Philippines

Engineer- Customer Support

Position: Engineer- Customer Support

Experience: 6 months – 2 years

Location: Taguig, Philippines (Work from Home Until Notified)

 

Work Experience: At least 6 months of customer support experience

 

Job Responsibilities:

  • Effectively communicate with customers to understand their needs and
    demands in the English language
  • Answer customer support tickets and calls in a professional manner
  • Research required information using available resources
  • Accurately manage and resolve customer issues
  • Route calls to an appropriate resource
  • Case/Ticket documentation
  • Adhere to standard operating procedures required by the process and
    organization
  • Awareness of relevant service levels
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