Mauritius

Customer Service Representative – Mauritius

Position Title: Customer Service Representative
Number of Openings: 50+ positions
Location: Ebene Cyber City, Mauritius
Working Hours: EST (candidates would need to work in shifts)
Experience: Minimum 6 months -1 year of demonstrated customer service-oriented experience

 

Roles and Responsibilities:

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent problem-solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • You must be able to work assigned shifts during the centre’s hours of operation: EST time zone

 

Required skills:

  • High School Diploma as a minimum
  • Excellent written and verbal communication skills – French & English
  • Previous customer service experience desired
  • Excellent communication skills, including verbal with proper grammar
  • Customer service oriented
  • Good computer skills
  • Good multi-tasking skills
  • Basic experience handling customers over different communication channels

Trainer – Process Training 

Job title : Trainer – Process Training
Work Location: Ebene, Mauritius
Experience: 5-7yrs
Education Qualification: High school Diploma

 

Roles and Responsibilities:

  • Should be proficient in English & French (Written/Oral/Read)
  • Will be tested in French written test (Should be proficient in French grammar)
  • Shift Time: 11.00 AM – 11.00 PM, but it can be moved to Rotational/Night Shift in the future.
  • Work from the Office from day 1

 

Required Skills & Desired Skills:  

  • Excellent communication skills – English & French.
  • Candidate should have a minimum of 1yr exp in training profile in the telecom industry.

QA – Call Monitoring / Call Auditing 

Job title: QA – Call Monitoring / Call Auditing
Work Location: Ebene, Mauritius
Experience: 5-7yrs
Education Qualification: High school diploma

 

Roles and Responsibilities:

  • Monitor calls and emails on communication and soft skills per sampling plans. Monitor and coach agents on grammar, pronunciation, syllable stress, and other aspects of the English language, culture, etc.
  • Provide consistent coaching and feedback to enhance employee performance.
  • Support floor training initiatives.
  • Intermittently assist in the design and development of training material.
  • Provide feedback and input for training content enhancement and development.
  • Develop action plans for the bottom quartile and ensure they move up the learning curve.
  • Must work with multiple teams and processes. YOUR SKILLS
  • Excellent communication skills.
  • Strong understanding of the English language’s technical and practical applications.
  • Well-versed in soft skills.
  • Understanding of monitoring and feedback techniques.

 

Required Skills & Desired Skills- 

  • Excellent communication skills in English & French
  • 5-7 Years relevant experience

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