Romania

L1 – Security Support Engineer

Designation: L1 – Security Support Engineer
Location: Romania
Experience: Minimum 1 Year Experience in endpoint security support  for English

 

Primary Responsibilities and Duties:

  • Troubleshoot all Level 1 support from the EMEA region & First response for US customers.
  • Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers in the triaging and troubleshooting of clients products
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Engage with Tier 2 support and escalate the cases in a timely manner
  • Clearly identify documents, and find solutions for customer issues and product problems using the client’s KB engine.
  • Escalate critical customer situations to the appropriate level of management.
  • Communicate technical issues to support teams and to clients always

 

Skill Set Requirement:

  • 1 + Years in enterprise endpoint security or technical assistance center support
  • Basic understanding of security concepts
  • Strong understanding of Windows
  • A basic understanding of Windows servers & Active directory concepts is an added advantage.
  • Basic knowledge in Virtualization and Cloud Concepts is an added advantage.
  • Excellent Written & Verbal communication skills
  • Ability to work a day shift with flexibility for on-call rotation a few times a month after hours

Front-end Engineer

Job title: Front-end Engineer
Work Location: Remote (Candidates must be within Romania)
Experience: 2 – 10 years
No. of Position: 3

 

Job Description:

  • Contribute to a team of skilled front-end developers focused on integrating core front end components into our branded e-commerce websites, with a focus on creating beautiful front-end experiences and a best-in-class user experience
  • Work closely with brand creative teams to translate designs into websites that maintain the brand’s unique identity. Define best practices & solutions to improve the design QA process and communicate web UX best practices to brand creative teams.
  • Work closely with product managers to define scalable technical solutions & partner with global engineers to contribute what you build into our global technology products
  • Troubleshoot & problem solve when urgent technical solutions are needed
  • Code review other engineers’ work

 

Required Skills:

  • 2+ years relevant experience
  • Remove and manage team impediments to enable the team to deliver value
  • Responsible for ensuring the Development Team adheres to Lean/Agile values, practices, tools and rules
  • Assists Product Owner with planning, change management and product backlog maintenance
  • Work with development team to estimate and refine all work adhering to Agile best practices
  • Establish cadence and facilitate Scrum ceremonies
  • Be a voice of reason and authority, while enabling Development Team to self-organize and innovate
  • Monitors development team execution against iteration plan
  • Work with internal and external teams to coordinate cross team dependencies and risks
  • Enables development team to execute iteration planning, iteration demonstrations and retrospectives leading the teams to productive outputs and actions
  • Ensures development team is leveraging standard tools
  • Actively participates in product planning sessions, risk management processes and change management/communication
  • Tracks team burn-down throughout Sprint execution and works with team to maximize efficiency
  • Partners with shared service Scrum Masters such as EDS, EID…
  • Manage full life-cycle application development or infrastructure projects – establishing project scope, providing status, managing risks/issues, participate in RFP/RFI process, developing and helping Development Team execute against Sprint and Program Increment goals
  • Ensure transparency of dependencies and progress to dev team, internal and external teams and business stakeholders
  • Ensure that all representatives have an environment conducive to openly and honestly sharing information for team success
  • Be a trusted advisor and mentor to clients and development team members on Agile Methodologies and solution delivery
  • Communicate clearly, professionally, and regularly with clients, partners and vendors

Backend Developer

Job title: Backend developer
Work Location: Remote (Candidates must be within Romania)
Experience: 5 – 10 years
No. of Position: 3

 

Job Description:

  • Write and deploy working, performance, and secure code to production
  • Collaborate with all other technologists to define architecture & strategy.
  • Contributing to agile ceremonies and planning.
  • Collaborate with architects, engineers & DevOps to implement workflows, automated testing, and anything else it takes to get quality code to production

 

Required Skills:

  • 5+ years relevant experience
  • Good working knowledge of Perl programming language, template page layout structures, and JavaScript.
  • Detailed knowledge Jira, command line Git, code reviews, release processes)
  • You have the pro-active ability to troubleshoot and solve problems
  • You are comfortable working in an Agile Scrum team and using Jira, Git
  • You are passionate about writing clean, modern, maintainable, & highly performant code, with a desire to sweat the small stuff
  • You have a positive, collaborative, and solution-oriented approach
  • You are independent, dedicated, and able to deliver production-ready code with minimal guidance
  • Solution design experience in large scale projects, ideally of an eCommerce nature
  • Exposure to common development tools (Git, Bitbucket, etc)
  • Experience with 3rd party tools and services such as Jenkins and Sumo Logic
  • Experience working within Agile teams

Recruitment Specialist in Romania

Job Title: Recruitment Specialist
Reporting to: Centre Head, Romania & Poland and Talent Acquisition Lead Europe
Location: Cluj, Romania
Experience: 5 to 10 Years

 

As a Recruitment Specialist, you will be working in partnership with internal stakeholders, senior managers, and HR on all aspects of internal and external recruitment. You will act as a subject matter expert for recruitment and help to improve and implement the current process, championing best practice recruitment and striving to deliver a fantastic customer and candidate experience.

You will be recruiting a diverse group of customers across Romania, and Poland and will be part of the global recruitment team based out in Romania, Poland & India.

 

Responsibilities:

  • Responsible for supporting the full lifecycle recruitment process from requisition through to the on-boarding of candidates
  • Headhunting for talent, targeting passive candidates and approaching specific markets for roles and succession gaps.
  • Implementing hiring processes, providing guidance and advise on routes to market, providing market and data insight to help stakeholders make informed decisions about the hires they make.
  • Apply expertise and knowledge in sourcing candidates worldwide via a variety of direct sourcing methods including job boards, advertising, LinkedIn, social media and headhunting.
  • Responsible for arranging interviews and conducting competency based interviews along with recruiting managers as well as identifying screening assessments where appropriate.
  • Active involvement in shaping the candidate journey from screening and interviewing through to providing feedback and negotiating offers of employment.
  • Reduce agency recruitment spending by using sourcing expertise with direct sourcing methods.
  • Establish and maintain excellent working relationships with hiring leaders, employees and candidates
  • In all ensuring a delightful experience for stake holders and candidates.

 

Job Specifications:

  • 5+ yrs of Solid Recruitment Experience (IT Hiring experience is considered a plus)
  • University Degree
  • Familiarity with Romanian Employment Laws
  • Experience in direct sourcing methods (LinkedIn, Job Boards, other social media etc. )
  • Excellent verbal and written communication skills (English is must)
  • High levels of tenacity, creativity and lateral thinking

 

What we offer?

  • A Global Recruitment Experience
  • Excellent Leaders to learn from and look up to
  • Private Medical Insurance
  • Annual Performance Bonus – up to 13th Salary
  • Possibility to grow and take the lead of our HR Department in Romania

Customer Service Representative – Romania

Position Title: Customer Service Representative

Location: Romania

Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs

                  

Experience 

  • Minimum 6 months -1 year of demonstrated customer service-oriented experience

Functional Skills 

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.

 

Soft Skills:

  • Must possess excellent oral and written communication skills in German/French/Italian + English
  • Ability to express precisely and with clarity
  • Excellent listening & Probing Skills
  • Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
  • Ability to express empathy and exhibit a desire to help others
  • Provide case handling that is unique and based on each individual customer’s specific needs and schedule
  • Ability to de-escalate difficult customer issues to full resolution
  • Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
  • Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
  • Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
  • Ability to handle high volume of tikets, phone calls, and chats.
  • Being a true team player is a must.

 

Technical Service Representative – Romania

Position Title: Technical Service Representative (Tier 1)

Location: Romania

Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs

                     

Experience

  •  Minimum 6 months -1 year of demonstrated customer service-oriented experience

 

Functional Skills 

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.

 

Soft Skills:

  • Must possess excellent oral and written communication skills in German/French/Italian + English
  • Ability to express precisely and with clarity
  • Excellent listening & Probing Skills
  • Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
  • Ability to express empathy and exhibit a desire to help others
  • Provide case handling that is unique and based on each individual customer’s specific needs and schedule
  • Ability to de-escalate difficult customer issues to full resolution
  • Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
  • Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
  • Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
  • Ability to handle high volume of tickets, phone calls, and chats.
  • Being a true team player is a must.

 

Duties and Responsibilities:

  • Resolve technical problems and answer queries by telephone and web portal.
  • Diagnose, identify, isolate and analyse problems utilising technical knowledge, historical incident records and knowledge base.
  • Record, maintain and update customer support incidents.
  • Escalate more involved problems to the appropriate Tier 2 team.

 

Skills and Attributes:

  • At least 6 months to 1-year experience in Technical Support or a position of similar nature.
  • Technical troubleshooting skills and problem solving.
  • Knowledge of Microsoft Windows Operating System
  • Basic Networking including Firewalls & Proxy servers.
  • Ability and desire to quickly learn products and technologies
  • Time management, decision making, prioritisation and organisation skills.
  • Passion for providing world-class customer service.

 

Advantages:

  • Computer Science education and/or technical certifications
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