Designation – Associate/Senior Associate – Communication Coach

Years of Experience – 1 to 10 years

Work Location – Chennai (Ambit & Perungalathur)/Bangalore(Whitefield)/Hyderabad

Job Description:

• Graduation in any respect
• Excellent Communication Skills (Written & Verbal)
• Knowledge about Voice & Accent and Grammar
• Strong knowledge of customer care processes and techniques
• Call quality/ transactional monitoring experience
• Experience in Coaching/Training Delivery
• Objection Handling Skills
• Good understanding of how the Support industry works
• Should possess good knowledge in creating reports
• Should have a minimum experience of 1-4 years in Soft Skills Quality
• Collaboration and teamwork
• Grasping complex issues and driving effective problem solving
• Strong analytical and problem-solving skills
• Should be open to work in any shift