India - Chennai

Senior Engineer (Network Security)

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Location: Bangalore/Chandigarh

Job Description

  • Engage with customers on escalated support issues or critical customer situations
  • Provide expert systems design, recommendations, and configurations
  • Perform in-depth diagnostics and troubleshooting using networking tools
  • Assist customers with testing or troubleshooting of networking or cloud service issues
  • Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
  • Maintain ticket database, logging issues and customer interactions
  • Become a cloud services expert through self-study, company training, and a desire to excel and become an expert
  • Limited travel – typically only for company training or meetings
  • Hours – Business hours support, possible shift work, possible on-call work
  • Other duties or projects, as assigned

Desired Skills

  • Strong verbal and written communication skills (English)
  • Bachelor of Science in Computer Science/Engineering or equivalently advanced industry certifications.
  • Minimum 3 years’ experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Working knowledge of networking and security products and enterprise network infrastructure.

Technical Skillset

  • Networking Experience – VPN technologies such as IPSec and VPN clients
  • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD etc
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS
  • Basic experience with operating systems such as Linux, Unix, and Free BSD
  • Network troubleshooting experience – Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as TCP, dump, Wireshark
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS
  • Working knowledge of Apache and IIS Web Server administration
  • Scripting knowledge (SHELL, Python, Perl) – not required, a plus

Specialist – Training (Networking Trainer)

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Designation: Specialist – Training (Networking Trainer)

Work Location: CSS Corp, Chennai

Salary: On par with the Industry

 

Roles & Responsibilities: Train our Engineers (employees) to resolve the high-end, complex technical and support challenges in the most professional way for our Enterprise customers

  • Deliver training related to Routing & Switching/  Firewall & Security/ Wireless technologies
  • Develop Content using ID Principles (Instructor Guide, Student Guide, Lab Manuals, Presentation & Knowledge Measure)
  • Develop & Maintain Knowledgebase through floor observation and by simulating problems & adding it to the existing training content
  • Effectively manage the classroom environment in a positive and professional manner
  • Create curriculum and hands-on learning by utilizing adult learning theories and sound instructional design methodologies.

 

We are looking for candidates with

  • Good communication, presentation and interpersonal skills
  • Zeal for Technology
  • Passion for training & Continuous Learning
  • Qualification: M.E/M.Tech
  • Experience: Minimum 3+ years in teaching/ training
  • Relevant Industry Certification in Networking Domain – CCNA/ CCNP/ CCIE or equivalent

 

Candidates shortlisted will go through an incubation program for 9 months on Enterprise Networking Technologies – which will comprise of 6 months of training, followed by 3 months as an Engineer in Technical Assistance Centre (TAC).  On successful completion, they will be positioned as Technology Trainer or Product trainer

Technical Support Engineer Chennai India

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Requisites

  • Good at Customer Interaction and Listening Skills
  • A Good Team Player
  • Perform system and customer acceptance of customer’s software solutions
  • Willing to take initiative to resolve issues.
  • Prior experience with International Voice Customer support / Technical support would be an added advantage.

Job Responsibility

  • The person would be responsible for handling customer calls and troubleshooting technical issues related to operating systems / Routers / Modems & ISP related issues.

Assistant Manager – QA

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Designation – Assistant Manager – QA

Location – Chennai (Ambattur)

 Graduate with min 5-14 years of experience

  • Excellent communication skills with experience in Voice & Accent training/coaching
  • Experience in audits and coaching
  • Should have experience in handling a team and ability to resolve conflicts
  • Excellent data analytical skills, reporting skills and presentations
  • Excellent Interpersonal skills and experience in working with internal and external customers, maintain cordial relationships between cross functional teams
  • Planning and implementation of Continuous Improvement programs at Project level
  • Should be open to work in any shift

SAP Functional consultant

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Designation – SAP Functional Consultant

  • Required SAP Functional Consultant with 12-15 years solid experience handling , supporting and troubleshooting
  • Should be solid in Project systems -PS , Sales & distribution SD , FA modules , MM  . Knowledge in GHRMS is added advantage
  • Should have handled Implementations, Upgrades, Support and Global Roll-Outs.
  • Should have exposure for  identifying issues in SD, PS , FA and provide timely solution
  • Should have  roll out experience and worked independently as senior consultant and lead a team of 5-10 people
  • Should have handled organization executive levels
  • Should have expertise in planning & executing interactive Business sessions for Requirement Gathering, Blueprinting & UAT Workshops
  • Should have complete understanding and been very effective in an Onsite-Offshore Delivery Model, having experienced both sides in the model.
  • should be a certified in SAP Project System, SD ,  SAP FA
  • ABAP exposure and programming is an added advantage
  • Exposure and working on SAP BASIS is plus

Associate (QA)

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Designation – Associate

Location – Bangalore (ITPL); Chennai : (Ambattur)

Exp : 0 – 5 years

  • Graduation in any respect
  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality/ transactional monitoring experience
  • Experience in Coaching/Training Delivery
  • Objection Handling Skills
  • Good Understanding about how the Support industry works
  • Should possess good knowledge in creating reports
  • Should have a minimum experience of 0-2 years in Soft Skills Quality
  • Collaboration and teamwork
  • Grasping complex issues and driving effective problem solving
  • Strong analytical and problem-solving skills
  • Should be open to work in any shift

Technical Support Engineer

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Technical Support Engineer

Designation: Engineer
Qualification: Engineering Graduates / Arts & Science Graduates / Post-Graduates (No Backlogs)
Tech-Skills: Fundamentals of Networking, Computer Hardware, Operating Systems, ISP & Router installation.
Soft Skills: Good Communication Skills, Good Comprehension and Conversational Skills

Experience:
6 Months – 3 Years.

Requisites:
Good at Customer Interaction and Listening Skills
A Good Team Player
Willing to take initiative to resolve issues.
Prior experience with International Voice Customer support / Technical support would be an added advantage.

Job Responsibility:
The person would be responsible for handling customer calls and troubleshooting technical issues related to operating systems / Routers / Modems & ISP related issues.

Work Time: US Time Zones (Night Shifts)

RAN Network Integration

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Designation – Senior Engineer

Experience – 2 to 8 Years

Scope Of Work:

– Integrating, SW Upgrading & Feature activations of 2G, 3G and 4G sites within SITs
– LTE Integration / Exp in NetAct/BTS tools is must.
– Excellent communication skills to handle NAM business.
– Software upgrade of 2G/3G/4G nodes
– Swap and Modernization of 2G, 3G and 4G sites within standard and agreed SITs
– Rehoming of 2G, 3G and 4G sites within Maintenance Window
– Local SW upgrade using BTS Manager and Remote Software upgrade using NetAct of LTE technology.
– Coordination and troubleshooting with field teams during activity.
– Highlighting technical issues to 2nd Level / Tier 2 Team in case any risk is foreseen during upgrades and integrations.
– Highlighting roadblocks to TLs in case any risk is foreseen to integrate and upgrade sites within SITs
– Filling in checklist in Cronos for every NI activity performed
– Cross functioning and working in more than one NI projects based on seniority
– Adherence of NI process checklists
– Sending handover emails to customer after completion of activity based on project specific process

Service Level: L1, L2 & L3

Product :
Radio equipment with 2G/3G/4G, NetAct, BTS tools
*Excellent Communication Skill
*Flexible to work in rotational shifts
*Keen to learn new technologies
*High level of customer focus & Integrity.

Ericsson RAN Network Integration Engineer

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Designation : Ericsson RAN Network Integration Engineer

Experience – 1 to 9 Years

Scope Of Work:
– Integrating, SW Upgrading & Feature activations of 2G, 3G and 4G sites within SITs
– LTE Integration / Exp in Ericsson tools is must.
– -Excellent communication skills to handle NAM business.
– Software upgrade of 2G/3G/4G nodes
– Swap and Modernization of 2G, 3G and 4G sites within standard and agreed SITs
– Rehoming of 2G, 3G and 4G sites within Maintenance Window
– Local SW upgrade using BTS Manager and Remote Software upgrade using Ericsson of LTE technology.
– Coordination and troubleshooting with field teams during activity.
– Highlighting technical issues to 2nd Level / Tier 2 Team in case any risk is foreseen during upgrades and integrations.
– Highlighting roadblocks to TLs in case any risk is foreseen to integrate and upgrade sites within SITs
– Filling in checklist in Cronos for every NI activity performed
– Cross functioning and working in more than one NI projects based on seniority
– Adherence of NI process checklists
– Sending handover emails to customer after completion of activity based on project specific process

Service Level: L1, L2 & L3

Product :
Ericsson Radio equipment with 2G/3G/4G, Ericsson BTS tools
*Excellent Communication Skill
*Flexible to work in rotational shifts
*Keen to learn new technologies
*High level of customer focus & Integrity.

Java Developer

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Designation : Java Developer

Exp : 2- 6 years

Good to Have skills :

  • 2-6 years of overall development experience
  • Experience in Java mandate
  • J2EE (Spring, Hibernate)
  • Web Services (SOAP and RESTAPI)
  • Mandatory any one of the skill : Angularjs/Reactjs
  • Database
  • Data Structures and Algorithms
  • Has significant experience in developing applications from scratch
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