India - Chennai

Sr. Network Engineer – L2

Designation: Sr. Network Engineer

Work Location: Chennai

Experience: 3 to 5 Years

 

Experience

  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

Who we are looking for:

  • We are looking for a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
  • Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:  

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
  • Document issues and work with engineering if needed to provide fixes.
  • Provide technical expertise and guidance during testing and deployment of Client systems;
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering;
  • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support related activities
  • Help define and develop support processes and tools as appropriate

What you are great at:

  • Strong experience in routing protocols such as OSPF and BGP.
  • Strong knowledge of networking, understanding of packet flow, and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments.
  • Experience in troubleshooting bandwidth, latency, and loss network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen

Network Engineers Required for Chennai Location

Job Profile:  Network Engineer

Location:  Chennai

Level:  L1 Engineer

EXPERIENCE:  2 – 4 years

 

Job Description:

  • Handling cases received through phone calls or web ticketing system, manage the caseload, and summarize ticket status for shift hand-off
  • Perform fault isolation steps, to include Wire Shark, flow basics, and firewall status; repeat procedures as needed and, escalate to the Team Lead when appropriate
  • Use extensive knowledge of the OSI model and how data packets move in the network to troubleshoot wireless networks
  • Ensure proper documentation of cases
  • Troubleshoot/Diagnose all issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product, Codes, and Configuration issues
  • Ensure consistent customer satisfaction
  • Interface with international customers
  • Timely handoff of cases that require technical or political escalation

 

Primary Skills:

  • Detail understanding of Basic Networking such as networking devices, OSI Layer, Networking protocols such as DHCP, DNS, HTTP, etc… is required
  • A logical understanding of packet trace, routing & switching is required
  • OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level
  • TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism
  • Thorough understanding of IP Addressing, Subnetting, VLAN, VTP, 802.1q is required
  • A basic understanding of STP is required
  • Good troubleshooting approach (from Level 1 to 7 of OSI)
  • Ability to analyze packet captures and use tools such as Ping, Traceroute, Wireshark, etc…
  • Work from CLI, GUI, and/or CMD prompt interface to resolve customer issues
  • Use ARP tables to verify L2 and L3 mapping, MAC to IP interfaces in wireless/wireline networks
  • Should have a good understanding of Layer 2 & Layer 3 frame formats and protocols such as ARP, DHCP & OSPF
  • Should have a good understanding of the Routing Table and how a Router uses a routing table for routing decisions
  • Understanding 802.11 standards, 802.1x, PKI, VPN will be an added advantage.

 

Required Education/Experience and Competencies:

  • Knowledge of Basic Networking, VLAN, 802.1Q, Basic routing & switching
  • 1 – 2 years of IT help desk experience in a call center environment (or equivalent) is required
  • Willingness and ability to work nightshift & overtime to support customers based on business requirement
  • Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating, complicated IT problems
  • Good written communication skills; type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail
  • CCNA or equivalent certifications are desired

Technical Support Engineer

  • Position                : Technical Support Engineer
  • Shift                       :  US Time Zones (Night Shifts)
  • Experience          : Fresher’s and Candidates with minimum experience of 6 months and above with proper supporting documents in any role can apply
  • Job Location       : Ambit IT Park, Ambattur, Chennai
  • Experience          : 0-5 Years

 

We are on the lookout for:

Experienced candidates who have completed their course of study in / prior to 2019 with no backlogs. Undergraduates, Post-graduates, Diploma (10 +3) (year of passing 2019 and prior) who have a minimum work experience of 6 months & above.

This also includes engineering graduates / arts & science graduates with a flair towards Networking /ISP/OS installation.

Fresher’s – 2020 passed out students who have completed their final exams and got the results can also apply.

 

Tech-Skills: Fundamentals of Networking, Computer Hardware, Operating Systems, ISP & Router installation.

Soft Skills: Good Communication Skills, Good Comprehension and Conversational Skills

 

Requisites:

Good at Customer Interaction and Listening Skills

A Good Team Player and willing to take initiative to resolve issues

Prior experience into handling US customers for Technical support / Customer support / Application support or International Voice would be an added advantage

 

Key Responsibilities:

Provide support for all  products via phone/ Chat/ Email.

Support services to include technical assistance, troubleshooting, product information and recommendation, assistance with placing orders, warranty replacements etc.

Presales information and consulting services i.e. form, function, and compatibility

Receive and process payments for product up sales or services such as “Out of Warranty” support

Immediate joiners & Candidates with 15 days of Notice period will be considered.

Associate Quality – Communication Coach

Designation – Associate/Senior Associate – Communication Coach

Years of Experience – 1 to 10 years

Work Location – Chennai (Ambit & Perungalathur)/Bangalore(Whitefield)/Hyderabad

Job Description:

  • Graduation in any respect
  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality/ transactional monitoring experience
  • Experience in Coaching/Training Delivery
  • Objection Handling Skills
  • Good understanding of how the Support industry works
  • Should possess good knowledge in creating reports
  • Should have a minimum experience of 1-4 years in Soft Skills Quality
  • Collaboration and teamwork
  • Grasping complex issues and driving effective problem solving
  • Strong analytical and problem-solving skills
  • Should be open to work in any shift

Architect

Designation – Architect
Years of Experience – 10 Years+
Work Location – Chennai/Bangalore

Job Description:

• 10-12 years proven experience developing client-side web technologies and a minimum of 2 years (3+ Projects) experience leading UI developers as an Architect.
• Excellent knowledge of hand-coded HTML5, CSS3, JavaScript
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript libraries and their practical uses in developing complex interactive experiences Angular, JS frameworks and UI development
• Thorough experience with typescript, bootstrap, Angular CLI, NPM,
• Hands-on experience working with server-side JavaScript frameworks based on Node.js (Good to have)
• Experience using uid grids, and developing responsive/adaptive websites using Bootstrap etc.
• Hands-on experience working with client-side templating languages like Handlebars, Mustache etc.
• Familiarity of working with frontend build systems and automating the same using Grunt / Gulp
• Familiarity of working with TDD in JS with the help of frameworks like Jasmine, Mocha, Karma etc
• E-Commerce platform experience highly preferred on one or more of Hybris / Salesforce Commerce Cloud (SFCC) / AEM / Drupal / Magento or other hot and recent ecommerce platforms.
• Strong skills in programming structures, algorithms, design patterns, standard (W3C) Web UI APIs.
• Knowledge in the following types of frameworks/libraries/languages:
Web Application Platforms : UI Component libraries React, Angular, ReactUI, JQuery,ES6+. TypeScript. Dependency Injection patterns.
Async Module Definition (like AMD, requireJS, commonJS).
Stylesheet languages (like SASS, LESS).
Application state management (like Redux).
Reactive Programming (like RxJS)
Minification, Aggregation, and Fingerprinting (Gulp/Grunt)
Node (NPM), Server-Side Rendering (like Express)

Architect

Designation – Architect
Years of Experience – 10 Years+
Work Location – Chennai/Bangalore

Job Description:

• Overall experience of 10 to 12 years with 6+ years of AEM with one or more other Adobe marketing cloud products like Dynamic Tag Manager, Target, Analytics, AEM Forms, Communities, Campaign Manager or Magento
• Significant hands-on solution architecture experience with AEM and very strong concepts of OSGi, Apache Sling, Apache Sightly, Apache Oak and Adobe Dispatcher
• Has worked on and implemented at least one of the popular Search engines with AEM like Solr, GSA or Lucene ? Has done evaluation of AEM and other marketing technology products and recommendation to clients
• Deep understanding of Generic Java technologies (J2SE 1.7/1.8), Java EE, Servlets, JSP, JSTL and Tag libraries
• Involved in doing extensive Performance and Security testing for AEM based digital platforms. Understands Load model creation, OWASP top 10 and other related concepts
• Worked on integrations with popular products /Technologies like Salesforce, SSO, LDAP, API Gateways using Rest and SOAP frameworks like Apache CXF and Jersey
• Ample knowledge and exposure in Frontend techs to drive client discussions and recommend options based on client needs. Should be able to understand Bootstrap, Backbone.js, React, Handlebars, Grunt, and Angular, CSS3, HTML 5 and jQuery. Strong hand on experience of Components, Templates, Taxonomy, metadata management, Forward and Reverse Replication, Workflows, Content Publishing and unpublishing, Tagging, Deployment(Maven) and Content migration/ planning.

Architect

Designation – Architect
Years of Experience – 10 Years+
Work Location – Chennai/Bangalore

Job Description:

• Having 10+ yrs of experience in salesforce with minimum 7+ years of technical leadership position.
• Have minimum 4+ yrs of Technical architect experience in Commerce Cloud/Demandware
• Experience in handling at least 4-6 end to end SFCC development/implementation projects with wide landscape of 20+ markets/Regions
• Provide architectural and big-picture oversight for development of client implementations on the Commerce Cloud platform
• Provide technical guidance, mentorship, and coaching to solution partners and client developers regarding the implementation and maintenance of e-commerce solutions based on Commerce Cloud best practices.
• E-commerce / digital commerce knowledge.
• Excellent technical Hands on in Apex/ VF/ Lightning/ LWC/ Integrations/ REST and SOAP API’s
• Proven experience in helping customers meet their business requirements by building/ providing solutions
• Willing to work in 2:30 to 11:30PM IST shift to have overlap with client teams.

Customer Support – Any Graduate Freshers

Designation: Customer Support

Experience: Freshers (Any Graduate)

Location: Chennai, India

 

Desired Profile

  • Excellent Communication – for voice, email, chat support
  • Should be able to communicate effectively
  • Should possess good telephone and email etiquette
  • Must be a graduate
  • Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)
  • Must have good customer handling skills with the ability to learn networking concepts

Role

  • The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve the creation of licenses and support accounts for clients worldwide.
  • The team will also ensure customer satisfaction/experience is and stays a priority. Manage high visibility exceptions and can work with cross-functional teams to provide the best solutions

Responsibilities

  • Creation of Worldwide Return Materials Authorization
  • Ensuring all Premium Service orders are completed in a timely manner
  • Working and managing 3 Party Vendors around shipments, deliveries, and returns
  • Resolve any RMA issues from the customer or Level 1,2 & 3 Technical Centers
  • Provide tracking and Status updates on all 4-hour calls submitted to the Technical Centers
  • Updating the Siebel Database to document customer cases
  • Notification to customers product shipments
  • Escalating RMAs for additional support in a timely manner
  • Manage caseloads in a timely manner to closure<
  • Provide customers with support for return products
  • Follow all guidelines for processing RMAs for customers without contracts
  • Providing software download access to customers by processing Web Login requests
  • Providing license to customers for software updates
  • Manage high visibility exceptions and can work with cross-functional teams to provide the best solutions
  • Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule
  • Handle L0 cases for confirmation of hardware failure and proceed with RMAProvide L0 level technical assistance on cases to rule out hardware errors

Senior Engineer – Wireless Telecommunications

Designation – Engineer/ Senior Engineer

Years of Experience – 2 Years to 7 Years

Work Location – Chennai

Skills – Wireless Telecommunications Construction Standards

 

 

Job Description:

  • Reviews all photos/videos on the Close-out per quality criteria defined for the project.
  • Competence Wireless Telecommunications Construction Standards Requirement.
  • Quality Management or related Quality Assurance. Equipment installation/construction standards, guidelines, and associated audit tools for companies in the U. S.
  • Understanding to read RFDS, Construction Drawings, and Port Matrix.
  • Site Close Out Package Knowledge- SCOP
  • training /tools/processes related to Site Close Out Management
  • 24 X 7 support or as per project requirement
  • Remote Field support
  • Radio network management

Project Coordinator – Networking

Designation – Project Coordinator

Years of Experience – 2 Years to 7 Years

Work Location – Chennai

Skills – Project coordinator

 

 

Job Description:

  • Analyze site data (completion records, forecasts, schedules, and audits) for project quality trends  example Trends impacting forecasts and schedules, Deviations impacting cost baselines, and Deviations impacting approved methodology (MOPS, DWI, work standards, etc.)
  • Ability to achieve revenue recognition targets. Collaborate with Quality Management by providing site Quality details to drive Quality improvement.
  • Knowledge of RAN Deployment process
  • Monitor site base packages against Customer Purchase Orders.
  • Generate Project Planned Dates based on Customer reports.
  • Maintain Project Forecast Dates, including re-forecasting.
  • Internal Project Management Tool Progress Report and Logistics review and distribution.
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