Fresher / Entry Level

Sr. Network Engineer – L2

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Designation: Sr. Network Engineer

Work Location: Chennai

Experience: 3 to 5 Years

 

Experience

  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

Who we are looking for:

  • We are looking for a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
  • Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:  

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
  • Document issues and work with engineering if needed to provide fixes.
  • Provide technical expertise and guidance during testing and deployment of Client systems;
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering;
  • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support related activities
  • Help define and develop support processes and tools as appropriate

What you are great at:

  • Strong experience in routing protocols such as OSPF and BGP.
  • Strong knowledge of networking, understanding of packet flow, and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments.
  • Experience in troubleshooting bandwidth, latency, and loss network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen

Associate Quality – Communication Coach

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Designation – Associate/Senior Associate – Communication Coach

Years of Experience – 1 to 10 years

Work Location – Chennai (Ambit & Perungalathur)/Bangalore(Whitefield)/Hyderabad

Job Description:

  • Graduation in any respect
  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality/ transactional monitoring experience
  • Experience in Coaching/Training Delivery
  • Objection Handling Skills
  • Good understanding of how the Support industry works
  • Should possess good knowledge in creating reports
  • Should have a minimum experience of 1-4 years in Soft Skills Quality
  • Collaboration and teamwork
  • Grasping complex issues and driving effective problem solving
  • Strong analytical and problem-solving skills
  • Should be open to work in any shift

Engineer – BTS with Radio Background

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Designation – Engineer/Senior Engineer

Years of Experience – 6 Months to 3 Years

Work Location – Noida, India

Skills – BTS/ Radio background

 

Job Description:

  • BTS installation, Project coordinator (in tower erection/installation) Radio background is the priority.
  • Excellent written and oral skills
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