Support Functions (Sales, Marketing, HR, Finance, IT & Procurement etc)

Sourcing Specialist

Job Description:

The Sourcing Specialist is owning leads generation and conversion thru various talent sourcing channels by employing strategic techniques that are in-line with current recruitment trends and goals to ensure the continuous flow of qualified applicants to support Talent Acquisition operations in hiring internally and externally.

Job Responsibilities:

  • Maintain a steady recruitment pipeline and coordinate with potential candidates to effectively generate leads thru internal/external relations
  • Internal and external job postings thru online channels, academic linkages, bulletin boards, and other relevant channels and effectively generate and convert leads
  • Collate and analyze sourcing data to generate reports, statistics and conversion effectively guage all sourcing initiatives and company branding
  • Prepare marketing peripherals and join in different recruitment activities such as floor walks, job caravans, job fairs, academic relations activities
  • Forecast strategic sourcing plan that are in-line with recruitment trends, operations requirements, and seasonality
  • Maintain strong working relationship with both internal and external affiliates (old and new) / partners of the company that goals to build credibility and partnership for improving yields.
  • Monitor the productivity of all sourcing channels to factor-in cost-efficiency
  • Perform other duties as assigned by management.

Job Qualifications:

  • College / Bachelor’s Degree (4yrs)
  • 2 years of relevant working experience in from a BPO set-up (Volume Hiring)
  • Has established networks for feasibility studies and partnerships
  • Tech savvy and computer literate; proficient with the usage of various office applications
  • Good command of the English language both in oral and written form

WFM Manager (Grade – JL4)

Primary skills:
• Expertise in IEX/Aspect or any other Scheduling & Forecasting tool
• Hands on experience on Avaya CMS(any other tool) report
• Excellent written and verbal communication skills
• Experience in creating forecasting models
• Experience in generating schedule
• Manage the WFM staff in the various workforce management activities

Secondary skills:
• Knowledge on MS Word, MS Powerpoint and MS Access

Roles & Responsibilities:

• Define and create workforce management processes and functions associated with workforce planning
• Analyze past volume and staffing patterns and will implement based on the forecast provided by the client, staff the Service Center to ensure service goals are met across projects
• Oversee all Real-Time and Intra-Day activities to ensure operational and client goals are met across projects
• Ensure all required WFM data is tracked across projects and trended on a continuous basis
• Conduct analysis and recommend solutions to real time performance issues with the operational business units
• Validate forecasting and staff planning across projects
• Interface with Project Managers/ Director as needed for escalation of service impacting issues across projects
• Optimize productivity for the Project, through means of driving shrinkage, idle & AHT across Projects
• Ensure team accurately tracks and manages call center schedule adherence across projects

Recruitment Specialist

Responsibilities:

  • End to end Account Management for Volume and Technical Hiring
  • Ensure effective, efficient, and consistent implementation of client and policies
  • Promote and develop continuous improvement and value-creation initiatives benefiting the business, and employees
  • Conducts in-depth interviews,
  • Evaluates and examines the skills and competencies of candidates
  • Profiles candidates based on specified competencies and qualifications
  • Participates in calibration meetings and communicates the needs/demands of hiring accounts
  • Facilitates and discusses job offers
  • Prepares daily and weekly reports based on function and need
  • Performs other tasks that superiors may assign (e.g. call-outs, invites, attending orientations and job fairs, etc.)
  • Achieves recruitment goals and targets
  • Rotates across different recruitment functions due to need, to promote a robust backup system and maintain the cross-functional skillset of the team

Qualifications:

  • extensive experience in BPO Volume and Technical Hiring a must, particularly in account/program management
  • candidate must possess at least a Bachelor’s/College Degree, any field.
  • At least 4 year(s) of working experience in the related field is required for this position
  • can start immediately

Assistant Manager – QA

Designation – Assistant Manager – QA

Location – Chennai (Ambattur)

 Graduate with min 5-14 years of experience

  • Excellent communication skills with experience in Voice & Accent training/coaching
  • Experience in audits and coaching
  • Should have experience in handling a team and ability to resolve conflicts
  • Excellent data analytical skills, reporting skills and presentations
  • Excellent Interpersonal skills and experience in working with internal and external customers, maintain cordial relationships between cross functional teams
  • Planning and implementation of Continuous Improvement programs at Project level
  • Should be open to work in any shift

SAP Functional consultant

Designation – SAP Functional Consultant

  • Required SAP Functional Consultant with 12-15 years solid experience handling , supporting and troubleshooting
  • Should be solid in Project systems -PS , Sales & distribution SD , FA modules , MM  . Knowledge in GHRMS is added advantage
  • Should have handled Implementations, Upgrades, Support and Global Roll-Outs.
  • Should have exposure for  identifying issues in SD, PS , FA and provide timely solution
  • Should have  roll out experience and worked independently as senior consultant and lead a team of 5-10 people
  • Should have handled organization executive levels
  • Should have expertise in planning & executing interactive Business sessions for Requirement Gathering, Blueprinting & UAT Workshops
  • Should have complete understanding and been very effective in an Onsite-Offshore Delivery Model, having experienced both sides in the model.
  • should be a certified in SAP Project System, SD ,  SAP FA
  • ABAP exposure and programming is an added advantage
  • Exposure and working on SAP BASIS is plus

Associate (QA)

Designation – Associate

Location – Bangalore (ITPL); Chennai : (Ambattur)

Exp : 0 – 5 years

  • Graduation in any respect
  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality/ transactional monitoring experience
  • Experience in Coaching/Training Delivery
  • Objection Handling Skills
  • Good Understanding about how the Support industry works
  • Should possess good knowledge in creating reports
  • Should have a minimum experience of 0-2 years in Soft Skills Quality
  • Collaboration and teamwork
  • Grasping complex issues and driving effective problem solving
  • Strong analytical and problem-solving skills
  • Should be open to work in any shift

Employee Relations Specialist

Are responsible for collecting and analyzing employee data, organizing and updating employee files and overseeing employee orientation and training, among other duties.

Moreover, Employee Relations Specialists will need to have extensive knowledge of employment law and adhere to company and industry regulations at all times.

  • Candidate must possess at least a Bachelor’s/College Degree in Human Resources or equivalent
  • Required skill(s): HR policies, familiarity in Philippine Labor law.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably at least 1 year experienced employees specializing in Human Resources or equivalent.
  • Developing HR policies on issues like working conditions, performance management, flexible working schedule and disciplinary procedures.
  • Attends to employee and labor relation matters.
  • Responsible in all Dole audit compliance from reports up to submission to Dole Regional.
  • Demonstrated knowledge of employment law.
  • Outstanding interpersonal skills.
  • Exceptional written and verbal communication.
  • Excellent organizational skills and attention to detail.
  • Good problem-solving ability.
  • Full-Time position(s) available

Employee Relations Specialist Responsibilities:

  • Offering counseling services to employees.
  • Participating in recruitment and firing processes.
  • Performing employee background checks and verifying information.
  • Communicating policies pertaining to Human Resources, compensation and benefits.
  • Conducting exit interviews.
  • Collecting and analyzing employee data.
  • Using data to create employee profiles.
  • Organizing and updating employee files.
  • Adhering to regulatory standards.
  • Overseeing employee orientation and training.
  • Liaising between employees and management.
  • Managing employee complaints.
  • Arranging employee physical examinations.

Payroll Specialist

Job Description: Payroll Specialist

The Payroll Specialist’s responsibilities include collecting and reviewing employee information and working hours, calculating wages, preparing and processing employee payments, and maintaining accurate payroll records.

To be successful as a Payroll Specialist you should be able to investigate and resolve payroll issues and ensure strict compliance with company and regulatory standards. An outstanding Payroll Specialist should also have excellent people skills and a high numerical aptitude.

Payroll Specialist Responsibilities:

  • Collecting time sheet data and payroll information.
  • Entering data into payroll and administrative databases and software programs.
  • Calculating wages, benefits, tax deductions, commissions, etc.
  • Preparing and processing paychecks and cash deposits.
  • Maintaining accurate records of payroll documentation and transactions.
  • Preparing and distributing income statements.
  • Responding to payroll-related inquiries and resolving concerns.
  • Performing account balance and payroll reconciliations.
  • Preparing financial reports for accounting and auditing purposes.
  • Preparing periodic payroll reports for review by management.

Payroll Specialist Requirements:

  • Degree in accounting, business, or a related field preferred.
  • With at least 1 year exposure in the same field or equivalent
  • Experience working in payroll or a similar role.
  • Working knowledge of basic accounting principles and payroll practices.
  • Experience working with accounting and payroll software.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • High numerical aptitude.
  • Detail-oriented.

NOC Admin

Position Title:              NOC Admin

Classification:              Exempt

Reports To:                  Program Manager

Working Hours: Required to work on rotational shifts {24*7 support operations}

Summary/Objective: The NOC Admin supervises the shift for the alerts received to ensure the alerts are acknowledged on time and ensure it is resolved as per the scope of support for CSS Corp customers. This position demands superior communications skills and conflict resolution skills.

 

Essential Functions:

  • Maintain proficiency as a NOC Admin
  • Supervise the day-to-day functions of the assigned monitoring team, set schedule, handle staffing requests
  • Generate report as applicable for analysis and follow up on open tickets
  • Coordinate with vendors
  • Knowledge in the areas of routing, switching, IpSec, VPN and VLAN’s
  • incident resolution provide liaison between CSS and Client during incident follow-up meetings
  • Resolves conflicts on the team, with other teams and with customer
  • Conduct periodic trainings for the team to become proficient in technical skills; conduct remedial training as needed
  • Trouble-shoot problems to the point of failure; resolve the complaint or escalate
  • Open trouble tickets and respond to trouble tickets opened via ITSM tool
  • Manage customer expectations
  • Monitor trouble tickets and assure response time compliance to SLA
  • Provide data recovery support on shared drives
  • Maintain proficiency in an MS Windows and Linux OS, VOIP and Data Networking
  • Support customer-specific software and applications or, other production software
  • Support customers with IT Service Desk which offers more hands-on support than a help-desk
  • Escalate problems when further assistance is needed, or fault isolation is at a stand-still

 

Other Functions:

  • Supervise Monitoring functions and recommend changes in threshold settings
  • Validate user accounts and monitoring employee terminations in the Tools as applicable to customer infrastructure
  • Validate Customer contact information User accounts and alert profiles based on the thresholds
  • Advise on requirements and end device security concerns as applicable to customer tools
  • Coordinate for upgrades and patch updates
  • Provide Metrics and Reporting (Weekly/Monthly Events/Alerts, Availability, Capacity)
  • Prepare and submit status reports, and technical briefs, as required, to senior management and customers.
  • Provide technical expertise at NOC meetings, as well as planning and scheduling meetings as required.
  • Develop, revise and update procedures.
  • Provide technical based supervisory oversight of assigned networking staff.

Work Environment/Physical Demands: 

  • Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
  • Typing incident notes, compiling reports and troubleshooting incidents to resolution
  • Work in a NOC Monitoring setup
  • Prolonged sitting at a desk in a supportive office chair.
  • Handle the requests over Ticket/Email/Call and managing the customer expectations

Required Education/Experience and Competencies: 

  • high school diploma or equivalent is required
  • ASCS or BSCS degree or equivalent, is desired
  • BS CS degree, or equivalent, is desired
  • 1 – 2 years of help desk experience in a call center environment (or equivalent) is required
  • IT Certifications: A+, Network+, MCP, CCNA or other certifications are desired
  • Willingness/ability to work overtime to support customers, as needed
  • Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating, complicated IT problems
  • Manage emotions and do not take customer complaints personally
  • Excellent time management skills, be accountable for and properly work time and break time
  • Good written communication skills: type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail
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