Poland

Revenue Edge Systems Engineer

Job Title: Revenue Edge Systems Engineer (Technical Assistance Center)
Location: Poland (Remote)
Experience: 1 + Years in Cloud-based technology – client/server architecture with remotely connected devices.

 

Responsibilities:

  • This position will predominately provide technical support via the telephone, web, or at the customer site with specific data-centric objectives based on product responsibilities.
  • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
  • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
  • The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth. Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
  • The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines.
  • Focusing on our Revenue Edge portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment.

 

Qualifications:

  • We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.
  • Strong troubleshooting and problem-solving skills are a must
  • Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement
  • This role requires an engineer who is relentlessly customer-centric, a problem-solver, and a strong collaborator.
  • Strong cultural fit, valuing teamwork, shared success while constantly striving to better yourself for the collective impact to the team.
  • Exceptional oral & written communications skills, with ability to be concise and effective
  • Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance
  • Strong technical account management, customer service and project management skills
  • Strong initiative, being a self-starter is key for success in this role.
  • Constantly seeking to learn more, technically and professionally, coachable with a passion to get better and grow personal and team impact.
  • BS/MS EE, CS, or equivalent study activity
  • Focus/Interest on Cloud-based technology – client/server architecture with remotely connected devices.
  • Understanding of XML, SOAP, REST, HTTP, STUN, NAT
  • Understanding of TCP/IP, L2 switching, VLANs, QoS/DSCP
  • Understanding of 802.11, DHCP, DNS, Firewalls, Netflow, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux

Systems Engineer

Job Title: Systems Engineer
Location: Poland (Remote)
Experience: 2+ years of technical support and/or escalation support

 

Responsibilities:

  • This position will predominately provide technical support via the telephone, web or at the customer site with specific data-centric objectives based on product responsibilities.
  • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
  • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
  • The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth.
  • Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
  • The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines.
  • Focusing on our traditional systems product portfolio, this position will be working with our Layer 2 access networks and customer premise equipment.

 

Qualifications:

  • 2+ years of technical support and/or escalation support experience troubleshooting active issues, with background in networking and telecommunication.
  • BS/MS EE, CS, or equivalent
  • Strong initiative, troubleshooting, and problem-solving skills are a must for success in this role
  • Strong cultural fit, valuing teamwork and shared success while constantly striving to better yourself for the collective impact to the team and our customers
  • Ability to deliver technical information (both orally and in writing) in a clear, concise manner, as well as communicate effectively to other internal stakeholders cross functionally in efforts to provide solutions for our customers.
  • Thrive in a fast-paced environment while managing multiple customer issues/projects simultaneously, providing timely yet thorough responses
  • Strong technical account management, customer service and project management skills
  • This role requires an engineer who is relentlessly customer-centric, a strong problem-solver, and a strong collaborator.
  • CCNA/CCNP/JNCIP or equivalent desired
  • Experience with Ethernet, TCP/IP, Layer 2 switching, VLANs, QoS/DSCP, VoIP (SIP/MGCP/H.248)
  • Knowledge of MEF terminology and standards, PON technologies, PPPoE, DHCP, SNMP, IGMP, IPTV, LAG, RSTP, Linux basics
  • Knowledge of legacy technologies like POTS, T1/E1, xDSL considered a plus.

Seagate L1 Technical Support Engineer with German

Job Title: Seagate L1 Technical Support Engineer with German
Location: Poland (Remote)
Experience: 1+ years’ experience in call center environment (Preferred)

 

The Team

Seagate’s mission is to give people peace of mind by protecting their digital lives. Since 1978, Seagate has been creating precision-engineered data storage technologies that deliver superior capacity, speed, safety, and performance. Seagate helps people harness and maximize the datasphere.

 

This Role

This position is responsible for responding to the needs of customers by providing technical support to resolve issues on the product and services.

 

Requirements:

Education and Experience:

  • High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
  • Experienced in call center environment (Preferred)

 

Minimum Requirement:

  • Strong customer service orientation with a focus on quality/soft skills
  • Excellent communication skills, both written and verbal in supported language(s)
  • Familiarity and experience with computer operation, with emphasis on the Mac OS and Windows environment
  • Ability to multitask in multiple applications
  • Ability to perform professionally in a high stress environment
  • Ability to be self-motivated and work under minimal supervision
  • Be detail-oriented, organized, dependable, and a team player
  • Able to accept constructive feedback (coachable)
  • A continuous improvement focused on professional development
  • Strong problem-solving abilities.
  • Ability to type 30 wpm
  • Experience with Microsoft Office tools (Excel, Word, PowerPoint)

 

Preferred Requirements:

  • Prior experience in providing technical support for computer hardware and/or software
  • Prior experience in a contact centre environment
  • Windows, Linux and/or Unix experience
  • Good technical skills in HDD/SSD storage, computers, and knowledge in RAID

Customer Support Representative with English and Any Other European Language

Job Title: Customer Support Representative with English and Any Other European Language
Location: Poland (Remote)
Experience: 0 – 6 months experience in call centre environment (Preferred)

 

Responsibilities:

  • Ability to effectively navigate through desktop tools, applications, and websites
  • Basic Knowledge of MS Office
  • Excellent problem-solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet, and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement

 

Qualifications:

  • If you speak Spanish, French , Italian, German & English fluently
  • Have strong verbal and written communication skills
  • You are patient and empathetic
  • Problem-solving comes naturally to you
  • You are not afraid of picking up calls, answering emails and participating in chats

L2 Support Engineer with French and English

Title: L2 Support Engineer
Location: Poland
Experience: 3 years of solid experience in application support/integration

 

Your role:

  • To provide technical expertise in product issues
  • To provide support to direct customers via phone (outbound calls)
  • To complete technical documentation
  • To test, organize and report the progress of ongoing issues on a regular basis
  • To summarize customer comments on product features

Your profile:

  • At least 3 years of solid experience on application support/integration
  • Working Knowledge of IT Hardware and Software
  • Hands on experience in networking
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  • Experience on Client-Server Architecture ( 2-Tier / 3 Tier Architecture)
  • Website troubleshooting and coding experience: IIS, Azure Web Apps, Apache, Tomcat, WordPress, etc.
  • Hands-on experience on SQL
  • Complex problem solving
  • Fluent French and English is a must

Trainable:

  • Exposure to Cloud Platform (AWS / Azure / GCP)
  • Programming / Scripting languages

Additional / Preferred

  • Working knowledge of ASA firewalls
  • Experience with systems and network security
  • Experience managing/operating systems on AWS
  • Understanding of the AWS tenets – architecting for the cloud
  • Hands-on experience with the AWS CLI and SDKs/API tools
  • Experience in any Programming / Scripting languages (like PHP, Python, Power shelling Scripting)
  • Understanding of network technologies as they relate to AWS
  • Proficiency in SQL Server Management Studio, SQL Server administration, including database set up and optimization
  • Hands-on experience with table spaces, indexes, partitions, and query performance tuning
  • Knowledge to mapping multiple data sources from various data formats and normalizing the data into SQL repositories
  • Very good knowledge and understanding of using data and configuration files on Web-Based
    application environment

Google Service Desk Engineer

Title: Google Service Desk Engineer
Experience: 2+ Years
Location: Poland

 

Responsible for providing phone, chat, and email-based technical support for Google Client products. Assists Google employees in determining problems, and provides resolutions to technical and service problems. Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardised policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues.

 

Principle Duties and Responsibilities

  • Provides Technical remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Provides Technical remote support on Google software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on Google desktops, laptops, VMs and Servers
  • Help Google employees with access & account issues based on defined/documented guidelines, policies and procedures
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Complies with schedule adherence to ensure the overall service level targets are achieved
  • Identifies and provides input on unique (or) recurring user problems

Knowledge, Skills and Abilities

  • Working knowledge of Windows OS and basic knowledge on Linux OS
  • Working knowledge of PC architecture/technology
  • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines
  • Ability to analyse and solve technical problems by investigating potential solutions using troubleshooting skills
  • Good organisational skills
  • Good Analytical & Cognitive skills
  • Excellent telephone and customer handling skills
  • Ability to deal professionally with irate customers
  • Ability to learn new products and technologies

 

Primary Qualification

  • Any High-school Diploma /Degree
  • 1 to 2 year of international calling experience
  • Technical troubleshooting – 1 to 2 years of experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc)
  • Candidate should have good multitasking skills and technical knowledge

 

Secondary Qualification

  • Excellent communication skills
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information

Gamer Support Representative with German

Title: Gamer Support Representative
Experience: 1 to 2 Years
Location: Poland

 

Requirements:

  • Fluency in German and English is a must
  • Soft skills/Customer handling skills
  • Advanced questioning/probing skills. Knows what to ask and when to ask it.
  • Uses effective communication skills and initiative to guide customer contact to the relevant and appropriate resolution
  • Regular, consistent, and punctual attendance. The business hours are Monday – Friday from 8 AM to 7 PM CET.
  • May require extended hours to address special or unforeseen circumstances, including new product roll-outs, support strategies, disaster recovery and other requirements.
  • Must have a stable internet connection with the ability to participate in our virtual training and production environment with a video camera on.

 

Computer/keyboard skills:

  • Internet browsing and ability to navigate the WWW; proficient with common browsers, like MS
    Internet Explorer, MS Edge and Google Chrome.

 

Other Skills:

  • Basic knowledge of gaming is preferred. If you are a gamer, that is an added advantage
  • Some knowledge of or ability to become adept with features of PlayStation consoles and accessories
  • Ability to navigate multiple systems to identify answers and relay information to customers efficiently.
  • Ability to follow up via calls or emails in a professional manner if required by customers.
  • Attitude to continually learn and take on new information on products and policies and procedures.

Responsibilities of Agents include, without limitation:

  • Document all customer contacts in designated tracking systems.
  • Use the Knowledge Base Tool to search for customer solutions.
  • Utilize all product documentation to provide customers with answers to questions and problem resolution.
  • Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures.
  • Repair/Work Order processing
  • Sales and order processing.
  • Perform other tasks and responsibilities as reasonably requested

Tech Support Administrative

Job Title: Tech Support Administrative
Qualification: Graduation / Post Graduation – Any Discipline
Experience: 1-2 years of Support Experience
Location: Poland

 

Essential Skills:

  • Excellent written & Verbal communication skills
  • Excellent knowledge and troubleshooting skills of various Windows Operating Systems, Web Browser, Media Playback Application & Firewall
  • Aptitude for learning, understanding and conveying services to members

Role and Responsibilities:

  • Handling inbound customer calls
  • Troubleshooting technical issues regarding Operating Systems, Web Browsers, Media Playback Applications & Rhapsody products.

Other Information:

  • The ideal candidate should be a self starter, with excellent interpersonal, communication, documentation, problem solving and customer handling skills.
  • Quality focus, result & goal orientation along with commitment to customer delight are a must.

Intelligent Access Edge Systems Engineer

Job Title: Intelligent Access Edge Systems Engineer
Location: Poland (#LI-Remote)
Experience: 1+ years of technical support and/or escalation support experience

 

Responsibilities:

  • This position will predominately provide technical support via the telephone, web or at the customer site with specific data-centric objectives based on product responsibilities.
  • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
  • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
  • Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
  • Focusing on our Intelligent Access Edge portfolio, this position will be working with our Layer2/Layer 3 access networks and customer premise equipment.

 

Qualifications:

  • 1+ years of technical support and/or escalation support experience, with a background in networking and telecommunication.
  • BS/MS EE, CS, or equivalent
  • Strong initiative, troubleshooting, and problem-solving skills are a must for success in this role
  • Strong cultural fit, valuing teamwork and shared success while constantly striving to better yourself for the collective impact on the team and our customers
  • Ability to deliver technical information (both orally and in writing) in a clear, concise manner, as well as communicate effectively to other internal stakeholders cross-functionally in efforts to provide solutions for our customers.
  • Thrive in a fast-paced environment while managing multiple customer issues/projects simultaneously, providing timely yet thorough responses
  • Strong technical account management, customer service, and project management skills
  • This role requires an engineer who is relentlessly customer-centric, a strong problem-solver, and a strong collaborator.
  • CCNA/CCNP/JNCIP/RHCSA or equivalent desired
  • Experience with L3 routing protocols (OSPF/ BGP), TCP/IP, L2 switching, VLANs, QoS/DSCP, VoIP (SIP/MGCP)
  • Knowledge of 802.11, SDN/SDA, MPLS, MEF, GPON, NG-PON2, DHCP, AAA, Firewalls, Netflow, OSS/EMS, SNMP, IGMP & IPTV, Scripting, and/or Linux

Cybereason L1 – Security Support Engineer

Job Title: Cybereason L1 – Security Support Engineer
Location: Poland
Experience: 1+ Years in enterprise endpoint security or technical assistance centre support

 

Responsibilities:

  • Troubleshoot all Level 1 support from the EMEA region & First response for US customers.
  • Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers in the triaging and troubleshooting of Cybereason products
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Engage with Tier 2 support and escalate the cases in a timely manner
  • Clearly identify, document, and find solutions for customer issues and product problems using Cybereason’s KB engine.
  • Escalate critical customer situations to the appropriate level of management.
  • Communicate technical issues to support teams and to Cybereason always

 

Qualifications:

  • 1 + Years in enterprise endpoint security or technical assistance centre support
  • Basic understanding of security concepts
  • Strong understanding of Windows
  • Basic understanding of Windows servers & Active directory concepts is an added advantage.
  • Basic knowledge of Virtualization and Cloud Concepts is an added advantage.
  • Excellent Written & Verbal communication skills
  • Ability to work a day shift with flexibility for on-call rotation a few times a month after hours.
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