Fresher / Entry Level

Network Engineer L2

Designation: Network Engineer L2

Work Location: Chennai or Hyderabad (Remote work Till Notified)

Experience: 0 to 5 Years

 

Key Responsibilities:

  • Monitor and manage various network devices and services for the enterprise and global Datacenters
  • Install, run and maintain various network devices and solutions across  Cisco, Arista and Juniper network devices
  • Installation and configuration of network optimization tools such as load balancers ( F5  and Citrix NetScalers) and WAN optimizers and packet shapers.
  • Advanced troubleshooting/debugging skills of various networking devices including going to the application level of details.
  • Exposure to setting up and managing VPCs, ELBs, Subnets and other network-related resources services of public clouds like AWS, etc.

Skills Required:

  • Must have worked in mid-large size Data Center environments, connected across the globe.
  • Understanding/setup of Linux  based tools for network monitoring and management
  • Proficiency – working with Cisco, Arista, and Force10 Devices.
  • Experience in working on Firewalls/UTM – ASA, Palo Alto, Juniper SRX.
  • Should have worked on Leaf and Spine Architecture.
  • Ability to set up and manage UNIX /Linux network management tools
  • Understanding of L2/L3 network and VPN is a must. (Routing and Switching)
  • Understanding of international carrier’s topology and cabling systems to an extent that he/she can suggest right peering solutions in various regions
  • In-depth knowledge of SNMP, Netflow, and Syslog, parser tools.
  • Knowledge of Network audit and security is a plus.
  • Routing and Switching Protocols.
  • Experience with scripting and automation is preferred (e.g. Python/Shell)
  • Configuring and maintenance of LBs such as Citrix Netscaler and F5.
  • Strong Knowledge of Linux Operating systems.
  • Have knowledge of TCP/IP protocols, flags and be able to troubleshoot connectivity issues using Wireshark/Tcpdump/snoop.
  • Traffic shaping Protocols along with MPLS – LDP/RSVP-TE
  • Knowledge of configuration management & orchestration tool (Ansible, Cisco NSO)
  • Familiar with Application Program Interface (API)

Networking Engineer for Hyderabad / Chennai

Position: Networking Engineer
Experience: 6 Months – 3 years
Work Location: Chennai or Hyderabad (Remote work Till Notified)
Shift Timings: 24/7 Rotational shifts.

 

Roles & Responsibilities
• Troubleshoot all Level 1/ 2 Calls from customers.
• Ensure consistent customer satisfaction.
• Document all communication with customers in the CRM.
• Notify/Discuss with TL/Manager on tickets that require assistance.
• Timely handoff (escalation) of cases that require technical escalation to L3 TAC.
• Plan and constantly work on upgrading tech and product expertise.
• Contribute to the knowledge base/ Tech Forum

Basic Skill Set:
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
• Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d,802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols – RIP V1/V2, OSPF, BGP
• CCNA, CCNP, Checkpoint Certification, CCSP certifications

Customer Service Representative in Draper, Utah

Designation: Customer Service Representative

Location: Draper, Utah

ONLY LOCAL CANDIDATES CAN APPLY

CSS Corp is currently hiring for customer-friendly people for a ‘Customer Service Representative’ role to support one of our world’s largest electronic products.

Pay: $14.00 per hour base pay + additional incentives + Attractive gifts and rewards for great performers + benefits

Sign-on bonus: $250 paid after completion of 90 days

The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team!

Also, regarding COVID-19: Our entire workforce is 100% remote right now and this role would start that way (equipment shipped before the first day), then potentially move to our Draper, UT sight once we’re out of quarantine. Being 100% remote requires adequate wifi speeds and a dedicated space to work from home.

Here’s what you’ll be doing:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Regular, consistent, and punctual attendance. The business hours are Monday – Sunday with 2 days off. Variable schedule(s) from 8:00 AM to 7:00 PM.

Here’s what you’ll need to know/have:

  • High School diploma or equivalent is a must.
  • Working on and/or some kind of Customer service experience is required.
  • Proven ability to function in a self-directed environment.
  • Exceptional communication skills, both written and verbal.
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
  • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
  • Ability to handle clients professionally during all interactions.
  • Sense of humor. Like a really funny one. 

Get in on all the awesome at CSS Corp!

  • CSS Corp pays a great deal of attention to the health and welfare of its associates. We provide a portfolio of benefits that cater to the well-being and medical emergencies of our associates.
  • You are eligible for Health, dental, vision, and life insurance; 2 weeks paid time off; 9 paid holidays; 401k
  • Career advance program that allows agents to take on more responsibilities that can lead to an increase in wages
  • Paid training
  • Exciting perks like game rooms, coffee, and snacks

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Network Engineers Required for Chennai Location

Job Profile:  Network Engineer

Location:  Chennai

Level:  L1 Engineer

EXPERIENCE:  2 – 4 years

 

Job Description:

  • Handling cases received through phone calls or web ticketing system, manage the caseload, and summarize ticket status for shift hand-off
  • Perform fault isolation steps, to include Wire Shark, flow basics, and firewall status; repeat procedures as needed and, escalate to the Team Lead when appropriate
  • Use extensive knowledge of the OSI model and how data packets move in the network to troubleshoot wireless networks
  • Ensure proper documentation of cases
  • Troubleshoot/Diagnose all issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product, Codes, and Configuration issues
  • Ensure consistent customer satisfaction
  • Interface with international customers
  • Timely handoff of cases that require technical or political escalation

 

Primary Skills:

  • Detail understanding of Basic Networking such as networking devices, OSI Layer, Networking protocols such as DHCP, DNS, HTTP, etc… is required
  • A logical understanding of packet trace, routing & switching is required
  • OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level
  • TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism
  • Thorough understanding of IP Addressing, Subnetting, VLAN, VTP, 802.1q is required
  • A basic understanding of STP is required
  • Good troubleshooting approach (from Level 1 to 7 of OSI)
  • Ability to analyze packet captures and use tools such as Ping, Traceroute, Wireshark, etc…
  • Work from CLI, GUI, and/or CMD prompt interface to resolve customer issues
  • Use ARP tables to verify L2 and L3 mapping, MAC to IP interfaces in wireless/wireline networks
  • Should have a good understanding of Layer 2 & Layer 3 frame formats and protocols such as ARP, DHCP & OSPF
  • Should have a good understanding of the Routing Table and how a Router uses a routing table for routing decisions
  • Understanding 802.11 standards, 802.1x, PKI, VPN will be an added advantage.

 

Required Education/Experience and Competencies:

  • Knowledge of Basic Networking, VLAN, 802.1Q, Basic routing & switching
  • 1 – 2 years of IT help desk experience in a call center environment (or equivalent) is required
  • Willingness and ability to work nightshift & overtime to support customers based on business requirement
  • Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating, complicated IT problems
  • Good written communication skills; type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail
  • CCNA or equivalent certifications are desired
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