1 - 5 Years

Database Developer

Job title: Database Developer

Location: Pune

Qualification: Any degree

Experience : 3 years experience in MySQL Development

Roles and Responsibilities:

  • Identify opportunities for improved performance in SQL operations and implementations
  • Identify bottlenecks in database performance and tuning database and SQL queries
  • Ensure data integrity and the detection of data errors
  • Train and mentor application developers and junior personnel on best practices
  • Develop diagrams for data structure entity relationships and data flows
  • Prepare reports for databases and customize for specific needs

Required skills :

  • 3+ years of experience in MySQL Development and MySQL Server
  • Demonstrated experience configuring, maintaining, monitoring, overseeing and troubleshooting MySQL database
  • Experience in Extract, Transform and Load phases of data intake and established best practices
  • Experience with source control – SVN, GIT

Install Coordinator

Job title: Install Coordinator
Work Location: BGC, Taguig (Hybrid)
Qualification: High School Diploma or GED equivalent
No of openings: 6

 

Roles and Responsibilities:

  • Responsible for verifying accuracy and completeness of all new Customer orders, entering orders into OSS systems with a high degree of accuracy, providing technical support to Customers and Vendors, verifying service needs and managing in flight order changes
  • Obtain CSRs from multiple LECs/CLECs to perform detained audits of current services
  • Host meetings and conference calls to explain audit results to partners/customers and weekly status calls through the onboarding process
  • Ensure high quality and accurate service by assisting and resolving a wide variety of customer requests and inquiries
  • Project manage multiple Enterprise accounts through on-boarding simultaneously
  • Provide daily reporting of project status to Clients/Partners
  • Proactively monitor PSRs to ensure timely processing and notifications
  • Assist other analysts by sharing information and experience to achieve maximum professional growth and development
  • Build external and internal relationships through exceptional problem solving, ownership and follow through
  • Acts as liaison between Sales, Customer, Vendors and Partners and works closely with Circuit Delivery, Provisioning, Service Activations Technicians and Field Service Technicians to ensure a smooth installation and activation experience
  • Responsible for managing orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations
  • Initiate and manage escalations through Operations leadership and other internal client departments
  • Address post activation issues related to the installation
  • Adhere to the client’s Core Values and Competencies
  • Perform other duties as assigned

 

Required Skills:

  • Working knowledge and basic understanding of POTS, Cloud Voice and Data, VPN and MPLS knowledge a plus
  • Be able to meet inflexible deadlines, perform non-predictive tasks and handle customer conflict to a successful resolution
  • Problem solving skills, resourceful and effective decision making

Instructional Designer

Job title: Instructional Designer
Work Location: Chennai
Experience: 3+ years of experience in instructional design or related field
Education Qualification: Any Graduate

 

Roles and Responsibilities:

  • Create and design effective learning experiences and training programs for the organization.
  • Collaborate with subject matter experts, trainers, and other stakeholders to develop and implement learning solutions that align with business objectives and drive performance improvement.

 

Required Skills

  • Strong knowledge of instructional design principles and adult learning theories.
  • Proficiency in authoring tools, such as Articulate Storyline, Articulate 360, or similar e-learning development software.
  • Experience in developing instructor-led training, e-learning, and blended learning solutions.
  • Demonstrated ability to design effective learning solutions that drive performance improvement.
  • Familiarity with learning management systems (LMS) and content management systems (CMS).

 

Transition Coordinator/Disconnect Call Representative

Job title: Transition Coordinator/Disconnect Call Representative
Work Location: BGC, Taguig (Hybrid)
Qualification: High School Diploma or GED equivalent
No of openings: 8

 

Roles and Responsibilities:

  • Communicates with customers by phone to receive orders to discontinue, add, delete, move, or change service and address other service-related issues
  • Create tickets indicating changes to service as requested by the customer, to include detailed documentation of account services and numbers
  • Provide respectful and knowledgeable assistance to external and internal customers
  • Communicate with external customers on the disconnection process ensuring all support SLA’s are kept
  • Work closely with sales to develop retention efforts when available
  • Demonstrate ability to utilize Job Aids and research issues using knowledgebase and frequently asked question documentation
  • Demonstrate competency with various telecom provisioning formats, technologies (POTS, T1, MPLS, Cloud), and Circuits
  • Ensure time sensitive tasks are completed
  • Assist to resolve termination disputes, where credits may be necessary
  • Address complaints concerning services rendered, resolving the problem when appropriate or escalates problem to proper authority for resolution
  • Notifies proper authority of complaints or service failures to ensure that problems don’t occur in the future, if preventable
  • Flexibility to work different shifts (i.e. not strictly 9 to 5)
  • Upholds client company virtues
  • To meet/exceed and maintain service levels as assigned by management
  • To meet/exceed expected reliability standards

 

Required Skills:

  • 3-5 years of Customer Service or Account Management Experience
  • Telecommunications industry expertise
  • Self-motivated and reliable; able to independently complete tasks and also operate effectively in a team
  • Proven ability to meet deadlines and deal effectively with the stress of a fast-paced environment
  • Able to multi-task effectively
  • Excellent verbal and written communication skills
  • Excellent problem-solving and Application knowledge
  • Intermediate knowledge of Microsoft Office Applications
  • Ability to consistently meet SLA’s

Technical Writer

Job title: Technical Writer
Work Location: Chennai
Experience: 2+ years of experience in technical writing
Education Qualification:  Any Graduate

 

Roles and Responsibilities:      

  • Create and edit technical documentation, including online course materials, user manuals, installation guides, support documents and online help content. Work closely with cross-functional teams to understand the technical concepts, process flows, services, and translate them into user-friendly documentation.
  • Collaborate with subject matter experts to ensure that technical content is accurate, complete, and consistent with company standards.

 

Required Skills

  • Excellent written and verbal communication skills.
  • Strong attention to detail and the ability to organize and prioritize multiple projects simultaneously.
  • Experience with technical writing tools.
  • Familiarity with content management systems (CMS) and version control systems.
  • Knowledge of best practices in technical writing and documentation standards.
  • Ability to work collaboratively with cross-functional teams and subject matter experts.

 

Order Representative

Job title: Order Representative
Work Location: BGC, Taguig (Hybrid)
Qualification: High School Diploma or GED equivalent
No of openings: 14

 

Roles and Responsibilities:

  • Complete feature change, disconnect, directory listing and/or new/conversion orders for customers via electronic processes utilizing one electronic system.
  • Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
  • Complete new and conversion customer orders via electronic process utilizing one electronic system
  • Monitor work-flow and order completion status to ensure orders are completed within guidelines
  • Contact Independent Local Exchange Carrier(s) (ILEC) to resolve order processing issues and to ensure order completion in a timely manner
  • Follow escalation guidelines when problem cannot be resolved
  • Identify and recommend solutions to processing issues to enhance the order flow
  • Provide support for other departmental projects as needed
  • Participate in opportunities to develop both personally and professionally
  • To meet/exceed and maintain service levels as assigned by management
  • To meet/exceed expected reliability standards
  • Upholds client Communications’ company virtues

 

Required Skills:

  • 1-2 years’ customer service experience
  • 1-2 years’ computer experience (internet, windows, database, etc.)
  • 3-5 years’ telecommunications industry experience, preferred
  • Excellent customer service skills
  • Excellent communication skills (verbal and written)
  • Ability to exercise tact and good interpersonal skills
  • Organizational and time management skills
  • Analytical and problem-solving skills
  • Ability to be pro-active with a sense of urgency
  • Ability to keep customer information confidential
  • Ability to read, understand and communicate technical documentation
  • Be a self-starter, a highly motivated person able to work in a fast-paced environment that is continually changing

Assistant Manager – Technical Trainer

Job title: Assistant Manager – Technical Trainer
Work Location: Chennai
Experience: 3+ Years of Experience
Education Qualification: Bachelors/Master’s degree in computer science. BE/Btech/Msc CS/MCA

 

Roles and Responsibilities:

  • Develop and update training materials for testing, Full stack Java applications
  • Design and deliver training sessions to software developers and other technical professionals
  • Create hands-on exercises and other interactive learning activities to engage learners
  • Evaluate the effectiveness of training programs and make improvements as needed
  • Keep up to date with new technologies and best practices in testing Full stack Java applications
  • Collaborate with other technical trainers and instructional designers to ensure consistency and quality across all training programs

 

Required Skills

  • Strong experience in testing, Full stack Java applications, with a deep understanding of testing methodologies, tools, and frameworks
  • Proven experience designing and delivering technical training programs
  • Strong communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner
  • Ability to work independently and as part of a team, with excellent time management and organizational skills
  • Strong attention to detail and a passion for creating high-quality training materials
  • Familiarity with agile development methodologies and software development life cycles

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