1 - 5 Years

Tech Support Administrative

Job Title: Tech Support Administrative
Qualification: Graduation / Post Graduation – Any Discipline
Experience: 1-2 years of Support Experience
Location: Poland

 

Essential Skills:

  • Excellent written & Verbal communication skills
  • Excellent knowledge and troubleshooting skills of various Windows Operating Systems, Web Browser, Media Playback Application & Firewall
  • Aptitude for learning, understanding and conveying services to members

Role and Responsibilities:

  • Handling inbound customer calls
  • Troubleshooting technical issues regarding Operating Systems, Web Browsers, Media Playback Applications & Rhapsody products.

Other Information:

  • The ideal candidate should be a self starter, with excellent interpersonal, communication, documentation, problem solving and customer handling skills.
  • Quality focus, result & goal orientation along with commitment to customer delight are a must.

Intelligent Access Edge Systems Engineer

Job Title: Intelligent Access Edge Systems Engineer
Location: Poland (#LI-Remote)
Experience: 1+ years of technical support and/or escalation support experience

 

Responsibilities:

  • This position will predominately provide technical support via the telephone, web or at the customer site with specific data-centric objectives based on product responsibilities.
  • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
  • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
  • Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
  • Focusing on our Intelligent Access Edge portfolio, this position will be working with our Layer2/Layer 3 access networks and customer premise equipment.

 

Qualifications:

  • 1+ years of technical support and/or escalation support experience, with a background in networking and telecommunication.
  • BS/MS EE, CS, or equivalent
  • Strong initiative, troubleshooting, and problem-solving skills are a must for success in this role
  • Strong cultural fit, valuing teamwork and shared success while constantly striving to better yourself for the collective impact on the team and our customers
  • Ability to deliver technical information (both orally and in writing) in a clear, concise manner, as well as communicate effectively to other internal stakeholders cross-functionally in efforts to provide solutions for our customers.
  • Thrive in a fast-paced environment while managing multiple customer issues/projects simultaneously, providing timely yet thorough responses
  • Strong technical account management, customer service, and project management skills
  • This role requires an engineer who is relentlessly customer-centric, a strong problem-solver, and a strong collaborator.
  • CCNA/CCNP/JNCIP/RHCSA or equivalent desired
  • Experience with L3 routing protocols (OSPF/ BGP), TCP/IP, L2 switching, VLANs, QoS/DSCP, VoIP (SIP/MGCP)
  • Knowledge of 802.11, SDN/SDA, MPLS, MEF, GPON, NG-PON2, DHCP, AAA, Firewalls, Netflow, OSS/EMS, SNMP, IGMP & IPTV, Scripting, and/or Linux

Cybereason L1 – Security Support Engineer

Job Title: Cybereason L1 – Security Support Engineer
Location: Poland
Experience: 1+ Years in enterprise endpoint security or technical assistance centre support

 

Responsibilities:

  • Troubleshoot all Level 1 support from the EMEA region & First response for US customers.
  • Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers in the triaging and troubleshooting of Cybereason products
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Engage with Tier 2 support and escalate the cases in a timely manner
  • Clearly identify, document, and find solutions for customer issues and product problems using Cybereason’s KB engine.
  • Escalate critical customer situations to the appropriate level of management.
  • Communicate technical issues to support teams and to Cybereason always

 

Qualifications:

  • 1 + Years in enterprise endpoint security or technical assistance centre support
  • Basic understanding of security concepts
  • Strong understanding of Windows
  • Basic understanding of Windows servers & Active directory concepts is an added advantage.
  • Basic knowledge of Virtualization and Cloud Concepts is an added advantage.
  • Excellent Written & Verbal communication skills
  • Ability to work a day shift with flexibility for on-call rotation a few times a month after hours.

Revenue Edge Systems Engineer

Job Title: Revenue Edge Systems Engineer (Technical Assistance Center)
Location: Poland (Remote)
Experience: 1 + Years in Cloud-based technology – client/server architecture with remotely connected devices.

 

Responsibilities:

  • This position will predominately provide technical support via the telephone, web, or at the customer site with specific data-centric objectives based on product responsibilities.
  • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
  • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
  • The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth. Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
  • The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines.
  • Focusing on our Revenue Edge portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment.

 

Qualifications:

  • We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.
  • Strong troubleshooting and problem-solving skills are a must
  • Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement
  • This role requires an engineer who is relentlessly customer-centric, a problem-solver, and a strong collaborator.
  • Strong cultural fit, valuing teamwork, shared success while constantly striving to better yourself for the collective impact to the team.
  • Exceptional oral & written communications skills, with ability to be concise and effective
  • Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance
  • Strong technical account management, customer service and project management skills
  • Strong initiative, being a self-starter is key for success in this role.
  • Constantly seeking to learn more, technically and professionally, coachable with a passion to get better and grow personal and team impact.
  • BS/MS EE, CS, or equivalent study activity
  • Focus/Interest on Cloud-based technology – client/server architecture with remotely connected devices.
  • Understanding of XML, SOAP, REST, HTTP, STUN, NAT
  • Understanding of TCP/IP, L2 switching, VLANs, QoS/DSCP
  • Understanding of 802.11, DHCP, DNS, Firewalls, Netflow, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux

Systems Engineer

Job Title: Systems Engineer
Location: Poland (Remote)
Experience: 2+ years of technical support and/or escalation support

 

Responsibilities:

  • This position will predominately provide technical support via the telephone, web or at the customer site with specific data-centric objectives based on product responsibilities.
  • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
  • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
  • The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth.
  • Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
  • The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines.
  • Focusing on our traditional systems product portfolio, this position will be working with our Layer 2 access networks and customer premise equipment.

 

Qualifications:

  • 2+ years of technical support and/or escalation support experience troubleshooting active issues, with background in networking and telecommunication.
  • BS/MS EE, CS, or equivalent
  • Strong initiative, troubleshooting, and problem-solving skills are a must for success in this role
  • Strong cultural fit, valuing teamwork and shared success while constantly striving to better yourself for the collective impact to the team and our customers
  • Ability to deliver technical information (both orally and in writing) in a clear, concise manner, as well as communicate effectively to other internal stakeholders cross functionally in efforts to provide solutions for our customers.
  • Thrive in a fast-paced environment while managing multiple customer issues/projects simultaneously, providing timely yet thorough responses
  • Strong technical account management, customer service and project management skills
  • This role requires an engineer who is relentlessly customer-centric, a strong problem-solver, and a strong collaborator.
  • CCNA/CCNP/JNCIP or equivalent desired
  • Experience with Ethernet, TCP/IP, Layer 2 switching, VLANs, QoS/DSCP, VoIP (SIP/MGCP/H.248)
  • Knowledge of MEF terminology and standards, PON technologies, PPPoE, DHCP, SNMP, IGMP, IPTV, LAG, RSTP, Linux basics
  • Knowledge of legacy technologies like POTS, T1/E1, xDSL considered a plus.

Seagate L1 Technical Support Engineer with German

Job Title: Seagate L1 Technical Support Engineer with German
Location: Poland (Remote)
Experience: 1+ years’ experience in call center environment (Preferred)

 

The Team

Seagate’s mission is to give people peace of mind by protecting their digital lives. Since 1978, Seagate has been creating precision-engineered data storage technologies that deliver superior capacity, speed, safety, and performance. Seagate helps people harness and maximize the datasphere.

 

This Role

This position is responsible for responding to the needs of customers by providing technical support to resolve issues on the product and services.

 

Requirements:

Education and Experience:

  • High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
  • Experienced in call center environment (Preferred)

 

Minimum Requirement:

  • Strong customer service orientation with a focus on quality/soft skills
  • Excellent communication skills, both written and verbal in supported language(s)
  • Familiarity and experience with computer operation, with emphasis on the Mac OS and Windows environment
  • Ability to multitask in multiple applications
  • Ability to perform professionally in a high stress environment
  • Ability to be self-motivated and work under minimal supervision
  • Be detail-oriented, organized, dependable, and a team player
  • Able to accept constructive feedback (coachable)
  • A continuous improvement focused on professional development
  • Strong problem-solving abilities.
  • Ability to type 30 wpm
  • Experience with Microsoft Office tools (Excel, Word, PowerPoint)

 

Preferred Requirements:

  • Prior experience in providing technical support for computer hardware and/or software
  • Prior experience in a contact centre environment
  • Windows, Linux and/or Unix experience
  • Good technical skills in HDD/SSD storage, computers, and knowledge in RAID

Inside Sales Specialist

Designation: Inside Sales Specialist (Multiple Openings)
Experience: 1-3 years of IT sales experience
Location: Chennai

 

Job Description:

  • The key task will be to focus on managing end to end Inside Sales/Lead Gen operations
  • The Specialists will be mapped to a specific GEO / Vertical of CSS Corp and will focus on selling/setting meetings for the Salespersons with influencer / decision-maker of the Potential Prospect (Client)
  • The Inside Sales specialist role is facing Customers (C-levels, Directors, and VP’s) over the phone.
  • The Inside Sales specialist should have experience in selling services and solutions in any market.
  • The Inside Sales specialists should be aware of IT technologies and the typical IT challenges that CXO’s have to deal with.
  • The Inside Sales Specialist is expected to articulate CSS Corps Services/Solution’s message and positioning to the target customers and help sales in winning new business and achieve personal KRA’s set.

 

Primary Job Functions:

  • Prospect, develop, up-sell, cross-sell and generate new business opportunities for CSS Corp in the assigned accounts/territory.
  • Maintain a consistent and accurate sales lead pipeline.
  • Work as the overlay techno-commercial expert
  • Build credibility of the organization with the customers for CSS Corp’s Services
  • Understand and articulate the company’s value proposition in the specific SBU.
  • Ability to use CRM to manage opportunities and leads.
  • Flexible to work in night shifts

 

Desired Skills & Experience:

  • SELF-STARTER, HUNTER a MUST
  • Experience in IT sales in any market or Customer Service in a Global environment
  • 1-3 years of IT sales experience to corporate customers preferably having experience in selling services.
  • Good written and oral communication skills.

Networking Support Engineer B2+

Job Title: Networking Support Engineer B2+
Location : Barranquilla
Experience: 1 – 2 years

 

We are looking for Network support engineers, people trained or certificates in Networking with customer service experience. The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer’s point of contact for reported problems and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network security knowledge to resolve the problem.

 

Responsibilities

  • Receive trouble cases from calls or from the client web ticketing system; manage the caseload and summarize ticket status for shift hand-off
  • Use extensive knowledge to perform & initiate and repeat procedures as needed
  • Escalate to the Team Lead when appropriate

 

Skills Required

  • BA degree or equivalent is desired
  • High School Diploma as a Minimum
  • Trained or certificate CCNA or equivalent required; CCNP or other certifications are desired
  • 1 – 2 years of help desk experience or customer service experience (or equivalent)
  • Communication skills; remain empathetic and courteous while speaking to customers about frustrating; complicated IT problems
  • Good written communication skills: type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail

 

Benefits and Perks

  • Career Progression through Career Aspiration Management Program
  • WFH in Covid situation
  • Best offer in the market

L1 – Security Support Engineer

Designation: L1 – Security Support Engineer
Location: Romania
Experience: Minimum 1 Year Experience in endpoint security support  for English

 

Primary Responsibilities and Duties:

  • Troubleshoot all Level 1 support from the EMEA region & First response for US customers.
  • Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers in the triaging and troubleshooting of clients products
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Engage with Tier 2 support and escalate the cases in a timely manner
  • Clearly identify documents, and find solutions for customer issues and product problems using the client’s KB engine.
  • Escalate critical customer situations to the appropriate level of management.
  • Communicate technical issues to support teams and to clients always

 

Skill Set Requirement:

  • 1 + Years in enterprise endpoint security or technical assistance center support
  • Basic understanding of security concepts
  • Strong understanding of Windows
  • A basic understanding of Windows servers & Active directory concepts is an added advantage.
  • Basic knowledge in Virtualization and Cloud Concepts is an added advantage.
  • Excellent Written & Verbal communication skills
  • Ability to work a day shift with flexibility for on-call rotation a few times a month after hours

Front End Developer in Colombia

Job Title: Front End Developer
Location: Bogota
Experience : 3-4 years

 

Engineers display a solid understanding of core engineering concepts. They are focused on growing as an engineer, learning the team’s tools and current processes, as well as a strong background in Engineering best practices like automated testing, source control, and agile planning.

 

Responsibilities

  • Writing and reviewing code from the sprint backlog inline with front-end team best practices o Assisting in driving team sprint execution to ensure timelines are met without compromising on quality.
  • Consistently writes production-ready code that is easily testable
  • easily understood by other engineers
  • and accounts for edge cases and errors.
  • Helps their fellow team members overcome obstacles
  • resolve blockers
  • and complete work tasks.

 

Skills Required

  • Must have at least 4 years of commercial experience in Front-end web development
  • Strong experience in modern front-end build tools (e.g. Git)
  • Webpack
  • Yarn
  • Grunt
  • NPM
  • Must have strong written and oral English language communication skills

 

Benefits and Perks

  • Competitive Compensation
  • Work from Home Opportunity
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