Designation: Game Support Representative –  Dutch and English
Location: Wroclaw, Poland
Experience: 0-6 months of demonstrated customer service-oriented experience.

 

Requirements:

• Fluency in Dutch and English is a must
• Soft skills/Customer handling skills
• Advanced questioning/probing skills. Knows what to ask and when to ask it.
• Uses effective communication skills and initiative to guide customer contact to the relevant and appropriate resolution
• Regular, consistent, and punctual attendance. The business hours are Monday – Friday from 8 AM to 7 PM CET.
• May require extended hours to address special or unforeseen circumstances, including new product rollouts, support strategies, disaster recovery and other requirements.
• Must have a stable internet connection and the ability to participate in our virtual training and production environment with a video camera.

 

Computer/keyboard skills:

• Internet browsing and ability to navigate the WWW; proficient with common browsers, like MS Internet Explorer, MS Edge and Google Chrome.

 

Other Skills:

• Basic knowledge of gaming is preferred. If you are a gamer, that is an added advantage
• Some knowledge of or ability to become adept with features of PlayStation consoles and accessories
• Ability to navigate multiple systems to identify answers and relay information to customers efficiently.
• Ability to follow up via calls or emails in a professional manner if required by customers.
• Attitude to continually learn and take on new information on products and policies and procedures.

 

Responsibilities of Agents include, without limitation:

• Document all customer contacts in designated tracking systems.
• Use the Knowledge Base Tool to search for customer solutions.
• Utilize all product documentation to provide customers with answers to questions and problem resolution.
• Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures.
• Repair/Work Order processing.
• Sales and order processing.
• Perform other tasks and responsibilities as reasonably requested.

Designation: Game Support Representative – French and English
Location: Wroclaw, Poland
Experience: 0-6 months of demonstrated customer service-oriented experience

 

Requirements:

• Fluency in French and English is a must
• Soft skills/Customer handling skills
• Advanced questioning/probing skills. Knows what to ask and when to ask it.
• Uses effective communication skills and initiative to guide customer contact to the relevant and appropriate resolution
• Regular, consistent, and punctual attendance. The business hours are Monday – Friday from 8 AM to 7 PM CET.
• May require extended hours to address special or unforeseen circumstances, including new product rollouts, support strategies, disaster recovery and other requirements.
• Must have a stable internet connection with the ability to participate in our virtual training and production environment with a video camera on.

 

Computer/keyboard skills:

• Internet browsing and ability to navigate the WWW; proficient with common browsers, like MS Internet Explorer, MS Edge and Google Chrome.

 

Other Skills:

• Basic knowledge of gaming is preferred. If you are a gamer, that is an added advantage
• Some knowledge of or ability to become adept with features of PlayStation consoles and accessories
• Ability to navigate multiple systems to identify answers and relay information to customers efficiently.
• Ability to follow up via calls or emails in a professional manner if required by customers.
• Attitude to continually learn and take on new information on products and policies and procedures.

 

Responsibilities of Agents include, without limitation:

• Document all customer contacts in designated tracking systems.
• Use the Knowledge Base Tool to search for customer solutions.
• Utilize all product documentation to provide customers with answers to questions and problem resolution.
• Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures.
• Repair/Work Order processing.
• Sales and order processing.
• Perform other tasks and responsibilities as reasonably requested.

Designation: Game Support Representative – German and English
Location: Wroclaw, Poland
Experience: 0-6 months of demonstrated customer service-oriented experience

 

Requirements:

• Fluency in French and English is a must
• Soft skills/Customer handling skills
• Advanced questioning/probing skills. Knows what to ask and when to ask it.
• Uses effective communication skills and initiative to guide customer contact to the relevant and appropriate resolution
• Regular, consistent, and punctual attendance. The business hours are Monday – Friday from 8 AM to 7 PM CET.
• May require extended hours to address special or unforeseen circumstances, including new product rollouts, support strategies, disaster recovery and other requirements.
• Must have a stable internet connection with the ability to participate in our virtual training and production environment with a video camera on.

 

Computer/keyboard skills:

• Internet browsing and ability to navigate the WWW; proficient with common browsers, like MS Internet Explorer, MS Edge and Google Chrome.

 

Other Skills:

• Basic knowledge of gaming is preferred. If you are a gamer, that is an added advantage
• Some knowledge of or ability to become adept with features of PlayStation consoles and accessories
• Ability to navigate multiple systems to identify answers and relay information to customers efficiently.
• Ability to follow up via calls or emails in a professional manner if required by customers.
• Attitude to continually learn and take on new information on products and policies and procedures.

 

Responsibilities of Agents include, without limitation:

• Document all customer contacts in designated tracking systems.
• Use the Knowledge Base Tool to search for customer solutions.
• Utilize all product documentation to provide customers with answers to questions and problem resolution.
• Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures.
• Repair/Work Order processing.
• Sales and order processing.
• Perform other tasks and responsibilities as reasonably requested.

Designation: Customer Support Representative – French
Location: Wroclaw, Poland
Experience: 6 months demonstrated customer service-oriented experience

 

General Duties

• Be the first point of contact for Customers regarding orders and inquiries
• Proactively assist fans to ensure a positive fan experience, through inbound and outbound contacts
• Field calls, emails, and chat message request from customers who have questions, comments, or complaints about our products and services
• Provide first contact resolution with a great experience
• Assist customers in placing orders/returning orders
• Provide information to customers regarding order status and product inquiries

 

Education and Experience:

• High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
• Experienced in call center environment (Preferred)

 

Requirements:

• 6 months in Customer Service
• Fluent in French and English
• Strong written and verbal communication skills
• Possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
• Love for sports
• Ability to convey a positive and professional image to customers and employees
• Experience effectively de-escalating customer concerns and handling objections
• Ability to maintain composure in high-pressure situations
• Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies, and procedures

Designation: L1 Technical Support Engineer – German
Location: Wroclaw, Poland
Experience: 0 – 6 months of  demonstrated customer service-oriented experience

 

About this Role

• This position is responsible for responding to the needs of customers by providing technical support to resolve is with on the product and services.

 

Education and Experience:

• High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
• Experienced in call center environment (Preferred)

 

Minimum Requirement:

• Strong customer service orientation with a focus on quality/soft skills
• Excellent communication skills, both written and verbal in supported language(s)
• Familiarity and experience with computer operation, with emphasis on the Mac OS and Windows environment
• Ability to multitask in multiple applications
• Ability to perform professionally in a high stress environment
• Ability to be self-motivated and work under minimal supervision
• Be detail-oriented, organized, dependable, and a team player
• Able to accept constructive feedback (coachable)
• A continuous improvement focused on professional development
• Strong problem-solving abilities.
• Ability to type 30 wpm
• Experience with Microsoft Office tools (Excel, Word, PowerPoint)

 

Preferred Requirements:

• Prior experience in providing technical support for computer hardware and/or software
• Prior experience in a contact center environment
• Windows, Linux and/or Unix experience
• Good technical skills in HDD/SSD storage, computers, and knowledge in RAID