Job Designation: Head of Corporate Planning and Operations
Location: Bangalore / Chennai / Hyderabad
Job Level: VP/SVP
Experience: 3 – 5 Years in Corporate Planning and Operations
Job Responsibilities:
- Define the overall 3-year corporate plan/strategy; aspirations using customer/market intelligence and inputs from internal stakeholders; refresh strategy (annual)
- Develop growth and margin improvement strategy; funding plan to meet strategic aspirations
- Develop and monitor annual operating plan (Revenue, GC, EBITDA) – bottom-up build (account -> verticals -> overall)
- Define and drive performance metrics – reporting of the performance against KPIs
- Establish framework for repeatable excellence, covering all units/functions. For each, define best practices to be followed, planning templates, goal-setting, governance mechanism, training & development.
- Interface with Vertical, Practice, Sales, Delivery and Functions Heads to support the execution plan
- Drive strict governance cadence across – (1) Annual operating plan (2) Sales Excellence (Revenue, account planning); Delivery & Operational Excellence (GC, utilization, fulfilment)
Mandatory Criteria:
- Exposure to the BPO industry or business line is added advantage
- Excellent understanding of operations, P&L management/simulations
- Ability to collaborate and get all stakeholders to work together
- drive the governance to enhance operational excellence and behaviours