Designation – Associate/Senior Associate – Communication Coach
Years of Experience – 1 to 10 years
Work Location – Chennai (Ambit & Perungalathur)/Bangalore(Whitefield)/Hyderabad
Job Description:
- Graduation in any respect
- Excellent Communication Skills (Written & Verbal)
- Knowledge about Voice & Accent and Grammar
- Strong knowledge of customer care processes and techniques
- Call quality/ transactional monitoring experience
- Experience in Coaching/Training Delivery
- Objection Handling Skills
- Good understanding of how the Support industry works
- Should possess good knowledge in creating reports
- Should have a minimum experience of 1-4 years in Soft Skills Quality
- Collaboration and teamwork
- Grasping complex issues and driving effective problem solving
- Strong analytical and problem-solving skills
- Should be open to work in any shift