India - Chennai

Customer Support Executive

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Role: Customer/Technical Support Executive (100+ Openings)
Work Location: Chennai
Experience: 6 months to 1 Year (Freshers also can apply)
Qualification: B.Sc./B.A/BCom/BCA , B.E, B.Tech with no standing arrears

 

Roles and Responsibilities:

  • Provide first-line support for consumers/End users
  • Tech Support /Application Support/ Account Management

 

Required Skills:

  • Excellent English communication
  • Basic knowledge in Hardware, Networking, and Operating Systems
  • Ability to solve technical queries related to Networking and Connectivity Issues
  • Practical approach towards Problem Solving
  • Ready to work in Night Shift

Solution Architect

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Position: Solution Architect

Experience: 6 to 10 Years

Location: Bengaluru / Chennai / Hyderabad

 

POSITION RESPONSIBILITIES

Solution Architect will play an integral role in the success of the Digital transformation projects. Consultants work in a dynamic, fast-paced environment, and interface directly with clients to do the due diligence of the requirements, define solutions.

 

Specifically, he/she will be responsible for:

  • The architect works closely with the Clients, Sales, Pre-Sales, and delivery team to provide solutions for the requirements
  • The architect creates a vision for the Digital transformation solutions
  • Works with client to understand the requirements on
  • Work with a team to design a solution for the client involving m
  • Architects work closely with tech teams and stakeholders to show leadership on options available for the requirement.
  • Build agreement and consensus on a vision for the digital transformation projects.
  • Document objectives, create technical documentation.
  • Expand the plan into front-end wireframes, shaping how the finished product could look. Hands off the plans to project management, tech leads, and senior days. They support communications between all parties and provide insight and best practices where needed.
  • Define and manage architectural approach and standards across a team of 4-5 architects and consultants.
  • Responsible for managing and developing our approach to creating brilliant end-to-end solutions.
  • Act as a solution architect on multi-technology solutions, analyze customer needs, develop proposals, create technical designs and other necessary documentation.
  • Line manage a team of Solution Architects and ensure they have sufficient knowledge, skills, and resources to deliver business objectives. Implement tools and processes to maximize the efficiency of the Solutions team. Define targets and objectives for Solutions Architects and ensure they have clear priorities. Monitor and report on KPIs.
  • Support the development of the Solutions Architects team by coaching, mentoring, best practice sharing, and providing stretch opportunities. Act as a sounding board and mentor.
  • Continually analyze developments within the industry, competitors’ activities, and the needs of prospective and existing customers to refine and develop the Pre-Sales function.
  • Proactively look for ways to improve collaboration and understanding between the Sales and Technical functions.
  • Experience integrating Digital Solutions into complex enterprise environments.
  • Build solutions in Digital transformation technologies like AI, Mobile, and RPA
  • Solution web application prototype features in conjunction with Architects, Business Analysts, and other developers.
  • Build solutions for web applications with modern Java and TypeScript-JavaScript frameworks.
  • Develop in an agile environment using front-end web technologies like React or AngularJS and Foundation.
  • Research and experiment with new technology that will advance future projects
  • Work with managers to estimate work tasks and level of effort within the project timeline.
  • Technical Assistance for machine learning and data science solutions
  • Knowledge/experience of architecture/design frameworks.
  • Commercial and financial awareness of the solutions designed.
  • Demonstrable relevant experience in writing technical documents to a very high standard.
  • Knowledge of industry trends, vendors, and partners and passion for technology.

REQUIRED SKILLS:

  • Bachelor’s degree in Computer Science, Software Engineering, Design (e.g., user interaction, graphic, visual components, product) or equivalent relevant bachelor’s degree experience.
  • 10+ years of the software development lifecycle and associated processes.
  • Strong skills at front-end engineering using object-oriented JavaScript, Async event management, using JavaScript libraries, and a few of the microframeworks like (AJAX, jQuery, Angular, React, Prototype) and NodeJS.
  • Experience in Digital transformation technologies like AI, Mobile, and RPA
  • Strong skills in backend engineering and writing robust code using object-oriented Java- Spring, MongoDB, Postgres, Python, R, and other libraries and microframeworks.
  • Understanding of data structures, data modeling, and software architecture
  • Outstanding analytical and problem-solving skills
  • Experience building solutions in cloud platforms
  • Experience in cloud-based – microservices design and architecture.
  • Demonstrated ability to incorporate user-centered design principles into the architecture and design of user interfaces.
  • Strong understanding of RESTful API design and client consumption.
  • Excellent communication (verbal and written), analytical and organizational skills in English and Spanish.
  • Proven ability to learn new technologies as needed.
  • Exceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team-oriented, and demonstrated problem-solving skills.

 

PREFERRED SKILLS:

  • 6+ years of experience in a client-facing consulting capacity.
  • General experience with the MEAN technology stack, focus either on Angular or React latest versions.
  • Fluency in server-side CSS pre-processing platforms, such as LESS and SASS.
  • Experience with mobile and digital technologies
  • Good insight into Cloud services and Cloud-native application technologies
  • Good working knowledge of server platforms (Linux/Unix, Windows Server 2003-2008)
  • Experience in Spring MVC using Java or equivalent technology.

Java Production Support Engineer

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Title: Java Production Support Engineer

Experience: 3-5 Years

Location: Chennai/Bangalore

 

Job Description:

  • Java, Spring. Hibernate with Support knowledge/ experience
  • Excellent communication
  • Strong communication and client-facing / customer service skills.
  • Excellent Consulting skills (prioritization, client management, multitasking)
  • Advanced SQL knowledge
  • Strong Unix and Windows
  • Strong interpersonal / team skills
  • 3+ years of Java / J2EE development experience Java certified (mandate)
  • Deep knowledge of Struts, Spring, Hibernate
  • Ability to quickly learn new/emerging technology
  • Expert knowledge of source code repository technology
  • Advanced knowledge of unit and integration testing
  • Strong documentation skills
  • Strong coaching and mentoring skills
  • Excellent client relationship and problem resolution skills
  • Strong process orientation; ability to drive process improvements
  • Able to translate technical concepts for non-technical audiences
  • Able to translate business concepts into technical concepts
  • Advanced troubleshooting and problem solving
  • Ability to prepare root cause analysis for the escalated cases

 

Senior TOSCA Automation Engineer

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Designation: Sr. TOSCA Automation Engineer

Experience: 7+ yrs

Location: Chennai/Bangalore/Hyderabad

 

Roles & Responsibilities

  • Experience in TOSCA of minimum 2 to 3 years
  • Strong Manual testing skills and ability to work on-demand in manual/automation
  • The hands-on test case design, creation, management, and execution of quality assurance testing, provide oversight of business user acceptance testing
  • Good communication and excellent Presentation skills
  • Strong SQL Skills and experience in data handling
  • Experience in Mobile App – Tosca automation
  • Experience in Implementing integrations, continuous testing/integrations
  • Good Knowledge in API Testing
  • Experience in tools like JIRA, Slack, qTest
  • Experience in onsite/offshore and Manual/ Automation task coordination
  • Rich customer interaction experience
  • Should have strong experience in test automation software testing experience
  • Should have good knowledge of software testing life cycle.
  • Knowledge of software development lifecycle and test automation.

 

Technology/Skillset:

  • TOSCA, SQL, API Testing

 

Desirable

  • Experience in SFDC (Salesforce) testing

SFCC Developer

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Designation: SFCC Developer
Experience: 6 to 8 yrs
Location: Chennai/ Bangalore

 

Roles & Responsibilities

  • 5+ years experience on Salesforce Commerce Cloud.
  • 5+ years experience developing distributed systems using Microservices, SOA and REST.
  • 4+ years experience in JavaScript (NodeJS, Bootstrap, React, Angular etc.).
  • 5+ years experience working with SDLC tools e.g. Git, JIRA, TFS etc.

NOTE: Shift Hours: 1.30 to 10.30 pm IST (6 months)/ 2.30 to 11.30 pm IST (6 months) to overlap with US development and scrum teams. Provided support till 12 PM CST.

Inside Sales Specialist

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Designation: Inside Sales Specialist

Experience: 1-3 years of IT sales experience

Location: Chennai

 

Job Description:

  • The key task will be to focus on managing end to end Inside Sales/Lead Gen operations
  • The Specialists will be mapped to a specific GEO / Vertical of CSS Corp and will focus on selling/setting meetings for the Salespersons with influencer / decision-maker of the Potential Prospect (Client)
  • The Inside Sales specialist role is facing Customers (C-levels, Directors, and VP’s) over the phone.
  • The Inside Sales specialist should have experience in selling services and solutions in any market.
  • The Inside Sales specialists should be aware of IT technologies and the typical IT challenges that CXO’s have to deal with.
  • The Inside Sales Specialist is expected to articulate CSS Corps Services/Solution’s message and positioning to the target customers and help sales in winning new business and achieve personal KRA’s set.

 

Primary Job Functions:

  • Prospect, develop, up-sell, cross-sell and generate new business opportunities for CSS Corp in the assigned accounts/territory.
  • Maintain a consistent and accurate sales lead pipeline.
  • Work as the overlay techno-commercial expert
  • Build credibility of the organization with the customers for CSS Corp’s Services
  • Understand and articulate the company’s value proposition in the specific SBU.
  • Ability to use CRM to manage opportunities and leads.

 

Desired Skills & Experience:

  • SELF-STARTER, HUNTER a MUST
  • Experience in IT sales in any market or Customer Service in a Global environment
  • 1-3 years of IT sales experience to corporate customers preferably having experience in selling services.
  • Good written and oral communication skills.

Senior SFCC Business Analyst

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Designation: Sr. SFCC Business Analyst
Experience: 6+ years
Location: Chennai/ Bangalore
Technology/Skillset: Salesforce Commerce Cloud Business Analyst in B2C

 

Roles and Responsibilities

  • Participate in planning and implementing eCommerce solutions for global markets.
  • Lead the analysis and thorough documentation of current and future state business processes that require improvement. Identify opportunities to innovate.
  • Recommend solutions to improve Commerce functionalities, business practices & procedures.
  • Distinguish requests from underlying needs. Evaluate information received, deconstruct high-level information into functional details and translate low-level information into business requirements.
  • Capture use cases, user stories and acceptance criteria for the new requests. Develop UI/UX or other artifacts to facilitate requirement elaborations as needed.
  • Participate in sprint planning & grooming session. Elaborate on requirements and expectations for the project team.
  • Produce business flowcharts or other visual aids to communicate changes to the business teams.
  • Check feasibility by comparing functional needs with the Salesforce Commerce Cloud solution and making recommendations to the Product Owner.
  • Configure all aspects of storefronts for the global markets based on their localized requirements.
  • Manage multiple initiatives, priorities, tasks and deadlines in a rapidly changing environment.
  • Partner with SI partners on implementing the solutions and work with cross-cloud teams throughout the organization in supporting Project One initiatives.
  • Assist business team and QA team in designing test cases, validating the features and end-to-end testing.
  • Participate in cross-cloud meetings, eCommerce UAT and roll-out activities.
  •  Assist in developing training materials on the Business Manager tool and eCommerce features for the business users and regional support teams.

 

SKILLSET REQUIREMENTS:

  • 6 – 8 years of experience as a Business Analyst.
  • 3+ years of Salesforce Commerce Cloud experience (B2C) with strong knowledge in Business Manager.
  • Passionate about eCommerce challenges and a good understanding of the Salesforce ecosystem.
  • Go-getter. Team player who is willing to roll up their sleeves and take on additional responsibilities as business needs evolve.
  • Ability to organize, specify and model requirements to ensure they are complete and support global needs.
  • Strong analytical & problem-solving skills. Detailed Oriented.
  • Think strategically and creatively in finding business solutions that meet the requirements in the best possible way.
  • Excellent verbal and written communication skills to convey ideas or concepts to a variety of stakeholders. Comfortable presenting business and technical terminology to groups of 5 – 20 individuals.
  • Familiar with JIRA, Confluence or similar tracking and management tools.
  • Experience in an eCommerce enterprise deployment.
  • Experience in post-deployment support is highly desired.
  • Previous BA experience in Agile scrum teams in multi-cultural environments highly desired.
  • Experience in SQL, CMS, Google analytics is preferred but not necessary.

 

NOTE: Willing to work in 2.30 pm to 11.30 pm IST shifts

Technical Support Engineers

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Designation: Technical Support Engineers (100+ Openings)
Work Location: Chennai
Experience: 6 months to 1 Year (Freshers also can apply who has CCNA Certification)
Qualification: Graduation related to Computer Science, ECE, IT, EEE

 

We are on the lookout for candidates:

  • Who can handle calls, emails & chats from International customers
  • Who can render technical support to resolve issues related to Hardware and Software, Computer fundamentals, Internet and Networking fundamentals
  • Who can assist with internet troubleshooting issues relevant to Computers, Application, Basic Networking, LAN & WAN Technologies
  • Who are flexible to work in night shifts

 

Core Skill Set & Eligibility Criteria:

  • Practical approach on troubleshooting and understanding of the reported issue
  • Added advantage if networking, router/ ISP related technical support experience is available
  • CCNA Certification would be an added advantage
  • Graduation related to computer science, ECE, IT, EEE, or prior experience in a technical support related to networking or the topics mentioned above is a mandate

Drupal 8 Developer

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Title: Drupal 8 Developer
Location: Chennai or Bangalore
Experience: 5 to 10 Yrs

 

Primary Skillset :

  • Bachelor’s/Master’s degree in Computer Science or equivalent
  • Overall 5 to 10 years of good exposure to software design and development experience, and understanding the software development life cycle practices (Waterfall and Agile)
  • 5 years of core experience with module development, configuration, administration, design, development of high-quality web-based applications using Drupal CMS 8.X and LAMP stack (Linux, Apache, MySQL, PHP)
  • Proven success in Drupal solutions including site migration from older versions of Drupal or legacy systems to Drupal 8
  • Experience in headless Drupal development
  • Experience in multisite Drupal setup and maintenance
  • Install new and maintain existing Drupal websites and web applications
  • Ability to evaluate and select Drupal modules for desired functionality based on client requirement
  • Strong experience with key web technologies – JavaScript, CSS, HTML5 /DHTML/XHTML, XML, Web, JQuery Services, Bootstrap
  • Good understanding of Design Patterns concepts, software architecture, SCRUM
  • Good understanding and experience in developing restful APIs
  • Must have prior experience on production support projects

 

Secondary Skillset:

  • Experience in MVC/MVVC AngularJS Design pattern
  • Experience developing Responsive/Adaptive Design solutions (RWD), with or without bootstrap/foundation libraries
  • Experience applying SASS, LESS, or other CSS preprocessors.
  • Experience with grid layouts, media queries, and other responsive techniques
  • Ability to create, clean, organized HTML and CSS code, leverage current techniques, tools and libraries
  • Hands-on experience applying Web standards (W3C) and Accessibility standards (WCAG A, AA) best practices, for HTML, CSS & JavaScript

 

Soft Skills

  • Must have excellent communication (written & verbal)
  • Must be a team player
  • Must have good professional ethics
  • Self-motivated, with an excellent attitude

 

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