Fresher / Entry Level

Customer Service Representative – Romania

Position Title: Customer Service Representative

Location: Romania

Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs

                  

Experience 

  • Minimum 6 months -1 year of demonstrated customer service-oriented experience

Functional Skills 

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.

 

Soft Skills:

  • Must possess excellent oral and written communication skills in German/French/Italian + English
  • Ability to express precisely and with clarity
  • Excellent listening & Probing Skills
  • Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
  • Ability to express empathy and exhibit a desire to help others
  • Provide case handling that is unique and based on each individual customer’s specific needs and schedule
  • Ability to de-escalate difficult customer issues to full resolution
  • Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
  • Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
  • Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
  • Ability to handle high volume of tikets, phone calls, and chats.
  • Being a true team player is a must.

 

Customer Service B2+ C1

Job Title: Customer Service B2+ C1
Location : Barranquilla
Experience : 0-1 years (Freshers Also Welcome)

 

We are looking for passionate people who dare to excel and want to grow professionally:

Responsibilities

  • Give the best customer experience in the service to the clients
  • Solve all possible situations during the service while maintaining empathy and active listening

Skills Required

  • Advanced English
  • High customer service skills

Benefits and Perks

  • Great offer and opportunities to growth
  • Work from Home Opportunity

Retail Customer Service Representative

Job title: Retail Customer Service Representative
Work Location: Heredia, Costa Rica
Experience: 6 months to 1 year
Education Qualification: High School Diploma
Number of Openings: 150+

Roles and Responsibilities:

  • Help customers with purchase issues, payment methods, and general issues that they might face with the client’s products

 

Required Skills & Desired Skills:

  • Advanced English
  • Highschool Diploma
  • Call Center experience is a plus

Technical Service Representative

Job title: Technical Service Representative
Work Location: Heredia, Costa Rica
Experience: 6 months to 1 year
Education Qualification: Highschool Diploma and technical studies are a plus
Number of Openings: 150+

 

Roles and Responsibilities:

  • Help customers with basic device troubleshooting

 

Required Skills & Desired Skills:

  • Advanced English
  • Highschool Diploma
  • Call Center experience is a plus
  • Technical experience is a plus
  • Studies in a technology career are a plus

Customer Support Representative – Costa Rica

Designation: Customer Support Representative
Location: Ultra Park 1, Heredia Costa Rica
Experience: 6+ months experience as a customer service representative
Number of Positions: 200+

 

Roles and Responsibilities:

  • 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy.
  • Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
  • Documents details of customer interaction into system.
  • 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
  • 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
  • 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
  • 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
  • 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.

 

Required:

  • High School Diploma
  • 6+ months experience as a customer service representative
  • Excellent Fluency in English (Written and spoken)
  • Active listening
  • Attention to detail
  • Empathy
  • Critical thinking
  • Speed to solution

CSS Corp is now Movate

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