India - Chennai

Inside Sales Specialist

Designation: Inside Sales Specialist (Multiple Openings)
Experience: 1-3 years of IT sales experience
Location: Chennai

 

Job Description:

  • The key task will be to focus on managing end to end Inside Sales/Lead Gen operations
  • The Specialists will be mapped to a specific GEO / Vertical of CSS Corp and will focus on selling/setting meetings for the Salespersons with influencer / decision-maker of the Potential Prospect (Client)
  • The Inside Sales specialist role is facing Customers (C-levels, Directors, and VP’s) over the phone.
  • The Inside Sales specialist should have experience in selling services and solutions in any market.
  • The Inside Sales specialists should be aware of IT technologies and the typical IT challenges that CXO’s have to deal with.
  • The Inside Sales Specialist is expected to articulate CSS Corps Services/Solution’s message and positioning to the target customers and help sales in winning new business and achieve personal KRA’s set.

 

Primary Job Functions:

  • Prospect, develop, up-sell, cross-sell and generate new business opportunities for CSS Corp in the assigned accounts/territory.
  • Maintain a consistent and accurate sales lead pipeline.
  • Work as the overlay techno-commercial expert
  • Build credibility of the organization with the customers for CSS Corp’s Services
  • Understand and articulate the company’s value proposition in the specific SBU.
  • Ability to use CRM to manage opportunities and leads.
  • Flexible to work in night shifts

 

Desired Skills & Experience:

  • SELF-STARTER, HUNTER a MUST
  • Experience in IT sales in any market or Customer Service in a Global environment
  • 1-3 years of IT sales experience to corporate customers preferably having experience in selling services.
  • Good written and oral communication skills.

Services Architect

Job Title: Services Architect
Location: United States – Remote
Experience: 3+ years as a Solutions or Services Architect

 

OnDemand’s customer engagement platform transforms customer service by unlocking a company’s most extraordinary untapped asset—the knowledge and passion of their power users. World-class organizations like Airbnb, Autodesk, LinkedIn, Microsoft and SAP use OnDemand to connect their customers with their expert users, enabling real-time and automated conversations that deliver an exceptional customer experience with superior economics.

The Directly OnDemand business was recently acquired by CSS Corp creating even more opportunity for growth and an expanding customer base.  Read more about the acquisition in this press release: https://www.csscorp.com/all-press-release/css-corp-acquires-san-francisco-based-directlys-ondemand-business/

 

Role:

OnDemand has a great opportunity for a talented Services Architect who has a passion for and deep understanding of the messaging, chat, and customer experience automation space to join our Services team. This individual will greatly impact our business by working with our enterprise clients and OnDemand’s internal teams on bringing our technical integrations to life. As our Services Architect, you’ll provide technical oversight and hands-on development of our implementations during pre-sales and post-sales, ensure alignment of the design, strategy, roadmap, and requirements for internal and external teams, and drive product innovation.

 

What You’ll Do:

  • Build deep technical and non-technical relationships with our enterprise customers in order to understand and document their integration requirements surrounding customer experience automation
  • Lead product demonstrations and onboarding services
  • Provide hands-on technical implementation services, including end-to-end testing for implementation projects
  • Key point of contact with our customer’s technical and development teams, bringing back requirements and feedback for our product management team to help drive product innovation
  • Lead the planning, architecture, and implementation of customer integration projects, supporting and enhancing existing customer integrations after go-live
  • Drive customer integrations by collaborating closely with other teams, like Delivery, Sales, Engineering, Product, and Technical Support
  • Mentor and teach other members of the services team

What You’ll Bring:

  • 3+ years as a Solutions or Services Architect, or a Services Engineer with more experience but not the title yet.
  • Deep knowledge and implementation expertise with support channels, like HelpDesks, CRMs, messaging applications such as Salesforce, Zendesk, Live Agent Chat, Web Chat, Facebook Messenger, SMS,
  • Strong hands-on coding experience with client code and integrating RESTful APIs, and using JavaScript, HTML, CSS.
  • Polished communicator with a strong ability to present to and interact with enterprise clients in a technical setting
  • Understanding of authentication systems and protocols
  • Problem-solver with exceptional troubleshooting skills
  • Highly organized, with strong attention to detail, and ability to manage multiple tasks and projects
  • Thrives in a fast-paced, start-up environment exuding passion and grit
  • Collaborative team player
  • Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent education

Bonus Points:

  • Experience with building server-side code and web APIs, such as with Node.js, Python, etc.
  • Experience with cloud computing and AWS
  • Familiarity with scrum/agile processes and project management principles
  • Understanding of Q&A Engines, Conversational AI technologies, and virtual assistants/chatbots, including the underlying AI training and model maintenance

Senior SFCC Developer (B2C)

Job Title: Senior SFCC Developer (B2C)
Location: Chennai/Bangalore/Hyderabad
Experience: 5 – 7 Years/Open

 

CSS is looking for a Senior hands-on Salesforce Commerce Cloud who will be responsible for the design and development of features and 3rd party integrations for the client implementation. The individual will assist with new market launches, performance engineering and ongoing support.

The candidate must be able to work with both business and IST partners to understand requirements. Applicant must be solution oriented with excellent problem-solving skills.

 

ROLES AND RESPONSIBILITIES

  • Gather functional and technical requirements for features and 3rd party integration.
  • Conduct gap analysis identifying business needs that cannot be met with out-of-the-box Commerce Cloud implementation.
  • Focus on designing and managing systems with high performance, scalability and availability.
  • Work as part of the development team on multiple eCommerce and multi-channel applications and integrations.
  • Work independently on assigned SFCC tasks
  • Creating and maintaining new functionality on the Salesforce Commerce Cloud platform. Delivering scalable, reusable, and maintainable code.
  • Follow coding standards and best practice within the development cycle and code review processes.
  • Complete development work required on each project in line with the trading calendar and development roadmap / release plan.
  • Identify and escalate areas for technical improvement of Salesforce Commerce Cloud platform.
  • Maintain a strong understanding of Salesforce Commerce Cloud and industry trends.
  • Ad hoc technical support, testing on releases.
  • Implement SFCC cartridges, design and create product catalog hierarchy and integrate with content management systems and search engines, unlocking the business value of SFCC (Salesforce Commerce Cloud).
  • Provide technical problem resolution to complex issues.
  • Able to analyze, debug/troubleshoot and resolve technical problems related to e-commerce and SFCC implementation.
  • Gather functional and technical requirements for features and 3rd party integration.
  • Conduct gap analysis identifying business needs that cannot be met with out-of-the-box Commerce Cloud implementation
  • Focus on designing and managing systems with high performance, scalability and availability.

Required Skills

  • 5+ years’ experience on Salesforce Commerce Cloud.
  • 5+ years’ experience developing distributed system using Microservices, SOA and REST.
  • 4+ years’ experience on JavaScript (NodeJS, Bootstrap, React, Angular etc.)
  • Worked as SFCC full stack developer for atleast 2-3 yrs.
  • 5+ years’ experience working with SDLC tools e.g. Git, JIRA, TFS etc
  • Shift Hours: 1.30 to 10.30pm IST (6 months)/ 2.30 to 11.30pm IST (6 months) to overlap with US development and scrum teams. Provided support till 12PM CST.

Salesforce Community Cloud Developer

Job Title: Salesforce Community Cloud Developer
Location:  Chennai/Bangalore/Hyderabad
Experience: 6-9 years of manual testing experience

 

Roles and Responsibilities:

  • Work as part of the development team LWC for Community Portal.
  • Work independently on assigned tasks
  • Ensure ontime deliverables which are scalable, reusable, and maintainable code.
  • Follow coding standards and best practice within the development cycle and code review processes.
  • Complete development work required on each project in line with the trading calendar and development roadmap / release plan.
  • Identify and escalate areas for technical improvement if any.
  • Align with client work culture
  • Availability to have a overlap for all important project release meetings
  • Implement SFCC cartridges, design and create product catalog hierarchy and integrate with content management systems and search engines, unlocking the business value of SFCC (Salesforce Commerce Cloud).
  • Provide technical problem resolution to complex issues.
  • Able to analyze, debug/troubleshoot and resolve technical problems related to e-commerce and SFCC implementation.
  • Gather functional and technical requirements for features and 3rd party integration.
  • Conduct gap analysis identifying business needs that cannot be met with out-of-the-box Commerce Cloud implementation.
  • Focus on designing and managing systems with high performance, scalability and availability.

 

Required Skills

  • Have minimum of 6-9 years of Salesforce experience with minimum 2-3 years of experience in Lightning Web Component especially in Community cloud in development projects and not maintenance or production support projects
  • Experience in Lightning Web Components in salesforce implementation projects in Salesforce Community cloud for 2-3 yrs.
  • Experience in JavaScript and with widget building experience
  • Community developers who is capable of scaling experience of from 1000 users to a million- Mandatory
  • Ability to build LWC components, multi-lingual, multi country experience is a must
  • Strong communication skill both verbal and written
  • Experience to Agile / JIRA or any test management tool
  • Strong analytical and logical skills
  • Passion to maintain a high degree of quality
  • In-depth knowledge of the SDLC as well as various software testing methodologies
  • Identify risks involved in deliveries and highlight to stakeholders, proactive communication
  • Adopting to client work culture and interested in working in dynamic environment
  • Work closely with the client architect team on design, approach and solutions to fix the identified problems
  • Good team player as well individual contributor
  • Communicate and collaborate with users to analyze information needs and functional requirement.
  • Liaise between the business, technology teams and support teams
  • Shift Time: 2.30pm to 11.30pm IST
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