USA - Texas - Dallas

Cisco Interactive Voice Response (IVR) Dev and Test Eng

Interactive Voice Response (IVR) for both Dev and Test 

IVR Developer Requirements

  • 3+ years’ experience Cisco Call Studio
  • 5+ years’ experience Java/J2EE
  • IVR/VXML experience
  • Java experience
  • Bachelor’s degree in Computer Science, a related field or equivalent experience
  • Experience with creating and modifying complex CVP Call Studio custom elements
  • Strong verbal and written English communication skills
  • Strong problem-solving and debugging skills
  • Experience in performing rigorous unit test case scenarios
  • Individual needs to be a self-starter and an independent worker

Nice to have:

  • Experience with creating WSDL web service clients
  • Experience with creating RESTful web service clients
  • Experience with JSON
  • Experience with SVN Repositories
  • Experience with VoiceXML
  • Experience in Natural Language (NLU) grammar development and speech optimization

 

IVR Test Requirements

  • 2+ years of software testing experience
  • 2+ years’ experience maintain data logs
  • 1-year experience writing test scripts and test plans
  • Strong verbal and written English communication skills
  • IVR/VXML experience
  • High school diploma or equivalent

Nice to have

  • Experience maintaining test data

RITC Technician – Tier 1

CSS Corp is a new age IT Services and Technical Support Services company that harnesses the power of digital to address customer needs. The company collaborates with leading businesses and enterprises to reimagine customer engagement models, help streamline business operations, and identify new revenue opportunities. Its team of 6,400 technology professionals across 18 global locations are passionate about helping customers differentiate and succeed.

CSS Corp entered the 3rd wave of business transformation and repositioned itself as a “New Age Services” company in 2016. The new positioning was strategically chosen to align our identity closer to our customer ecosystems, to establish a niche for ourselves in the market and to meet the growing digital needs of our customers.

Our vision is to deliver tangible business outcomes through contextual adoption of digital in business process management, technical support operations, IT operations, telecom network moderation and management. Our revitalized approach drives simplicity and convenience. Our business model did not develop out of labor arbitrage but rather from superior customer experience, providing instant gratification and delighting customers.

We are currently looking for RITC Technician for our Dallas, Texas Headquarters.

As a RITC Technician, you will work in the Nokia Remote Integration Test Center (RITC). Responsibilities include working in a 24 X 7 environment in the operations control center; providing support deployment and Integration functions.

Summary/Objective: This position is responsible for monitoring the customer equipment in
a CDMA and LTE based wireless telecommunications network. The Remote Integration Test
Center (RITC) Technician will open tickets in response to alarms and perform basic
troubleshooting procedures before escalating to Tier 2 for problem resolution. This position
requires a basic knowledge of both telecommunications and IP networking. Knowledge of and
experience with CDMA, UMTS and LTE telecommunications interfaces will also be helpful.
The NOC Analysts will work in a demanding Network Operations Center (NOC) environment
and must be confident in their technical and inter-personal skills.
RITC office performs 4G LTE to 5G LTE migrations for a major service provider. The Tier 1
Technicians are responsible for the following:

Remote log-in to the customer sites to perform pre-checks and health checks on 4G
LTE sites in preparation for migrations.
Receive calls from the Field Technicians who are visiting the sites physically to
change hardware, change cabling and load software.

When calls are received, the Tier 1 Tech shuts down the site remotely

The Field Tech performs the physical cut-over and calls back

The tier 1 tech brings the site back up and performs post checks.
During above steps if any alarms or other difficulties are encountered, troubleshoot
and resolve the issue.

Detect and respond to alarms, open tickets, assist with troubleshooting as required

Initiate appropriate corrective action before escalation to Tier 2 for resolution

Troubleshoot network components and support to field engineers as required

Will participate in trouble ticket escalations and fault isolation conference bridges

Coordinate with Customer and confirm site firmware and data loads
Contribute to a daily activity report and support troubleshooting activities as required

Work Environment/Physical Demands:

Work will be performed in a NOC environment; typical graveyard shifts
Standard schedule will include shift work, weekends and holidays; maintenance
window support is also required.
Work will be performed in an Operations Control Center with cold air conditioning and
a moderate background noise environment
Function well in a fast paced work environment to steadily execute basic troubleshooting
tasks
Extensive use of computerized software tools and programs
Prolonged sitting in an office chair
Education/Experience and Competencies:
AA in networks (or similar) or BSCS is desired
CCNA desired; commensurate experience accepted
1 to 2 years’ experience with IP Networks, CDMA, UMTS, WiMAX and LTE is desired
Demonstrate a knowledge of routers, switches and LTE network elements
Excellent communicator with great skills in managing customer expectations
Able to work independently, self-motivated/guided with attention to detail

EEO Statement: CSS Corp. provides equal opportunity in all of our employment practices to
all qualified employees and applicants without regard race, color, religion, sex (including
gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic
information and other characteristics that are protected by applicable law.

Cisco/UCCE Administrator

Cisco/UCCE Administrator

Key Role:
Administer Cisco UCCE including Finesse.  Troubleshoot complex system issues for end user resolution, acting as a Tier II support to independently analyze, solve, and correct issues in real time and provide end-to-end problem resolution. Install, configure, upgrade, and troubleshoot Cisco Call Center Mobile Agents and internal Call Center agents. Support Work at home and Retail phones and call routing.  On call one week every two months.

Basic Qualifications:

  • Experience with configuring and maintaining, voice, and data networks
  • Experience with introducing new hardware or software into a new or existing environment while minimizing disruption and mitigating risks
  • Knowledge of Cisco routers and switches
  • 5+ years’ experience with Cisco UCCE environments
  • Self-motivated to complete tasks on projects on time
  • Some night work for upgrades and maintenance will be needed
  • HS diploma or GED and 18+ years of experience with systems integration or BA or BS degree in CS, Engineering, Mathematics, or IT and 10+ years of experience with systems integration

 

 

PCRF Engineer

Glow Networks, Inc., a CSS Corp., has openings for the position of PCRF Engineer with a Master’s degree in Information Systems or related field and 2 years of experience in performing testing and quality analysis, verifying functional aspects of PCRF software such as RADIUS, SOAP and SNMP, and testing simulated network components and functions.

Duties:

  • Support the PCRF End-user community and support User and permission management
  • Troubleshoot issues on PCRF software and resolve those issues promptly
  • Coordinate with Technical Application Center (TAC) Support for trouble ticket resolution
  • Perform Log collection as part of the troubleshooting activities
  • Create and implement MOPS to administer the PCRF and AAA platforms
  • Participate in emergency support activities as needed
  • Manage 3rd party software and hardware vendor support during the course of the Administration support if needed
  • Implement proactive measures to address customer concerns as appropriate
  • Maintain systems to proper hardware and firmware levels as applicable
  • Analyze technical problems around product installation, configuration, integration, and test PCRF issues

The job may require some travel to unanticipated client locations as needed with expenses paid by the employer.
Work Hours: 40 hrs./week. M-F.
Job Location: Richardson, Texas. Must be authorized to work in the United States.
Mail resumes to Gita Pillai at Glow Networks Inc., 2140 Lake Park Blvd., Suite 113, Richardson, TX 75080.

Cisco ICM Developer (ICM) – Tier 1

Cisco ICM Developer (ICM)

ICM Developer Required Skills:

  • CISCO ICM Script Editor (*Hands on experience)
  • CISCO ICM Infrastructure
  • CISCO UCCE Infrastructure
  • Experience in creating all ICM script editor components that includes data look up elements and dynamic formulas.

Technical Qualifications:

  • Minimum 3 years of experience using the CISCO ICM software.
  • Understand and be able to use ICM Script editor, build and deploy call routing scripts.
  • Understand the CISCO ICM architecture in the infrastructure.
  • Understand the reporting schema for CISCO ICM in the database.

Desired skills:

  • Cisco Unified Contact Center Enterprise Specialist certification.
  • Knowledge in IVR applications using VoiceXML (VXML).
  • Javascript, xml, json and web services experience.
  • Be very familiar with common databases including SQL Server and Postgres.
  • Experience in understanding the reporting structure of ICM.
  • Ability to design, create and implement effective call flows.
  • Ability to analyze, code, test, and debug the application.
  • Ability to support the deployment and have capability to resolve the issues asap.

Senior Optical Engineer

Glow Networks, Inc., a CSS Corp., has openings for the position of Senior Optical Engineer with a Bachelor’s degree in Electrical Engineering and Computer Engineering or related field and 5 years of experience in operational support of an optical transport network system to manage and provision multi-layer, multi-domain, and multi-vendor optical network, and leading and supervising installers of optical network deployments projects.

Duties:

  • Provide technical assistance and service support to our customers as they evolve from early-stage product trials through field implementation and into production
  • Support subsea, long-haul, regional and metro carrier’s domestic and international customers
  • Manage all operational aspects of the customer’s network trial, deployment & post-sales support, which includes fault tracking, managing and resolving identified issues
  • Interface with and manage support partners, develop, implement and manage projects and resolve issues to a Tier 4 level, management, and sales account team
  • Represent the interests of the customers including internal test, development and manufacturing teams and is responsible for the development of new field troubleshooting processes and procedures, contributing to an internal technical knowledge base, assisting in replicating customer issues to achieve problem resolution, assisting in training customers, field service partners and other support personnel
  • Advanced knowledge of CISCO SONET and DWDM Optical products (CISCO 15454 MSPP and MSTP and CISCO NCS2K), management platform (CISCO CTC) is required

Work Hours: 40 hrs./week. M-F.
Job Location: Richardson, Texas. Must be authorized to work in the United States.
Mail resumes to Gita Pillai at Glow Networks Inc., 2140 Lake Park Blvd., Suite 113, Richardson, TX 75080.

Senior Cisco ICM Developer (ICM) – Tier 2

Tier 2 – Senior Cisco ICM Developer (ICM)

  • Position Description: This developer position will participate in the development of an Enterprise Solution for Call Routing applications on the Cisco ICM / UCCE system.
  • The development consists building scripts to support enterprise call routing platform across multiple businesses, unit testing and deployment support.
  • ICM Developer Required Skills:
  • CISCO ICM Script Editor (*Hands on experience)
  • CISCO ICM Infrastructure
  • CISCO UCCE Infrastructure
  • Experience in creating all ICM script editor components that includes data look up elements and dynamic formulas.

Technical Qualifications:

  •  Minimum 6 years of experience using the CISCO ICM software.
  • Understand and be able to use ICM Script editor, build and deploy call routing scripts.
  • Understand the CISCO ICM architecture in the infrastructure.
  • Understand the reporting schema for CISCO ICM in the database.

Desired skills:

  • Cisco Unified Contact Center Enterprise Specialist certification.
  • Knowledge in IVR applications using VoiceXML (VXML).
  • Javascript, xml, json and web services experience.
  • Be very familiar with common databases including SQL Server and Postgres.
  • Experience in understanding the reporting structure of ICM.
  • Ability to design, create and implement effective call flows.
  • Ability to analyze, code, test, and debug the application.
  • Ability to support the deployment and have capability to resolve the issues asap.
  • Ability to manage the other Tier 1 team members for day to day leadership responsibilities

Network Consulting Engineer

Glow Networks, Inc., a CSS Corp., has openings for the position of Network Consulting Engineer with a Bachelor’s degree in Electrical Engineering or related field and 5 years of experience in LTE protocols like GTP-U, GTP-C, NAS, S1-AP, X2-AP, and Diameter, and execution, test documentation, defect logs, defect analysis and RCA documentation.

Duties:

  • Design and deploy multitenant High Availability Geo Redundant Active-Active data centers from the ground up.
  • Third level support for complicated network outages and troubleshooting.
  • Provide advanced debugging, diagnosis and resolution of network system (hardware such as UCS servers, Nexus series switches and Policy Suite software) problems on most challenging complex environments.
  • Testing basic features and functionality of CPS (Cisco Policy Suite) and their releases simulating PCRF (Policy and Charging Rules Function).
  • Testing and Validate new software releases prior to implementation in the production network.
  • Design, test and validate MOPs (Method of Procedures) and implement it, for all equipment, hardware and software upgrades.
  • Integrating Virtual PCRF solution in LAB with UCS hardware to deploy Policy Suite (CPS) software using SOAP and RESTful web service implementation on Red Hat 7.3 and OpenStack version 10 (Newton).
  • Make design and hardware recommendations for future growth. Consulting on best practices for maintenance operation and communication procedures.

Work Hours: 40 hrs./week. M-F.
Job Location: Richardson, Texas. Must be authorized to work in the United States.
Mail resumes to Gita Pillai at Glow Networks Inc., 2140 Lake Park Blvd., Suite 113, Richardson, TX 75080.

Senior Cisco ICM Production Support Lead

Senior Cisco ICM Production Support Lead

  • A Senior Cisco ICM Lead proficient with supporting Cisco ICM core servers with no less than 15+ years’ experience in configuring/implementing Cisco ICM routers/loggers/HDS.
  • Proficient with SQL and has the experience to navigate databases, write T-SQL statements using join criteria and write a stored procedure
  • A senior Cisco ICM Lead with a minimum of 15 years of experience supporting large complex enterprise Cisco ICM/UCCE solutions involving multiple vendors.
  • Ability to pull logs and diagnose complex Cisco ICM/CTI/CTIOS & CVP issues at a Tier III level while under pressure & with little or no support
  • Proficient with ICM scripting
  • Experience working with the Cisco TAC and guiding them towards bug identification and fixes
  • Tech Lead for no less than 4 major ICM upgrades in a complex environment
  • Cisco certified in the following: CCNA Routing and Switching, CCNA Collaboration, CCNP Collaboration & CCENT – Interworking
  • Experience working with SIP messaging to help diagnose troubles
  • Must be a self-starter and independent worker

NOC Technician, Optical, Infinera

Entity: Glow Networks

Classification: Non-exempt

Reports to: Project Manager

Location: Richardson, TX

Working Hours: 24 X 7 Shift work

Salary Range: $16 to $21 per hour, W2; based on interview and experience

Summary/Objectives: CSS Corp is currently seeking Tier 1 Network Operations Center Technicians to support optical network communications, monitoring, support, diagnosis, resolution and coordination with specialized support groups.

Position Responsibilities

As a NOC Technician, you will use several network monitoring tools to ensure the viability of the client’s network, while responding to a variety of hardware and software issues. The Optical NOC Technician is responsible for monitoring and responding to optical network alarms.

Essential Functions:

  • Monitor and respond to optical network alarms
  • Will work in the customer’s Network Operations Center
  • Collect data on network elements and input to regularly scheduled reports
  • Review MOPS for customer equipment maintenance procedures
  • Open bridges during scheduled and unscheduled maintenance activities
  • Open trouble tickets when problems are reported; escalate to Tier 2 for attention and resolution
  • Use effective written and verbal communication in order to resolve complex system problems
  • Ability to multitask and juggle several complex issues.

Additional Functions:

  • Troubleshoot faults on in-service and/or out-of-service network elements
  • Develop a working knowledge of IP networking, routers, switches, etc.
  • Use network monitoring tools such as Solarwinds and alarm browsers to monitor networks.
  • Understanding of essential programming structures and data types.
  • Use MS Office suite, especially Word and Excel, proprietary software for creation of reports.

Physical Demand:

  • This position is open to US citizens, permanent residents and others authorized to live and work in the US.
  • Work in an office environment
  • Shift work required, 24 X 7

Required Education/Experience and Competencies:

  • AA, BA or BS desired
  • Vocational Network Technician Training is desired
  • No certifications required; CCNA or CCENT, A+, Network+, etc., is a bonus
  • One to Five years’ experience in network operations support is required.
  • Two years’ experience with DWDM and/or SONET optical networking equipment is required.
  • Engineering field support of Infinera network elements is strongly desired.
  • Experience with other optical network solutions is acceptable.
  • Superior, verbal and written, English language comm skills are required
  • Follow trouble-shooting procedures to isolate and correct network faults
  • Demonstrate a strong foundational understanding of DWDM, SONET, Optical Mesh Networking
  • Understand the use of single mode and multi-mode fiber, and various connector types
  • Experience working with ISP’s/Carriers, handling dispatches and managing priorities is desired.
  • Self-sufficient, able to troubleshoot optical networking problems
  • Exhibit a “can-do” mentality, as needed to meet customer requirements
  • This job description reflects management’s assignment of essential functions and position responsibilities.
  • Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time
Submit Enquiry
close slider

SUBMIT YOUR ENQUIRY