Mid Level

Sr. Network Engineer – L2

Designation: Sr. Network Engineer

Work Location: Chennai

Experience: 3 to 5 Years

 

Experience

  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

Who we are looking for:

  • We are looking for a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
  • Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:  

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
  • Document issues and work with engineering if needed to provide fixes.
  • Provide technical expertise and guidance during testing and deployment of Client systems;
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering;
  • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support related activities
  • Help define and develop support processes and tools as appropriate

What you are great at:

  • Strong experience in routing protocols such as OSPF and BGP.
  • Strong knowledge of networking, understanding of packet flow, and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments.
  • Experience in troubleshooting bandwidth, latency, and loss network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen

Associate Quality – Communication Coach

Designation – Associate/Senior Associate – Communication Coach

Years of Experience – 1 to 10 years

Work Location – Chennai (Ambit & Perungalathur)/Bangalore(Whitefield)/Hyderabad

Job Description:

  • Graduation in any respect
  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality/ transactional monitoring experience
  • Experience in Coaching/Training Delivery
  • Objection Handling Skills
  • Good understanding of how the Support industry works
  • Should possess good knowledge in creating reports
  • Should have a minimum experience of 1-4 years in Soft Skills Quality
  • Collaboration and teamwork
  • Grasping complex issues and driving effective problem solving
  • Strong analytical and problem-solving skills
  • Should be open to work in any shift

L2 TAC Engineers – Sr Network Engineer

           Job Title:           Sr. Network Engineer

           Job Location: Chennai, Ambit

          

Role:  L2 TAC Engineer           

Experience

  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

 

Who we are looking for:

  • We are looking a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
  • Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:  

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
  • Document issues and work with engineering if needed to provide fixes.
  • Provide technical expertise and guidance during testing and deployment of Client systems;
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering;
  • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support related activities
  • Help define and develop support processes and tools as appropriate

What you are great at:

  • Strong experience in routing protocols such as OSPF and BGP.
  • Strong knowledge of networking, understanding of packet flow, and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments.
  • Experience in troubleshooting bandwidth, latency, and loss network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC, and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen

Lead – Network Security

Job Title: Lead – Network Security

Job Location: Ambit IT Park, Chennai

Years of experience: 5+ years experience

 

Technical skills:

  • Hands-on troubleshooting experience in any Firewall.
  • In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols (DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
  • Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
  • Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump, etc.
  • Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availability (HA) concepts.
  • Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
  • Should have strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
  • Basic understanding of bridging and switching concepts.

Desired Profile: 

  • 5+ years of experience
  • 1-2 years experience managing Enterprise technical support in a TAC environment
  • Ability to manage Client relationship management
  • Team/people management
  • Proven track record in Resource Management (Roistering / Scheduling / Case Management), Metrics Management, Goal setting (KRA)
  • Conduct Reviews

Roles and Responsibilities:

  • Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
  • Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
  • Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
  • Focus on CSAT Targets
  • Manage team’s KRA goals and target achievement.
  • Take ownership of cases political or technical, keeping track & following up on escalated cases.
  • Ensure progress of cases through backlog review.
  • Notify/discuss with the manager on cases that require technical assistance or which need to be managed politically.
  • Identify Knowledge base availability & create/publish new Knowledge Base Articles.
  • Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
  • To train engineers on topics that are identified by the escalation leads.

Network Security Specialist

Job Title: Network Security Specialist

Job Location: Ambit IT Park, Chennai

Years of experience: 5+ years experience

 

Technical skills:

  • Hands-on troubleshooting experience in any Firewall.
  • In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols (DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
  • Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
  • Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump etc.
  • Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availability (HA) concepts.
  • Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
  • Should have strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
  • Basic understanding of bridging and switching concepts.

 

Desired Profile: 

  • 5+ years of experience
  • 1-2 years experience managing Enterprise technical support in a TAC environment
  • Ability to manage Client relationship management

 

Roles and Responsibilities:

  • Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.

Project Manager – Network Security

Role: Project Manager

Experience: 10 years+

Work Location: Ambit IT Park, Chennai

Technology: Network Security

 

What we are looking for: An ideal candidate would have some TAC Networking/ Network Security experience in their career along with experience in operations management.

 

5 Key aspects of the role:

SLA Management

  • Manage performance of the team
  • Deliver on SLA commitments based on the contract
  • Meet and exceed customer satisfaction goals
  • Daily / Weekly / Monthly / Quarterly Reporting of SLA performance
  • Formulate continuous improvement plan

Client Management

  • Weekly / Monthly / Quarterly operations and business review with stakeholders.
  • Set and manage client expectations
  • Identify potential new business opportunities
  • To take complete ownership of the cases and to take feedback on negative surveys
  • To handle deviations and carry out risk analysis

Operations Management

  • Set and review KRA’s for the team, align their goals to the overall objectives of the organization/client
  • Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders
  • Capacity / Resource planning and management
  • Liaison with cross functions across the organization addressing the needs of the team members
  • Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution
  • Business Continuity Planning and Risk management

Skill development

  • Address skill gaps in Product / Process / Technology / Communication
  • Mentor Leads & Engineers
  • Plan Relevant training programs working with respective groups

Project Revenue and cost management:

  • To manage revenue and cost drivers
  • Operate on the planned budget
  • Resource planning (People / IT)

 

What you should be having:

10-12 Years of experience in the IT / ITES sector preferably from enterprise support background with expertise in networking domain and project management

 

Soft skills:

  • Goal-oriented professional with experience in offshore/onsite consulting, customer relationship management and planning.
  • Strong tactical and leadership skills.
  • Good communication, negotiation, and conflict resolution capabilities
  • Enjoy challenging and diverse work assignments in a fast-paced environment.

 

Technical skills:

  • Good Understanding and troubleshooting skills across – TCP/ IP/ UDP, OSI model, Routing, Switching, Ethernet, WAN, IPSec VPN, SSL VPN, Firewalls.

 

Span of Control:

3-4 Team / Tech Leads handling a team size ranging between 20 -30 engineers.

Network Lead – Routing

Job Title: Network Lead – Routing

Job Location: Ambit IT Park, Chennai

Years of experience: 5+ years experience

 

Roles and Responsibilities:

  • Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • Educate & Review their respective team/individuals on their KRA goals & targets.
  • Ensure progress of cases through backlog review.
  • Identify Knowledge base availability & create/publish new Knowledge Base Articles.
  • To train engineers on topics that are identified by the escalation leads.
  • Share Engineer Scorecard within the team and enable individual awareness on their KRA goals.

 

Desired Profile:

  • 5+ years of experience out of which 1-2 years experience in a TAC environment for the Routing program
  • Ability to handle Client relationship & Team management


Technical skills:

  • Hands-on experience in OSPF, BGP, MPLS ,ARP,ARP architecture,DNS, DHCP.
  • In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols(DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
  • Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
  • Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.
  • Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availability (HA) concepts.
  • Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
  • Should have strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
  • Basic understanding of bridging and switching concepts.
  • Troubleshoot/Diagnose network issues and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • OSI Layers Detailed understanding of each layer’s functions and relevant protocols that operate at each layer.
  • TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism.
  • MAC header structure and use of each field.
  • ARP Detailed understanding of working.
  • Routing Table understanding and understanding on Routing decisions.
  • DHCP Clear understanding on DORA and operations in layer 2 and 3.
  • Thorough understanding of Broadcast and collision domain.
  • Thorough understanding of Unicast, Multicast and Broadcast traffic.
  • Thorough understanding of Subnetting, Vlan, VTP.802.1q, STP.
  • Difference between Routing and Routed protocols.
  • Hands-on Juniper CLI and command modes.
  • Understanding of juniper MX hardware components and their functions.
  • Understanding of data and flow at packet level.
  • Basic understanding on Cos, Qos and Multicast concepts.
  • Well versed on headers TCP, UDP, L2, L3, arp.

Network Engineer – Routing

Role: Network Engineer

Experience: 2-6 years

Work Location: Ambit IT Park, Chennai

Technology: Routing

 

Technical Skills :

  • OSPF
  • BGP
  • MPLS
  • ARP
  • Ping

 

Job Description: 

  • Troubleshoot/Diagnose network issues and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • OSI Layers – Detailed understanding of each layer’s functions and relevant protocols that operate at each layer.
  • TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism.
  • MAC header structure and use of each field.
  • ARP – Detailed understanding of working.
  • Routing Table understanding and understanding of Routing decisions.
  • DHCP – Clear understanding of DORA and operations in layer 2 and 3.
  • Thorough understanding of Broadcast and collision domain.
  • Thorough understanding of Unicast, Multicast and Broadcast traffic.
  • Thorough understanding of Subnetting, Vlan, VTP.802.1q, STP.
  • Difference between Routing and Routed protocols.
  • Hands-on Juniper CLI and command modes.
  • Understanding of juniper MX hardware components and their functions.
  • Understanding of data and flow at packet level.
  • Basic understanding on Cos, Qos and Multicast concepts.
  • Well versed on headers – TCP, UDP, L2, L3, arp.

 

Senior Network Engineer – Routing

Role: Senior Network Engineer

Experience: 4 years+

Work Location: Ambit IT Park, Chennai

Technology: Routing

 

Technical Skills:

  • OSPF
  • BGP
  • MPLS
  • ARP
  • Ping

 

Job Description:

  • Troubleshoot/Diagnose network issues and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • OSI Layers – Detailed understanding of each layer’s functions and relevant protocols that operate at each layer.
  • TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism.
  • MAC header structure and use of each field.
  • ARP – Detailed understanding of working.
  • Routing Table understanding and understanding of Routing decisions.
  • DHCP – Clear understanding of DORA and operations in layers 2 and 3.
  • Thorough understanding of Broadcast and collision domain.
  • Thorough understanding of Unicast, Multicast, and Broadcast traffic.
  • Thorough understanding of Subnetting, Vlan, VTP.802.1q, STP.
  • Difference between Routing and Routed protocols.
  • Hands-on Juniper CLI and command modes.
  • Understanding of juniper MX hardware components and their functions.
  • Understanding of data and flow at the packet level.
  • Basic understanding of Cos, Qos, and Multicast concepts.
  • Well versed on headers – TCP, UDP, L2, L3, arp.
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