India - Hyderabad

Associate Quality – Communication Coach

Designation – Associate/Senior Associate – Communication Coach

Years of Experience – 1 to 10 years

Work Location – Chennai (Ambit & Perungalathur)/Bangalore(Whitefield)/Hyderabad

Job Description:

  • Graduation in any respect
  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality/ transactional monitoring experience
  • Experience in Coaching/Training Delivery
  • Objection Handling Skills
  • Good understanding of how the Support industry works
  • Should possess good knowledge in creating reports
  • Should have a minimum experience of 1-4 years in Soft Skills Quality
  • Collaboration and teamwork
  • Grasping complex issues and driving effective problem solving
  • Strong analytical and problem-solving skills
  • Should be open to work in any shift
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