Permanent

Sr. Network Engineer – L2

Designation: Sr. Network Engineer

Work Location: Chennai

Experience: 3 to 5 Years

 

Experience

  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

Who we are looking for:

  • We are looking for a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
  • Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:  

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
  • Document issues and work with engineering if needed to provide fixes.
  • Provide technical expertise and guidance during testing and deployment of Client systems;
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering;
  • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support related activities
  • Help define and develop support processes and tools as appropriate

What you are great at:

  • Strong experience in routing protocols such as OSPF and BGP.
  • Strong knowledge of networking, understanding of packet flow, and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments.
  • Experience in troubleshooting bandwidth, latency, and loss network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen

L2 TAC Engineers – Sr Network Engineer

           Job Title:           Sr. Network Engineer

           Job Location: Chennai, Ambit

          

Role:  L2 TAC Engineer           

Experience

  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

 

Who we are looking for:

  • We are looking a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
  • Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:  

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
  • Document issues and work with engineering if needed to provide fixes.
  • Provide technical expertise and guidance during testing and deployment of Client systems;
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering;
  • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support related activities
  • Help define and develop support processes and tools as appropriate

What you are great at:

  • Strong experience in routing protocols such as OSPF and BGP.
  • Strong knowledge of networking, understanding of packet flow, and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments.
  • Experience in troubleshooting bandwidth, latency, and loss network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC, and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen

Project Coordinator – Networking

Designation – Project Coordinator

Years of Experience – 2 Years to 7 Years

Work Location – Chennai

Skills – Project coordinator

 

 

Job Description:

  • Analyze site data (completion records, forecasts, schedules, and audits) for project quality trends  example Trends impacting forecasts and schedules, Deviations impacting cost baselines, and Deviations impacting approved methodology (MOPS, DWI, work standards, etc.)
  • Ability to achieve revenue recognition targets. Collaborate with Quality Management by providing site Quality details to drive Quality improvement.
  • Knowledge of RAN Deployment process
  • Monitor site base packages against Customer Purchase Orders.
  • Generate Project Planned Dates based on Customer reports.
  • Maintain Project Forecast Dates, including re-forecasting.
  • Internal Project Management Tool Progress Report and Logistics review and distribution.

Senior Director – Geospatial Services

Title: Senior Director (Account Management) – Geospatial Services

Experience: 6-10 Years

Location: USA

 

Role Summary

We are looking for a passionate Senior Sales Director with a proven track record and experience selling and/or managing clients in Geo Data, Geospatial, GIS, Remote Sensing and LiDAR services to Autonomous Driving, Navigation Products, Services, and Application companies. This individual will have end-to-end responsibility across the entire sales and account management cycle including managing existing clients, prospecting, cold calling, lead qualification, pitching, presenting, providing demos and POCs, preparing proposals /RFPs, and negotiating and closing deals.

 

Job Description:

  • Identify and implement comprehensive business development and sales strategies by leveraging CSS Geospatial service offerings
  • Contribute to and execute Go-to-Market strategy
  • Pipeline management and reporting
  • Meet / Exceed sales revenues, sales profitability and new customer acquisition
  • Provide market feedback to the leadership team and identify opportunities that enhance our business and revenue
  • Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance; researching and recommending new opportunities
  • Use internal Sales Tracking tools diligently to maintain a full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline
  • Define, develop and implement client-specific strategies for increasing mindshare and revenue across the managed group of accounts
  • Identify market trends relevant to increasing opportunities, revenue, and account penetration
  • Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS solutions and services within the assigned group of accounts
  • Establish, build, and maintain key executive and partnering relationships to ensure customer expectations are appropriately set and maintained
  • Execute the complete sales process for existing and new customers from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions

 

Desired Skills:

The ideal candidate will be an experienced Sales and/or Account Management professional with a proven track record of driving net new business and managing account relationships. In addition, the ideal candidate will possess the following skills and experience:

  • 6 to 10 years of proven track record and experience selling Geo-Spatial Services (Navigation, HD Mapping, Labelling Annotation, Land base, Telecom, and utility Domains).
  • Experience in selling solutions for Navigation, Autonomous driving, Urban planning, Logistics and Delivery, Utilities & Telecom companies
  • Understanding of GIS data management technologies, enterprise-level GIS platforms, geospatial applications development, integrated geospatial solutions
  • A self-starter with a passion for New Logo Sales and Relationship led Business Development
  • Negotiate pricing and contracts. Meet and exceed quota standards
  • Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
  • Managed the RFP process for new and existing business services and highly skilled in sales negotiation, delivering presentations.
  • Track record of meeting and/or over-achieving sales revenue targets by being able to match service offerings with customer needs.
  • Experience in implementing best practices sales methodologies and techniques

Vice President – Geospatial Services

Title: Vice President (Sales) – Geospatial Services

Location: USA

Experience: 10-15 Years

 

Role Summary

We are looking for a seasoned VP & Head – Geospatial Services with a strong track record and experience selling in Geo Data, Geospatial / GIS, Remote Sensing and LiDAR services to Autonomous Driving, Navigation Products, Services or Application companies.

This Sales Leadership role will have end-to-end sales cycle and account management responsibility and will be responsible for driving the strategy and execution of CSS’ GIS growth.

 

Job Description

  • Responsible for direct sales, existing client relationships and managing a hybrid sales and account management team.
  • Identify and implement comprehensive business development and sales strategies by leveraging existing Rolodex and mapping to CSS Geospatial service offerings
  • Established network within the Geospatial Industry (Primarily Navigation, Autonomous driving, HD Mapping) focused on decision-makers to develop business focused on Geospatial services within that network
  • Create and execute Go-to-Market strategy for target account list
  • Actively create and manage a strong and qualified pipeline with a high potential for conversion
  • Meet / Exceed sales revenues, sales profitability and new customer acquisition
  • Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue
  • Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance; researching and recommending new opportunities
  • Open doors for CSS into the CXO suite and be able to present the CSS Corp portfolio of offerings
  • Use internal Sales Tracking tools diligently to maintain a full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline
  • Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS solutions and services within the assigned group of accounts
  • Execute the complete sales process from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions

 

Desired Skills:

The ideal candidate will be a seasoned Sales Leader with a proven track record of driving high value net new business and growing existing business by leveraging and creating executive-level relationships. In addition, the ideal candidate will possess the following skills and experience:

  • 10 to 15 years of proven track record and experience selling Geo-Spatial Services (Navigation, HD Mapping, Labelling Annotation, Land base, Telecom and Utilities Domains).
  • Experience in Sales Leadership for Navigation, Autonomous driving, Urban planning, Logistics and Delivery, Utilities & Telecom, companies
  • Strong understanding of market trends and ability to create an end-to-end, multifaceted, go-to-market strategy for the service line.
  • Ability to represent the company in external forums, conferences, analyst/advisor meetings, panels, etc.
  • Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
  • Previous executive-level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
  • Highly skilled and proven track record of sales negotiation and executive leadership relationships
  • Track record of meeting and/or over-achieving sales revenue targets

Lead – Network Security

Job Title: Lead – Network Security

Job Location: Ambit IT Park, Chennai

Years of experience: 5+ years experience

 

Technical skills:

  • Hands-on troubleshooting experience in any Firewall.
  • In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols (DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
  • Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
  • Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump, etc.
  • Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availability (HA) concepts.
  • Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
  • Should have strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
  • Basic understanding of bridging and switching concepts.

Desired Profile: 

  • 5+ years of experience
  • 1-2 years experience managing Enterprise technical support in a TAC environment
  • Ability to manage Client relationship management
  • Team/people management
  • Proven track record in Resource Management (Roistering / Scheduling / Case Management), Metrics Management, Goal setting (KRA)
  • Conduct Reviews

Roles and Responsibilities:

  • Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
  • Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
  • Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
  • Focus on CSAT Targets
  • Manage team’s KRA goals and target achievement.
  • Take ownership of cases political or technical, keeping track & following up on escalated cases.
  • Ensure progress of cases through backlog review.
  • Notify/discuss with the manager on cases that require technical assistance or which need to be managed politically.
  • Identify Knowledge base availability & create/publish new Knowledge Base Articles.
  • Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
  • To train engineers on topics that are identified by the escalation leads.

Network Security Specialist

Job Title: Network Security Specialist

Job Location: Ambit IT Park, Chennai

Years of experience: 5+ years experience

 

Technical skills:

  • Hands-on troubleshooting experience in any Firewall.
  • In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols (DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
  • Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
  • Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump etc.
  • Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availability (HA) concepts.
  • Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
  • Should have strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
  • Basic understanding of bridging and switching concepts.

 

Desired Profile: 

  • 5+ years of experience
  • 1-2 years experience managing Enterprise technical support in a TAC environment
  • Ability to manage Client relationship management

 

Roles and Responsibilities:

  • Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.

Project Manager – Network Security

Role: Project Manager

Experience: 10 years+

Work Location: Ambit IT Park, Chennai

Technology: Network Security

 

What we are looking for: An ideal candidate would have some TAC Networking/ Network Security experience in their career along with experience in operations management.

 

5 Key aspects of the role:

SLA Management

  • Manage performance of the team
  • Deliver on SLA commitments based on the contract
  • Meet and exceed customer satisfaction goals
  • Daily / Weekly / Monthly / Quarterly Reporting of SLA performance
  • Formulate continuous improvement plan

Client Management

  • Weekly / Monthly / Quarterly operations and business review with stakeholders.
  • Set and manage client expectations
  • Identify potential new business opportunities
  • To take complete ownership of the cases and to take feedback on negative surveys
  • To handle deviations and carry out risk analysis

Operations Management

  • Set and review KRA’s for the team, align their goals to the overall objectives of the organization/client
  • Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders
  • Capacity / Resource planning and management
  • Liaison with cross functions across the organization addressing the needs of the team members
  • Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution
  • Business Continuity Planning and Risk management

Skill development

  • Address skill gaps in Product / Process / Technology / Communication
  • Mentor Leads & Engineers
  • Plan Relevant training programs working with respective groups

Project Revenue and cost management:

  • To manage revenue and cost drivers
  • Operate on the planned budget
  • Resource planning (People / IT)

 

What you should be having:

10-12 Years of experience in the IT / ITES sector preferably from enterprise support background with expertise in networking domain and project management

 

Soft skills:

  • Goal-oriented professional with experience in offshore/onsite consulting, customer relationship management and planning.
  • Strong tactical and leadership skills.
  • Good communication, negotiation, and conflict resolution capabilities
  • Enjoy challenging and diverse work assignments in a fast-paced environment.

 

Technical skills:

  • Good Understanding and troubleshooting skills across – TCP/ IP/ UDP, OSI model, Routing, Switching, Ethernet, WAN, IPSec VPN, SSL VPN, Firewalls.

 

Span of Control:

3-4 Team / Tech Leads handling a team size ranging between 20 -30 engineers.

Network Lead – Routing

Job Title: Network Lead – Routing

Job Location: Ambit IT Park, Chennai

Years of experience: 5+ years experience

 

Roles and Responsibilities:

  • Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • Educate & Review their respective team/individuals on their KRA goals & targets.
  • Ensure progress of cases through backlog review.
  • Identify Knowledge base availability & create/publish new Knowledge Base Articles.
  • To train engineers on topics that are identified by the escalation leads.
  • Share Engineer Scorecard within the team and enable individual awareness on their KRA goals.

 

Desired Profile:

  • 5+ years of experience out of which 1-2 years experience in a TAC environment for the Routing program
  • Ability to handle Client relationship & Team management


Technical skills:

  • Hands-on experience in OSPF, BGP, MPLS ,ARP,ARP architecture,DNS, DHCP.
  • In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols(DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
  • Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
  • Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.
  • Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availability (HA) concepts.
  • Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
  • Should have strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.
  • Basic understanding of bridging and switching concepts.
  • Troubleshoot/Diagnose network issues and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • OSI Layers Detailed understanding of each layer’s functions and relevant protocols that operate at each layer.
  • TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism.
  • MAC header structure and use of each field.
  • ARP Detailed understanding of working.
  • Routing Table understanding and understanding on Routing decisions.
  • DHCP Clear understanding on DORA and operations in layer 2 and 3.
  • Thorough understanding of Broadcast and collision domain.
  • Thorough understanding of Unicast, Multicast and Broadcast traffic.
  • Thorough understanding of Subnetting, Vlan, VTP.802.1q, STP.
  • Difference between Routing and Routed protocols.
  • Hands-on Juniper CLI and command modes.
  • Understanding of juniper MX hardware components and their functions.
  • Understanding of data and flow at packet level.
  • Basic understanding on Cos, Qos and Multicast concepts.
  • Well versed on headers TCP, UDP, L2, L3, arp.

Network Engineer – Routing

Role: Network Engineer

Experience: 2-6 years

Work Location: Ambit IT Park, Chennai

Technology: Routing

 

Technical Skills :

  • OSPF
  • BGP
  • MPLS
  • ARP
  • Ping

 

Job Description: 

  • Troubleshoot/Diagnose network issues and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • OSI Layers – Detailed understanding of each layer’s functions and relevant protocols that operate at each layer.
  • TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism.
  • MAC header structure and use of each field.
  • ARP – Detailed understanding of working.
  • Routing Table understanding and understanding of Routing decisions.
  • DHCP – Clear understanding of DORA and operations in layer 2 and 3.
  • Thorough understanding of Broadcast and collision domain.
  • Thorough understanding of Unicast, Multicast and Broadcast traffic.
  • Thorough understanding of Subnetting, Vlan, VTP.802.1q, STP.
  • Difference between Routing and Routed protocols.
  • Hands-on Juniper CLI and command modes.
  • Understanding of juniper MX hardware components and their functions.
  • Understanding of data and flow at packet level.
  • Basic understanding on Cos, Qos and Multicast concepts.
  • Well versed on headers – TCP, UDP, L2, L3, arp.

 

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