productivity and quality).
• Proven track record of being able to grow existing book of business but upsell and cross sell services into other buying centers of the same organization.
• Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
• Ability to work their way up the value chain through proactive proposals and thought leadership.
• Assertive, yet consultative sales acumen.
• A self-starter with a passion for Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Experience in implementing best practices sales methodologies and techniques.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
• Track record of meeting and/or over-achieving sales revenue targets by being able to match services offerings with customer needs.

 

EEO Statement: CSS Corp. provides equal opportunity in all our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.