Job Summary:

This position is a Switching L3 role who will also be trained on the Wireless LAN Technology as well.

 

Individual Contributor Role

• Work with a highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
• Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
• Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Take ownership for problem resolution, problem reproduction and escalation.
• Be a fast learner and keep pace with newer technologies
• Participate in cross-functional tasks such as new product development projects, create Knowledge Base and Whitepapers.
• Help improve processes and tools.
• Work Engineering, and Advance Services teams on critical customer escalations.
• Available to work in shifts and cover weekend rotations.

 

Experience:

Requires B.E. in Electronics/Engineering or Computer Science ( or equivalent) with a minimum of 9-10 years experience in the Networking Industry.

 

Following candidates having any of the following experience will be preferred and minimum experience criteria may not apply –

Experience: 8+ years experience in Troubleshooting Datacentre networks, Enterprise core networks.

Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)

Preferred Certifications – JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalents.

 

Requirements:

Primary Skills

• Excellent Customer handling and communication (verbal and written) skills
• Excellent problem-solving skills.
• In depth knowledge of IP Packet flow

To be proficient in any  of the following technologies

• Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP)
• Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis, VXLAN)
• Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)

Understanding/Exposure/Expertise in one or more areas will add weightage

• MPLS, MPLS-TE, Segment Routing
• Multicast technologies PIM, NG-MVPN
• Datacenter Fabric and IP CLOS networks
• SDN/NFV/OpenStack/SD-WAN

Prefer to have Knowledge in one or more networking Operating Systems: –

JunOS, Cisco(IoS,IOS-XR), Palo Alto, Arista, Huawei and others.

Job Title: Lead – Network Security

Job Location: Ambit IT Park, Chennai

Years of experience: 5+ years experience

 

Technical skills:

• Hands-on troubleshooting experience in any Firewall.
• In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols (DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
• Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
• Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
• Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump, etc.
• Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availability (HA) concepts.
• Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
• Should have strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
• Basic understanding of bridging and switching concepts.

Desired Profile: 

• 5+ years of experience
• 1-2 years experience managing Enterprise technical support in a TAC environment
• Ability to manage Client relationship management
• Team/people management
• Proven track record in Resource Management (Roistering / Scheduling / Case Management), Metrics Management, Goal setting (KRA)
• Conduct Reviews

Roles and Responsibilities:

• Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
• Ensure consistent customer satisfaction.
• Interact with international customers.
• Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
• Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
• Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
• Focus on CSAT Targets
• Manage team’s KRA goals and target achievement.
• Take ownership of cases political or technical, keeping track & following up on escalated cases.
• Ensure progress of cases through backlog review.
• Notify/discuss with the manager on cases that require technical assistance or which need to be managed politically.
• Identify Knowledge base availability & create/publish new Knowledge Base Articles.
• Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
• To train engineers on topics that are identified by the escalation leads.

Job Title: Network Security Specialist

Job Location: Ambit IT Park, Chennai

Years of experience: 5+ years experience

 

Technical skills:

• Hands-on troubleshooting experience in any Firewall.
• In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols (DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
• Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
• Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
• Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump etc.
• Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availability (HA) concepts.
• Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
• Should have strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
• Basic understanding of bridging and switching concepts.

 

Desired Profile: 

• 5+ years of experience
• 1-2 years experience managing Enterprise technical support in a TAC environment
• Ability to manage Client relationship management

 

Roles and Responsibilities:

• Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
• Ensure consistent customer satisfaction.
• Interact with international customers.

Role: Project Manager

Experience: 10 years+

Work Location: Ambit IT Park, Chennai

Technology: Network Security

 

What we are looking for: An ideal candidate would have some TAC Networking/ Network Security experience in their career along with experience in operations management.

 

5 Key aspects of the role:

SLA Management

• Manage performance of the team
• Deliver on SLA commitments based on the contract
• Meet and exceed customer satisfaction goals
• Daily / Weekly / Monthly / Quarterly Reporting of SLA performance
• Formulate continuous improvement plan

Client Management

• Weekly / Monthly / Quarterly operations and business review with stakeholders.
• Set and manage client expectations
• Identify potential new business opportunities
• To take complete ownership of the cases and to take feedback on negative surveys
• To handle deviations and carry out risk analysis

Operations Management

• Set and review KRA’s for the team, align their goals to the overall objectives of the organization/client
• Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders
• Capacity / Resource planning and management
• Liaison with cross functions across the organization addressing the needs of the team members
• Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution
• Business Continuity Planning and Risk management

Skill development

• Address skill gaps in Product / Process / Technology / Communication
• Mentor Leads & Engineers
• Plan Relevant training programs working with respective groups

Project Revenue and cost management:

• To manage revenue and cost drivers
• Operate on the planned budget
• Resource planning (People / IT)

 

What you should be having:

10-12 Years of experience in the IT / ITES sector preferably from enterprise support background with expertise in networking domain and project management

 

Soft skills:

• Goal-oriented professional with experience in offshore/onsite consulting, customer relationship management and planning.
• Strong tactical and leadership skills.
• Good communication, negotiation, and conflict resolution capabilities
• Enjoy challenging and diverse work assignments in a fast-paced environment.

 

Technical skills:

• Good Understanding and troubleshooting skills across – TCP/ IP/ UDP, OSI model, Routing, Switching, Ethernet, WAN, IPSec VPN, SSL VPN, Firewalls.

 

Span of Control:

3-4 Team / Tech Leads handling a team size ranging between 20 -30 engineers.

Job Title: Network Lead – Routing

Job Location: Ambit IT Park, Chennai

Years of experience: 5+ years experience

 

Roles and Responsibilities:

• Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
• Ensure consistent customer satisfaction.
• Interact with international customers.
• Educate & Review their respective team/individuals on their KRA goals & targets.
• Ensure progress of cases through backlog review.
• Identify Knowledge base availability & create/publish new Knowledge Base Articles.
• To train engineers on topics that are identified by the escalation leads.
• Share Engineer Scorecard within the team and enable individual awareness on their KRA goals.

 

Desired Profile:

• 5+ years of experience out of which 1-2 years experience in a TAC environment for the Routing program
• Ability to handle Client relationship & Team management

Technical skills:

• Hands-on experience in OSPF, BGP, MPLS ,ARP,ARP architecture,DNS, DHCP.
• In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols(DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
• Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
• Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
• Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.
• Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availability (HA) concepts.
• Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
• Should have strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
• Basic understanding of bridging and switching concepts.
• Troubleshoot/Diagnose network issues and driving satisfactory resolution of the issues.
• Ensure consistent customer satisfaction.
• Interact with international customers.
• OSI Layers Detailed understanding of each layer’s functions and relevant protocols that operate at each layer.
• TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism.
• MAC header structure and use of each field.
• ARP Detailed understanding of working.
• Routing Table understanding and understanding on Routing decisions.
• DHCP Clear understanding on DORA and operations in layer 2 and 3.
• Thorough understanding of Broadcast and collision domain.
• Thorough understanding of Unicast, Multicast and Broadcast traffic.
• Thorough understanding of Subnetting, Vlan, VTP.802.1q, STP.
• Difference between Routing and Routed protocols.
• Hands-on Juniper CLI and command modes.
• Understanding of juniper MX hardware components and their functions.
• Understanding of data and flow at packet level.
• Basic understanding on Cos, Qos and Multicast concepts.
• Well versed on headers TCP, UDP, L2, L3, arp.

Role: Network Engineer

Experience: 2-6 years

Work Location: Ambit IT Park, Chennai

Technology: Routing

 

Technical Skills :

• OSPF
• BGP
• MPLS
• ARP
• Ping

 

Job Description: 

• Troubleshoot/Diagnose network issues and driving satisfactory resolution of the issues.
• Ensure consistent customer satisfaction.
• Interact with international customers.
• OSI Layers – Detailed understanding of each layer’s functions and relevant protocols that operate at each layer.
• TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism.
• MAC header structure and use of each field.
• ARP – Detailed understanding of working.
• Routing Table understanding and understanding of Routing decisions.
• DHCP – Clear understanding of DORA and operations in layer 2 and 3.
• Thorough understanding of Broadcast and collision domain.
• Thorough understanding of Unicast, Multicast and Broadcast traffic.
• Thorough understanding of Subnetting, Vlan, VTP.802.1q, STP.
• Difference between Routing and Routed protocols.
• Hands-on Juniper CLI and command modes.
• Understanding of juniper MX hardware components and their functions.
• Understanding of data and flow at packet level.
• Basic understanding on Cos, Qos and Multicast concepts.
• Well versed on headers – TCP, UDP, L2, L3, arp.