Fresher / Entry Level

Customer Service Representative – Romania

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Position Title: Customer Service Representative

Location: Romania

Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs

                  

Experience 

  • Minimum 6 months -1 year of demonstrated customer service-oriented experience

Functional Skills 

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.

 

Soft Skills:

  • Must possess excellent oral and written communication skills in German/French/Italian + English
  • Ability to express precisely and with clarity
  • Excellent listening & Probing Skills
  • Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
  • Ability to express empathy and exhibit a desire to help others
  • Provide case handling that is unique and based on each individual customer’s specific needs and schedule
  • Ability to de-escalate difficult customer issues to full resolution
  • Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
  • Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
  • Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
  • Ability to handle high volume of tikets, phone calls, and chats.
  • Being a true team player is a must.

 

Technical Service Representative – Romania

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Position Title: Technical Service Representative (Tier 1)

Location: Romania

Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs

                     

Experience

  •  Minimum 6 months -1 year of demonstrated customer service-oriented experience

 

Functional Skills 

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.

 

Soft Skills:

  • Must possess excellent oral and written communication skills in German/French/Italian + English
  • Ability to express precisely and with clarity
  • Excellent listening & Probing Skills
  • Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
  • Ability to express empathy and exhibit a desire to help others
  • Provide case handling that is unique and based on each individual customer’s specific needs and schedule
  • Ability to de-escalate difficult customer issues to full resolution
  • Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
  • Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
  • Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
  • Ability to handle high volume of tickets, phone calls, and chats.
  • Being a true team player is a must.

 

Duties and Responsibilities:

  • Resolve technical problems and answer queries by telephone and web portal.
  • Diagnose, identify, isolate and analyse problems utilising technical knowledge, historical incident records and knowledge base.
  • Record, maintain and update customer support incidents.
  • Escalate more involved problems to the appropriate Tier 2 team.

 

Skills and Attributes:

  • At least 6 months to 1-year experience in Technical Support or a position of similar nature.
  • Technical troubleshooting skills and problem solving.
  • Knowledge of Microsoft Windows Operating System
  • Basic Networking including Firewalls & Proxy servers.
  • Ability and desire to quickly learn products and technologies
  • Time management, decision making, prioritisation and organisation skills.
  • Passion for providing world-class customer service.

 

Advantages:

  • Computer Science education and/or technical certifications

Customer Support Representative with English and Any Other European Language

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Job Title: Customer Support Representative with English and Any Other European Language
Location: Poland (Remote)
Experience: 0 – 6 months experience in call centre environment (Preferred)

 

Responsibilities:

  • Ability to effectively navigate through desktop tools, applications, and websites
  • Basic Knowledge of MS Office
  • Excellent problem-solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet, and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement

 

Qualifications:

  • If you speak Spanish, French , Italian, German & English fluently
  • Have strong verbal and written communication skills
  • You are patient and empathetic
  • Problem-solving comes naturally to you
  • You are not afraid of picking up calls, answering emails and participating in chats

Mobile Application Developer

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Job Title: Mobile App Developer
Location: Barranquilla (Remote)
Experience: 0-2 years

 

A rapidly expanding, entrepreneurial technology company, is seeking a motivated Mobile App Developer who wants to be part of a fast-paced, rapidly growing team. We are looking for iOS or Android Mobile App Developers with proven experience who will design the app based on product management specifications, implement connectivity to the backend components leveraging mobile SDKs from Alarm.com, implement the user interface and other client-side logic in native Apple and Google tools, and provide ongoing technical guidance. The ideal candidate is self-sufficient and will exhibit a high degree of initiative in learning new technologies and methods to resolve challenges encountered during the project life cycle.

 

Responsibilities

  • Developing mobile applications for iPhone and/or Android [as well as server-side APIs]
  • Writing coherent organized code. The ideal candidates must be comfortable working on a complicated code-base with high levels of abstraction
  • Working with Product Management to help define functional specifications for mobile applications
  • Implementing multi-device application features as part of an interactive Agile development process
  • Researching adopting and integrating new technologies

 

Skills Required

  • A. or B.S. in Computer Science or similar engineering program
  • 0-2 years of experience in Software Development
  • Self-starter
  • Analytical
  • Tenacious problem solver
  • For iOS: Swift
  • Objective-C
  • Cocoa Touch
  • iOS SDK
  • Core Animation
  • For Android: Java
  • Kotlin
  • Android SDK

 

Benefits and Perks

  • Competitive Salary
  • Work from Home Opportunity

Customer Service B2+ C1

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Job Title: Customer Service B2+ C1
Location : Barranquilla
Experience : 0-1 years (Freshers Also Welcome)

 

We are looking for passionate people who dare to excel and want to grow professionally:

Responsibilities

  • Give the best customer experience in the service to the clients
  • Solve all possible situations during the service while maintaining empathy and active listening

Skills Required

  • Advanced English
  • High customer service skills

Benefits and Perks

  • Great offer and opportunities to growth
  • Work from Home Opportunity

Retail Customer Service Representative

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Job title: Retail Customer Service Representative
Work Location: Heredia, Costa Rica
Experience: 6 months to 1 year
Education Qualification: High School Diploma
Number of Openings: 150+

Roles and Responsibilities:

  • Help customers with purchase issues, payment methods, and general issues that they might face with the client’s products

 

Required Skills & Desired Skills:

  • Advanced English
  • Highschool Diploma
  • Call Center experience is a plus

Technical Service Representative

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Job title: Technical Service Representative
Work Location: Heredia, Costa Rica
Experience: 6 months to 1 year
Education Qualification: Highschool Diploma and technical studies are a plus
Number of Openings: 150+

 

Roles and Responsibilities:

  • Help customers with basic device troubleshooting

 

Required Skills & Desired Skills:

  • Advanced English
  • Highschool Diploma
  • Call Center experience is a plus
  • Technical experience is a plus
  • Studies in a technology career are a plus
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