Job Title: Tech Support Administrative
Qualification: Graduation / Post Graduation – Any Discipline
Experience: 1-2 years of Support Experience
- Excellent written & Verbal communication skills
- Excellent knowledge and troubleshooting skills of various Windows Operating Systems, Web Browser, Media Playback Application & Firewall
- Aptitude for learning, understanding and conveying services to members
Role and Responsibilities:
- Handling inbound customer calls
- Troubleshooting technical issues regarding Operating Systems, Web Browsers, Media Playback Applications & Rhapsody products.
- The ideal candidate should be a self starter, with excellent interpersonal, communication, documentation, problem solving and customer handling skills.
- Quality focus, result & goal orientation along with commitment to customer delight are a must.