Fresher / Entry Level

Customer Service Representative

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Job Description:

  • Provide outstanding support to customers with billing, membership and service questions
  • Manage and maintain customer relationships and retain customers through excellent customer care
  • Understand the customer’s needs through effective listening and probing skills.
  • Assist customers in a polite, courteous, and professional manner
  • Work efficiently with high regard for quality
  • Ensure that all customer concerns are followed through to completion in accordance with vision and goal of the program
  • Match customer needs to client services and adhere to processes, work standards, targets, and objectives
  • Focus on the delivery of Key Performance Indicators
  • Ensure that all calls are answered within designated time scales
  • Meet/exceed Customer Satisfaction Score, Average Handle Time, Service Level and other goals set by the client

Qualification:

  • Must be at least 18 years’ old
  • Completed at least 2 years of college, a 2-year vocational course or a 4-year degree course
  • Willing to work in Taguig City
  • Willing to work night or morning shifts and during weekends and holidays

Work Experience:

  • At least 6 months of professional voice customer support experience
  • With email or chat experience highly preferred
  • With retention, inbound/outbound upselling or sales experience

Essential Skills:

  • Exceptional customer support skills
  • Previous phone, email or chat experience (phone and email experience preferred)
  • Excellent verbal and written communication skills
  • Fast and accurate typing
  • Self-motivated
  • Excellent inter-personal skills
  • Basic computer knowledge
  • Aptitude for learning, understanding and conveying services to members
  • Sound knowledge of telephone etiquette

Technical Support Representative

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Key Tasks:

  • RMAs: creation, oversee, manage returns and confirm fault validity
  • Direct consumer and customer support via telephone and email where required, including entering data onto various Navigation IT systems
  • Constantly seeking out and identifying opportunities to upgrade consumers to the latest product offering
  • Work constructively with regional Service, Product Management and R&D teams to resolve issues
  • Deliver both theory and practical classroom training for Customers
  • Monitor and compose monthly Key Performance Indicator (KPI)

 

Key Requirements:

  • Technical Support Qualifications: 2 years completed in College
  • Language Skills: Our forecast is for English, On an English program, our agents must have a command of English with an ability to read, analyze and interpret industry magazines, journals, technical procedures and computer products or whatever the program requires. It would also be helpful if the agents possesses the confidence and ability to present detailed information and respond to questions from and Vendor Partner managers and customers. Agents must be able to communicate in English and be easily understood. This should be verifiable based on internal language test results.
  • Reasoning Ability: Listening, interpreting, identifying problems, gathering data, reaching the most appropriate conclusions, reading technical diagrams and dealing in the abstract are all important qualities and abilities the Customer Care agent should have. Also numbered among those things that are important, the ability to articulate their findings or conclusions back to the customer they are helping.
  • Skill and Knowledge: Computer skills are essential. Strong computer skills are required including familiarity with Windows-based programs such as Microsoft productivity tools (e.g., Excel, Word and Outlook)
  • Friendly, Helpful and Eager to Please: The customer care agent must possess common courtesies such as empathy and building rapport with customers.
  • Flexibility and the ability to keep up with the pace. We move quickly and need our Customer Care agents to move with us.

Technical Support Representatives

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Technical Support Representatives: Manila

Responsibilities
 Act as the first point of contact for consumer inquiries via phone, CRM, and Live Chat.
 Handles all customer inquiries in the best interest of the consumer
 Ensure all efforts are expended to meet/exceed customer product delivery expectations.
 Develop/source the necessary tools such as remote desktops and PC Diagnostics
 Help establish a competitive warranty model
 Implement customer unit repair and replacement process
 Establish and maintain effective working team relationships with all departments.
 Possess customer-centric skills and communicate effectively with customers providing a world-class customer experience

Desired Skills
 Language skills: Fluent in English Exceptional written and verbal communication skills.
 Education Requirements: Minimum Technical college degree in Computer Science or Engineering
 Professional Requirements: Experience and knowledge in PC hardware/functions
 CompTIA A+ certification an added advantage
 Knowledge of supporting MAC systems
 Exhibit strong organizational, analytical, and critical thinking skills.
 Ability to multi-task and close inquires fast and efficiently.
 Proven ability to research and resolve problems.
 Possess the ability to work independently and as a team.
 Enthusiasm for PC gaming an advantage.
 Experience with SalesForce a plus.
 Ability to type at least 55 WPM.
 Willingness to work in shifts

Customer Support Representatives

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CSR Job Description: Manila

• Provide Customer service support through Voice and/or Email
• Research required information using available resources
• Manage and resolve customer issues.
• Provide customers with product and service information
• Route calls to appropriate resource
• Case/Ticket documentation
• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Associate (QA)

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Designation – Associate

Location – Bangalore (ITPL); Chennai : (Ambattur)

Exp : 0 – 5 years

  • Graduation in any respect
  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality/ transactional monitoring experience
  • Experience in Coaching/Training Delivery
  • Objection Handling Skills
  • Good Understanding about how the Support industry works
  • Should possess good knowledge in creating reports
  • Should have a minimum experience of 0-2 years in Soft Skills Quality
  • Collaboration and teamwork
  • Grasping complex issues and driving effective problem solving
  • Strong analytical and problem-solving skills
  • Should be open to work in any shift

Technical Support Engineer

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Technical Support Engineer

Designation: Engineer
Qualification: Engineering Graduates / Arts & Science Graduates / Post-Graduates (No Backlogs)
Tech-Skills: Fundamentals of Networking, Computer Hardware, Operating Systems, ISP & Router installation.
Soft Skills: Good Communication Skills, Good Comprehension and Conversational Skills

Experience:
6 Months – 3 Years.

Requisites:
Good at Customer Interaction and Listening Skills
A Good Team Player
Willing to take initiative to resolve issues.
Prior experience with International Voice Customer support / Technical support would be an added advantage.

Job Responsibility:
The person would be responsible for handling customer calls and troubleshooting technical issues related to operating systems / Routers / Modems & ISP related issues.

Work Time: US Time Zones (Night Shifts)

Japanese L1 Agent

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Job Title – Japanese L1 Agent

Location – Philippines

Qualification:

  • Must be at least 18 years’ old Completed at least 2 years of college, a 2-year vocational course or a 4-year degree course
  • Willing to work in BGC Taguig City
  • Willing to work night or morning shifts and during weekends and holidays

Work Experience:

  • At least 6 months of professional customer support experience

Essential Skills:

  • Japanese native speakers or bilinguals with JLPT N1 or equivalent
  • Fluent in Japanese (verbal and written)
  • Understanding of Japanese honorific speech and customer support culture
  • Ability to communicate complex concepts clearly, accurately, and professionally in Japanese
  • Exceptional customer support skills
  • Phone and email experience (email experience preferred)
  • Self-motivated
  • Excellent interpersonal skills
  • Basic computer knowledge
  • Aptitude for learning, understanding and conveying services to members

Responsibilities:

  • Effectively communicate with customers to understand their needs and demands in Japanese language
  • Answer customer support tickets and calls in a professional manner
  • Research required information using available resources
  • Accurately manage and resolve customer issues
  • Route calls to appropriate resource
  • Case/Ticket documentation
  • Adhere to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Employee Relations Specialist

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Are responsible for collecting and analyzing employee data, organizing and updating employee files and overseeing employee orientation and training, among other duties.

Moreover, Employee Relations Specialists will need to have extensive knowledge of employment law and adhere to company and industry regulations at all times.

  • Candidate must possess at least a Bachelor’s/College Degree in Human Resources or equivalent
  • Required skill(s): HR policies, familiarity in Philippine Labor law.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably at least 1 year experienced employees specializing in Human Resources or equivalent.
  • Developing HR policies on issues like working conditions, performance management, flexible working schedule and disciplinary procedures.
  • Attends to employee and labor relation matters.
  • Responsible in all Dole audit compliance from reports up to submission to Dole Regional.
  • Demonstrated knowledge of employment law.
  • Outstanding interpersonal skills.
  • Exceptional written and verbal communication.
  • Excellent organizational skills and attention to detail.
  • Good problem-solving ability.
  • Full-Time position(s) available

Employee Relations Specialist Responsibilities:

  • Offering counseling services to employees.
  • Participating in recruitment and firing processes.
  • Performing employee background checks and verifying information.
  • Communicating policies pertaining to Human Resources, compensation and benefits.
  • Conducting exit interviews.
  • Collecting and analyzing employee data.
  • Using data to create employee profiles.
  • Organizing and updating employee files.
  • Adhering to regulatory standards.
  • Overseeing employee orientation and training.
  • Liaising between employees and management.
  • Managing employee complaints.
  • Arranging employee physical examinations.
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