Costa Rica

Service Provider Network Engineer (Switching – Wireless)

Innovative communications service providers rely on company platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. The company is the leading global provider of cloud and software platforms, systems, and, services required to deliver tomorrow’s unified access network and smart premises. Our platforms and services help our customers build next-generation networks by embracing a DevOps operating model, optimizing the subscriber experience by leveraging big data analytics and turning the complexity of the smart home and business into new revenue streams.

Responsibilities

  • Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product
  • Codes and Configuration issues.
  • Ensure On-Time escalation to L3 and Engineering(R&D) teams
  • Ensure consistent customer satisfaction.
  • Document all communication with customers in the CRM
  • Notify/Discuss with L2/TL/Manager on Tickets that require assistance.
  • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
  • Plan and constantly work on upgrading tech and product expertise.
  • Contribute to the knowledge base/ Tech Forum.
  • Ensure to gain Certified Expertise (Certifications) to provide better service.

 

Skills Required

  • 1+ years’ experience in technical support environment
  • Experience in networking support
  • CCNA – Equivalent or Networking Concepts.
  • Switching Skills
  • STP
  • RSTP
  • MSTP
  • VLAN tagging
  • Knowledge in Routing protocols
  • Self-managing autonomous
  • detail-oriented
  • organized
  • Excellent written and verbal communication skills in English

 

Benefits and Perks

  • Competitive Salary
  • WFH During Pandemic
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