Fresher / Entry Level

Customer Service Representative – Romania

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Position Title: Customer Service Representative

Location: Romania

Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs

                  

Experience 

  • Minimum 6 months -1 year of demonstrated customer service-oriented experience

Functional Skills 

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.

 

Soft Skills:

  • Must possess excellent oral and written communication skills in German/French/Italian + English
  • Ability to express precisely and with clarity
  • Excellent listening & Probing Skills
  • Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
  • Ability to express empathy and exhibit a desire to help others
  • Provide case handling that is unique and based on each individual customer’s specific needs and schedule
  • Ability to de-escalate difficult customer issues to full resolution
  • Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
  • Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
  • Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
  • Ability to handle high volume of tikets, phone calls, and chats.
  • Being a true team player is a must.

 

Customer Service Representative – Mauritius

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Position Title: Customer Service Representative
Number of Openings: 100+ positions
Location: Ebene Cyber City, Mauritius
Working Hours: EST (candidates would need to work in shifts)
Experience: 0 – 6 months of demonstrated customer service-oriented experience (Freshers also welcome)

 

Roles and Responsibilities:

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent problem-solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • You must be able to work assigned shifts during the centre’s hours of operation: EST time zone

 

Required Skills:

  • High School Diploma as a minimum
  • Excellent written and verbal communication skills – French & English
  • Previous customer service experience desired
  • Excellent communication skills, including verbal with proper grammar
  • Customer service oriented
  • Good computer skills
  • Good multi-tasking skills
  • Basic experience handling customers over different communication channels

Customer Service B2+ C1

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Job Title: Customer Service B2+ C1
Location : Barranquilla
Experience : 0-1 years (Freshers Also Welcome)

 

We are looking for passionate people who dare to excel and want to grow professionally:

Responsibilities

  • Give the best customer experience in the service to the clients
  • Solve all possible situations during the service while maintaining empathy and active listening

Skills Required

  • Advanced English
  • High customer service skills

Benefits and Perks

  • Great offer and opportunities to growth
  • Work from Home Opportunity

Retail Customer Service Representative

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Job title: Retail Customer Service Representative
Work Location: Heredia, Costa Rica
Experience: 6 months to 1 year
Education Qualification: High School Diploma
Number of Openings: 150+

Roles and Responsibilities:

  • Help customers with purchase issues, payment methods, and general issues that they might face with the client’s products

 

Required Skills & Desired Skills:

  • Advanced English
  • Highschool Diploma
  • Call Center experience is a plus

Technical Service Representative

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Job title: Technical Service Representative
Work Location: Heredia, Costa Rica
Experience: 6 months to 1 year
Education Qualification: Highschool Diploma and technical studies are a plus
Number of Openings: 150+

 

Roles and Responsibilities:

  • Help customers with basic device troubleshooting

 

Required Skills & Desired Skills:

  • Advanced English
  • Highschool Diploma
  • Call Center experience is a plus
  • Technical experience is a plus
  • Studies in a technology career are a plus

Customer Support Representative – Costa Rica

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Designation: Customer Support Representative
Location: Ultra Lag, Lagunilla, Heredia, Costa Rica
Walk-in Date: 2nd and 3rd of March
Experience: 6+ months experience as a customer service representative
Number of Positions: 200+

 

Roles and Responsibilities:

  • 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy.
  • Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
  • Documents details of customer interaction into system.
  • 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
  • 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
  • 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
  • 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
  • 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.

 

Required:

  • High School Diploma
  • 6+ months experience as a customer service representative
  • Excellent Fluency in English (Written and spoken)
  • Active listening
  • Attention to detail
  • Empathy
  • Critical thinking
  • Speed to solution

Service Desk Specialist

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Job title: Service Desk Specialist
Work Location: Ebene, Mauritius
Experience: 6 months – 1 year
Education Qualification: Bachelor’s Degree or Diploma in IT/Engineering

 

Roles and Responsibilities:

  • Handling emails and phone calls from end users.
    • Probing customer issues
    • Creating appropriate tickets in CRM tool with good issue description,
    • Providing first level of technical guidance over phone
    • Provide first-level technical response over an email
    • Convey resolutions to customer issues or escalate them to the next-level team in Chennai.
  • Handling basic change requests
  • Handling Temporary, Final, and adjunction requests
  • Document all actions in accordance with standard company policies and procedures.
  • Notify customer and third-party service providers (Carriers and Field partners) of issues, outages, and remediation status.
  • Work with internal and external technical and service teams to create and/or update knowledge base articles.
  • Support multiple technical teams in environment /operational environments with high uptime requirements.
  • Track, route, and redirect problems to appropriate teams via CRM tools
  • Properly escalate unresolved queries to the next level of support
  • Preserve and grow your knowledge of service desk procedures, products, and services.
  • Maintain the customer SLA’s

 

Required Skills & Desired Skills

  • Bachelor’s Degree or Diploma in IT/Electronics/Communication/Networking/Engineering or CCNA certified.
  • Proficiency in French
  • Active listener with excellent communication skills
  • Sound judgment and critical thinking
  • Proven working experience in providing NOC L1 support.
  • Customer service orientation

Customer Support Executive

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Job title: Customer Support Executive
Work Location: BGC, Taguig
Experience: 6 months of call center experience as customer service representative
Education Qualification: High School Graduate

 

Roles and Responsibilities:

  • Take inbound customer calls or chat/email to provide product & technical support for end users through active listening, effective troubleshooting and problem solving through established methods and procedures, standards and guidelines as outlined by the client.
  • Proactively keeps up to date on new product updates & processes.
  • Identifies the need to escalate specific issues and follow where necessary.
  • Transfers calls to other departments where appropriate.
  • Presents detailed information and responds to questions from the client and customers in a professional and courteous manner.
  • Works with support team in providing feedback and suggestions back to clients.
  • Review performance and work on improving and meeting client goals

 

Required Skills & Desired Skills:

  • Must be parent and grandparents (preferably female)
  • Can provide natural empathy that only someone who has direct experience.
  • Proven ability to communicate through oral and written forms in English.
  • Strong problem-solving skills.
  • Reasoning ability; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Computer literacy (knowledge of PC architecture. Win 3. 1, Windows Operating Systems and Internet applications).
  • Detail oriented with organizational skills and ability to multi-task.
  • Strong command of the English language with strong conversational skills.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products in English.
  • Ability to remain calm under stressful situations and understand customer’s emotions & deliver premium support.

 

OTHER

  • Work in an office environment
  • Ability to work well with others at varying organizational levels
  • Flexible to work varied shifts within a 24×7 environment, including weekend and holiday work schedules
  • Call experience is preferred.

 

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