Tech Support

Technical Project Manager

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Job Title: Technical Project Manager
Location: Bogota (Remote)
Experience: 5-6 years

 

Heavy emphasis on high tech startup experience + delivery.

 

Responsibilities

  • Ability to manage several fast-moving projects in parallel (each project with its own customer stakeholder group and Skedulo internal leads & dev teams)
  • Professional PM
  • Managing strategic project goals
  • Scope
  • Change management
  • Risks
  • Budget status
  • Ability to manage an offshore dev team (agile – JIRA) in a scrum master role on behalf of the project.

 

Skills Required

  • Very fast pace / real-time; ability to digest flow of incoming info
  • Define strategic action
  • Manage professional communications.
  • Really easy to work with
  • Fits Company’s culture and values;

 

Benefits and Perks

  • Competitive Salary
  • Work from Home Opportunity

Technical Support Engineers – Freshers (Walk-in Drive)

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CSS Corp hiring freshers for “World’s Biggest Search Engine Technology Company”

 

Job Title: Technical Support Engineers
Job Location: CSS Corp, Hyderabad
Number of Openings: 100+
Eligibility: Any Graduation (Freshers)

 

Walk-in Drive Date & Time: 9th July, 2022 (Saturday 10 am to 5 pm)
Venue:  CSS Corp Pvt Ltd.,
Address: Sohini Tech Park, Floor, no 1, Nanakramguda Rd, Financial District, Nanakaramguda,
Hyderabad, Telangana 500032

 

Roles and Responsibilities:

  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
  • Help employees with access & account issues based on defined/documented guidelines, policies and procedures
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Complies with schedule adherence to ensure the overall service level targets are achieved
  • Identifies and provides input on unique (or) recurring user problems

Preferred Qualification (Secondary)

  • Excellent communication skills
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information

 

Note:

  • Candidates willing to work in rotational shifts (US Timezone)
  • Candidates should be willing to work in Hyderabad office

 

 

Technical Support Engineers – Freshers

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CSS Corp hiring freshers for “World’s Largest Search Engine Technology Company”

 

Job Title: Technical Support Engineers
Job Location: CSS Corp, Hyderabad
Number of Openings: 100+
Eligibility: 2022 passing out graduates can apply

 

Roles and Responsibilities:

  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
  • Help employees with access & account issues based on defined/documented guidelines, policies and procedures
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Complies with schedule adherence to ensure the overall service level targets are achieved
  • Identifies and provides input on unique (or) recurring user problems

Preferred Qualification (Secondary)

  • Excellent communication skills
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information

 

 

Technical Service Representative – Romania

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Position Title: Technical Service Representative (Tier 1)

Location: Romania

Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs

                     

Experience

  •  Minimum 6 months -1 year of demonstrated customer service-oriented experience

 

Functional Skills 

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.

 

Soft Skills:

  • Must possess excellent oral and written communication skills in German/French/Italian + English
  • Ability to express precisely and with clarity
  • Excellent listening & Probing Skills
  • Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
  • Ability to express empathy and exhibit a desire to help others
  • Provide case handling that is unique and based on each individual customer’s specific needs and schedule
  • Ability to de-escalate difficult customer issues to full resolution
  • Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
  • Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
  • Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
  • Ability to handle high volume of tickets, phone calls, and chats.
  • Being a true team player is a must.

 

Duties and Responsibilities:

  • Resolve technical problems and answer queries by telephone and web portal.
  • Diagnose, identify, isolate and analyse problems utilising technical knowledge, historical incident records and knowledge base.
  • Record, maintain and update customer support incidents.
  • Escalate more involved problems to the appropriate Tier 2 team.

 

Skills and Attributes:

  • At least 6 months to 1-year experience in Technical Support or a position of similar nature.
  • Technical troubleshooting skills and problem solving.
  • Knowledge of Microsoft Windows Operating System
  • Basic Networking including Firewalls & Proxy servers.
  • Ability and desire to quickly learn products and technologies
  • Time management, decision making, prioritisation and organisation skills.
  • Passion for providing world-class customer service.

 

Advantages:

  • Computer Science education and/or technical certifications

Tech Support Administrative

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Job Title: Tech Support Administrative
Qualification: Graduation / Post Graduation – Any Discipline
Experience: 1-2 years of Support Experience
Location: Poland

 

Essential Skills:

  • Excellent written & Verbal communication skills
  • Excellent knowledge and troubleshooting skills of various Windows Operating Systems, Web Browser, Media Playback Application & Firewall
  • Aptitude for learning, understanding and conveying services to members

Role and Responsibilities:

  • Handling inbound customer calls
  • Troubleshooting technical issues regarding Operating Systems, Web Browsers, Media Playback Applications & Rhapsody products.

Other Information:

  • The ideal candidate should be a self starter, with excellent interpersonal, communication, documentation, problem solving and customer handling skills.
  • Quality focus, result & goal orientation along with commitment to customer delight are a must.

Cybereason L1 – Security Support Engineer

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Job Title: Cybereason L1 – Security Support Engineer
Location: Poland
Experience: 1+ Years in enterprise endpoint security or technical assistance centre support

 

Responsibilities:

  • Troubleshoot all Level 1 support from the EMEA region & First response for US customers.
  • Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers in the triaging and troubleshooting of Cybereason products
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Engage with Tier 2 support and escalate the cases in a timely manner
  • Clearly identify, document, and find solutions for customer issues and product problems using Cybereason’s KB engine.
  • Escalate critical customer situations to the appropriate level of management.
  • Communicate technical issues to support teams and to Cybereason always

 

Qualifications:

  • 1 + Years in enterprise endpoint security or technical assistance centre support
  • Basic understanding of security concepts
  • Strong understanding of Windows
  • Basic understanding of Windows servers & Active directory concepts is an added advantage.
  • Basic knowledge of Virtualization and Cloud Concepts is an added advantage.
  • Excellent Written & Verbal communication skills
  • Ability to work a day shift with flexibility for on-call rotation a few times a month after hours.

Revenue Edge Systems Engineer

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Job Title: Revenue Edge Systems Engineer (Technical Assistance Center)
Location: Poland (Remote)
Experience: 1 + Years in Cloud-based technology – client/server architecture with remotely connected devices.

 

Responsibilities:

  • This position will predominately provide technical support via the telephone, web, or at the customer site with specific data-centric objectives based on product responsibilities.
  • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
  • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
  • The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth. Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
  • The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines.
  • Focusing on our Revenue Edge portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment.

 

Qualifications:

  • We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.
  • Strong troubleshooting and problem-solving skills are a must
  • Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement
  • This role requires an engineer who is relentlessly customer-centric, a problem-solver, and a strong collaborator.
  • Strong cultural fit, valuing teamwork, shared success while constantly striving to better yourself for the collective impact to the team.
  • Exceptional oral & written communications skills, with ability to be concise and effective
  • Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance
  • Strong technical account management, customer service and project management skills
  • Strong initiative, being a self-starter is key for success in this role.
  • Constantly seeking to learn more, technically and professionally, coachable with a passion to get better and grow personal and team impact.
  • BS/MS EE, CS, or equivalent study activity
  • Focus/Interest on Cloud-based technology – client/server architecture with remotely connected devices.
  • Understanding of XML, SOAP, REST, HTTP, STUN, NAT
  • Understanding of TCP/IP, L2 switching, VLANs, QoS/DSCP
  • Understanding of 802.11, DHCP, DNS, Firewalls, Netflow, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux

Systems Engineer

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Job Title: Systems Engineer
Location: Poland (Remote)
Experience: 2+ years of technical support and/or escalation support

 

Responsibilities:

  • This position will predominately provide technical support via the telephone, web or at the customer site with specific data-centric objectives based on product responsibilities.
  • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
  • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
  • The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth.
  • Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
  • The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines.
  • Focusing on our traditional systems product portfolio, this position will be working with our Layer 2 access networks and customer premise equipment.

 

Qualifications:

  • 2+ years of technical support and/or escalation support experience troubleshooting active issues, with background in networking and telecommunication.
  • BS/MS EE, CS, or equivalent
  • Strong initiative, troubleshooting, and problem-solving skills are a must for success in this role
  • Strong cultural fit, valuing teamwork and shared success while constantly striving to better yourself for the collective impact to the team and our customers
  • Ability to deliver technical information (both orally and in writing) in a clear, concise manner, as well as communicate effectively to other internal stakeholders cross functionally in efforts to provide solutions for our customers.
  • Thrive in a fast-paced environment while managing multiple customer issues/projects simultaneously, providing timely yet thorough responses
  • Strong technical account management, customer service and project management skills
  • This role requires an engineer who is relentlessly customer-centric, a strong problem-solver, and a strong collaborator.
  • CCNA/CCNP/JNCIP or equivalent desired
  • Experience with Ethernet, TCP/IP, Layer 2 switching, VLANs, QoS/DSCP, VoIP (SIP/MGCP/H.248)
  • Knowledge of MEF terminology and standards, PON technologies, PPPoE, DHCP, SNMP, IGMP, IPTV, LAG, RSTP, Linux basics
  • Knowledge of legacy technologies like POTS, T1/E1, xDSL considered a plus.

Seagate L1 Technical Support Engineer with German

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Job Title: Seagate L1 Technical Support Engineer with German
Location: Poland (Remote)
Experience: 1+ years’ experience in call center environment (Preferred)

 

The Team

Seagate’s mission is to give people peace of mind by protecting their digital lives. Since 1978, Seagate has been creating precision-engineered data storage technologies that deliver superior capacity, speed, safety, and performance. Seagate helps people harness and maximize the datasphere.

 

This Role

This position is responsible for responding to the needs of customers by providing technical support to resolve issues on the product and services.

 

Requirements:

Education and Experience:

  • High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
  • Experienced in call center environment (Preferred)

 

Minimum Requirement:

  • Strong customer service orientation with a focus on quality/soft skills
  • Excellent communication skills, both written and verbal in supported language(s)
  • Familiarity and experience with computer operation, with emphasis on the Mac OS and Windows environment
  • Ability to multitask in multiple applications
  • Ability to perform professionally in a high stress environment
  • Ability to be self-motivated and work under minimal supervision
  • Be detail-oriented, organized, dependable, and a team player
  • Able to accept constructive feedback (coachable)
  • A continuous improvement focused on professional development
  • Strong problem-solving abilities.
  • Ability to type 30 wpm
  • Experience with Microsoft Office tools (Excel, Word, PowerPoint)

 

Preferred Requirements:

  • Prior experience in providing technical support for computer hardware and/or software
  • Prior experience in a contact centre environment
  • Windows, Linux and/or Unix experience
  • Good technical skills in HDD/SSD storage, computers, and knowledge in RAID
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