India - Bangalore

Associate Quality – Communication Coach

Designation – Associate/Senior Associate – Communication Coach

Years of Experience – 1 to 10 years

Work Location – Chennai (Ambit & Perungalathur)/Bangalore(Whitefield)/Hyderabad

Job Description:

  • Graduation in any respect
  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality/ transactional monitoring experience
  • Experience in Coaching/Training Delivery
  • Objection Handling Skills
  • Good understanding of how the Support industry works
  • Should possess good knowledge in creating reports
  • Should have a minimum experience of 1-4 years in Soft Skills Quality
  • Collaboration and teamwork
  • Grasping complex issues and driving effective problem solving
  • Strong analytical and problem-solving skills
  • Should be open to work in any shift

Architect

Designation – Architect
Years of Experience – 10 Years+
Work Location – Chennai/Bangalore

Job Description:

• 10-12 years proven experience developing client-side web technologies and a minimum of 2 years (3+ Projects) experience leading UI developers as an Architect.
• Excellent knowledge of hand-coded HTML5, CSS3, JavaScript
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript libraries and their practical uses in developing complex interactive experiences Angular, JS frameworks and UI development
• Thorough experience with typescript, bootstrap, Angular CLI, NPM,
• Hands-on experience working with server-side JavaScript frameworks based on Node.js (Good to have)
• Experience using uid grids, and developing responsive/adaptive websites using Bootstrap etc.
• Hands-on experience working with client-side templating languages like Handlebars, Mustache etc.
• Familiarity of working with frontend build systems and automating the same using Grunt / Gulp
• Familiarity of working with TDD in JS with the help of frameworks like Jasmine, Mocha, Karma etc
• E-Commerce platform experience highly preferred on one or more of Hybris / Salesforce Commerce Cloud (SFCC) / AEM / Drupal / Magento or other hot and recent ecommerce platforms.
• Strong skills in programming structures, algorithms, design patterns, standard (W3C) Web UI APIs.
• Knowledge in the following types of frameworks/libraries/languages:
Web Application Platforms : UI Component libraries React, Angular, ReactUI, JQuery,ES6+. TypeScript. Dependency Injection patterns.
Async Module Definition (like AMD, requireJS, commonJS).
Stylesheet languages (like SASS, LESS).
Application state management (like Redux).
Reactive Programming (like RxJS)
Minification, Aggregation, and Fingerprinting (Gulp/Grunt)
Node (NPM), Server-Side Rendering (like Express)

Architect

Designation – Architect
Years of Experience – 10 Years+
Work Location – Chennai/Bangalore

Job Description:

• Overall experience of 10 to 12 years with 6+ years of AEM with one or more other Adobe marketing cloud products like Dynamic Tag Manager, Target, Analytics, AEM Forms, Communities, Campaign Manager or Magento
• Significant hands-on solution architecture experience with AEM and very strong concepts of OSGi, Apache Sling, Apache Sightly, Apache Oak and Adobe Dispatcher
• Has worked on and implemented at least one of the popular Search engines with AEM like Solr, GSA or Lucene ? Has done evaluation of AEM and other marketing technology products and recommendation to clients
• Deep understanding of Generic Java technologies (J2SE 1.7/1.8), Java EE, Servlets, JSP, JSTL and Tag libraries
• Involved in doing extensive Performance and Security testing for AEM based digital platforms. Understands Load model creation, OWASP top 10 and other related concepts
• Worked on integrations with popular products /Technologies like Salesforce, SSO, LDAP, API Gateways using Rest and SOAP frameworks like Apache CXF and Jersey
• Ample knowledge and exposure in Frontend techs to drive client discussions and recommend options based on client needs. Should be able to understand Bootstrap, Backbone.js, React, Handlebars, Grunt, and Angular, CSS3, HTML 5 and jQuery. Strong hand on experience of Components, Templates, Taxonomy, metadata management, Forward and Reverse Replication, Workflows, Content Publishing and unpublishing, Tagging, Deployment(Maven) and Content migration/ planning.

Architect

Designation – Architect
Years of Experience – 10 Years+
Work Location – Chennai/Bangalore

Job Description:

• Having 10+ yrs of experience in salesforce with minimum 7+ years of technical leadership position.
• Have minimum 4+ yrs of Technical architect experience in Commerce Cloud/Demandware
• Experience in handling at least 4-6 end to end SFCC development/implementation projects with wide landscape of 20+ markets/Regions
• Provide architectural and big-picture oversight for development of client implementations on the Commerce Cloud platform
• Provide technical guidance, mentorship, and coaching to solution partners and client developers regarding the implementation and maintenance of e-commerce solutions based on Commerce Cloud best practices.
• E-commerce / digital commerce knowledge.
• Excellent technical Hands on in Apex/ VF/ Lightning/ LWC/ Integrations/ REST and SOAP API’s
• Proven experience in helping customers meet their business requirements by building/ providing solutions
• Willing to work in 2:30 to 11:30PM IST shift to have overlap with client teams.

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