Job Description:

The Sourcing Specialist is owning leads generation and conversion thru various talent sourcing channels by employing strategic techniques that are in-line with current recruitment trends and goals to ensure the continuous flow of qualified applicants to support Talent Acquisition operations in hiring internally and externally.

Job Responsibilities:

• Maintain a steady recruitment pipeline and coordinate with potential candidates to effectively generate leads thru internal/external relations
• Internal and external job postings thru online channels, academic linkages, bulletin boards, and other relevant channels and effectively generate and convert leads
• Collate and analyze sourcing data to generate reports, statistics and conversion effectively guage all sourcing initiatives and company branding
• Prepare marketing peripherals and join in different recruitment activities such as floor walks, job caravans, job fairs, academic relations activities
• Forecast strategic sourcing plan that are in-line with recruitment trends, operations requirements, and seasonality
• Maintain strong working relationship with both internal and external affiliates (old and new) / partners of the company that goals to build credibility and partnership for improving yields.
• Monitor the productivity of all sourcing channels to factor-in cost-efficiency
• Perform other duties as assigned by management.

Job Qualifications:

• College / Bachelor’s Degree (4yrs)
• 2 years of relevant working experience in from a BPO set-up (Volume Hiring)
• Has established networks for feasibility studies and partnerships
• Tech savvy and computer literate; proficient with the usage of various office applications
• Good command of the English language both in oral and written form

Primary skills:
• Expertise in IEX/Aspect or any other Scheduling & Forecasting tool
• Hands on experience on Avaya CMS(any other tool) report
• Excellent written and verbal communication skills
• Experience in creating forecasting models
• Experience in generating schedule
• Manage the WFM staff in the various workforce management activities

Secondary skills:
• Knowledge on MS Word, MS Powerpoint and MS Access

Roles & Responsibilities:

• Define and create workforce management processes and functions associated with workforce planning
• Analyze past volume and staffing patterns and will implement based on the forecast provided by the client, staff the Service Center to ensure service goals are met across projects
• Oversee all Real-Time and Intra-Day activities to ensure operational and client goals are met across projects
• Ensure all required WFM data is tracked across projects and trended on a continuous basis
• Conduct analysis and recommend solutions to real time performance issues with the operational business units
• Validate forecasting and staff planning across projects
• Interface with Project Managers/ Director as needed for escalation of service impacting issues across projects
• Optimize productivity for the Project, through means of driving shrinkage, idle & AHT across Projects
• Ensure team accurately tracks and manages call center schedule adherence across projects

Responsibilities:

• End to end Account Management for Volume and Technical Hiring
• Ensure effective, efficient, and consistent implementation of client and policies
• Promote and develop continuous improvement and value-creation initiatives benefiting the business, and employees
• Conducts in-depth interviews,
• Evaluates and examines the skills and competencies of candidates
• Profiles candidates based on specified competencies and qualifications
• Participates in calibration meetings and communicates the needs/demands of hiring accounts
• Facilitates and discusses job offers
• Prepares daily and weekly reports based on function and need
• Performs other tasks that superiors may assign (e.g. call-outs, invites, attending orientations and job fairs, etc.)
• Achieves recruitment goals and targets
• Rotates across different recruitment functions due to need, to promote a robust backup system and maintain the cross-functional skillset of the team

Qualifications:

• extensive experience in BPO Volume and Technical Hiring a must, particularly in account/program management
• candidate must possess at least a Bachelor’s/College Degree, any field.
• At least 4 year(s) of working experience in the related field is required for this position
• can start immediately

Job Description: Payroll Specialist

The Payroll Specialist’s responsibilities include collecting and reviewing employee information and working hours, calculating wages, preparing and processing employee payments, and maintaining accurate payroll records.

To be successful as a Payroll Specialist you should be able to investigate and resolve payroll issues and ensure strict compliance with company and regulatory standards. An outstanding Payroll Specialist should also have excellent people skills and a high numerical aptitude.

Payroll Specialist Responsibilities:

• Collecting time sheet data and payroll information.
• Entering data into payroll and administrative databases and software programs.
• Calculating wages, benefits, tax deductions, commissions, etc.
• Preparing and processing paychecks and cash deposits.
• Maintaining accurate records of payroll documentation and transactions.
• Preparing and distributing income statements.
• Responding to payroll-related inquiries and resolving concerns.
• Performing account balance and payroll reconciliations.
• Preparing financial reports for accounting and auditing purposes.
• Preparing periodic payroll reports for review by management.

Payroll Specialist Requirements:

• Degree in accounting, business, or a related field preferred.
• With at least 1 year exposure in the same field or equivalent
• Experience working in payroll or a similar role.
• Working knowledge of basic accounting principles and payroll practices.
• Experience working with accounting and payroll software.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• High numerical aptitude.
• Detail-oriented.