Permanent

Project Manager – Routing

Role: Project Manager

Experience: 10 years+

Work Location: Ambit IT Park, Chennai

Technology: Routing

 

What we are looking for: An ideal candidate would have some TAC Networking/ Network Security experience in their career along with experience in operations management.

 

5 Key aspects of the role:

SLA Management

  • Manage performance of the team
  • Deliver on SLA commitments based on the contract
  • Meet and exceed customer satisfaction goals
  • Daily / Weekly / Monthly / Quarterly Reporting of SLA performance
  • Formulate continuous improvement plan

Client Management

  • Weekly / Monthly / Quarterly operations and business review with stakeholders.
  • Set and manage client expectations
  • Identify potential new business opportunities
  • To take complete ownership of the cases and to take feedback on negative surveys
  • To handle deviations and carry out risk analysis

Operations Management

  • Set and review KRA’s for the team, align their goals to the overall objectives of the organization/client
  • Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders
  • Capacity / Resource planning and management
  • Liaison with cross functions across the organization addressing the needs of the team members
  • Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution
  • Business Continuity Planning and Risk management

Skill development

  • Address skill gaps in Product / Process / Technology / Communication
  • Mentor Leads & Engineers
  • Plan Relevant training programs working with respective groups

Project Revenue and cost management:

  • To manage revenue and cost drivers
  • Operate on the planned budget
  • Resource planning (People / IT)

 

What you should be having:

10-12 Years of experience in the IT / ITES sector preferably from enterprise support background with expertise in networking domain and project management

 

Soft skills:

  • Goal-oriented professional with experience in offshore/onsite consulting, customer relationship management, and planning.
  • Strong tactical and leadership skills.
  • Good communication, negotiation, and conflict resolution capabilities
  • Enjoy challenging and diverse work assignments in a fast-paced environment.

 

Technical skills:

  • Good Understanding and troubleshooting skills across – TCP/ IP/ UDP, OSI model, Routing, Switching, Ethernet, WAN, IPSec VPN, SSL VPN, Firewalls.

 

Span of Control:

3-4 Team / Tech Leads handling a team size ranging between 20 -30 engineers.

Senior Network Engineer – Routing

Role: Senior Network Engineer

Experience: 4 years+

Work Location: Ambit IT Park, Chennai

Technology: Routing

 

Technical Skills:

  • OSPF
  • BGP
  • MPLS
  • ARP
  • Ping

 

Job Description:

  • Troubleshoot/Diagnose network issues and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • OSI Layers – Detailed understanding of each layer’s functions and relevant protocols that operate at each layer.
  • TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism.
  • MAC header structure and use of each field.
  • ARP – Detailed understanding of working.
  • Routing Table understanding and understanding of Routing decisions.
  • DHCP – Clear understanding of DORA and operations in layers 2 and 3.
  • Thorough understanding of Broadcast and collision domain.
  • Thorough understanding of Unicast, Multicast, and Broadcast traffic.
  • Thorough understanding of Subnetting, Vlan, VTP.802.1q, STP.
  • Difference between Routing and Routed protocols.
  • Hands-on Juniper CLI and command modes.
  • Understanding of juniper MX hardware components and their functions.
  • Understanding of data and flow at the packet level.
  • Basic understanding of Cos, Qos, and Multicast concepts.
  • Well versed on headers – TCP, UDP, L2, L3, arp.

Senior Director/ AVP – Enterprise Services

Title: Senior Director/ AVP  – Enterprise Services

Reporting: Senior Vice President

Experience: 8 – 10 Years

Location: USA

 

We are looking for a passionate New Business Development with a proven track record and experience selling Technical) Support or related Enterprise Services (Customer Success, Managed Services, Professional Services etc.) to Enterprise Hardware, XaaS (services), or Application companies. This individual will have end-to-end responsibility across the entire sales cycle including prospecting, cold calling, lead qualification, pitching, presenting, providing demos and POCs, preparing proposals /RFPs, and negotiating and closing deals.

 

Job Description

  • Identify and implement comprehensive business development and sales strategies by leveraging CSS service offerings
  • Ability to be consultative through the sales process and work ground up on solutions to close deals.
  • Contribute to and execute Go-to-Market strategy
  • Pipeline management and reporting
  • Meet / Exceed sales revenues, sales profitability and new customer acquisition
  • Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue
  • Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance; researching and recommending new opportunities
  • Present entire portfolio of CSS solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed)
  • Use internal Sales Tracking tools diligently to maintain a full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline
  • Define, develop and implement client-specific strategies for increasing mindshare and revenue across the managed group of accounts
  • Identify market trends relevant to increasing opportunities, revenue, and account penetration
  • Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS solutions and services within the assigned group of accounts
  • Establish, build, and maintain key executive and partnering relationships to ensure customer expectations are appropriately set and maintained
  • Execute the complete sales process from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions

 

Desired Skills:

The ideal candidate will be an experienced Sales Executive with a proven track record of driving net new business and managing executive-level relationships. In addition, the ideal candidate will possess the following skills and experience:

  • 8 to 10 years of proven track record and experience selling Technical Support or Enterprise Services (Customer Success, Managed Services, Professional Services etc.) to Enterprise Product, XaaS (services) or Application companies in selling Technical Assistance Center (TAC) Support for Enterprise Products, Applications and Services.
  • Domain-specific experience in Networking, Wireless, Telecom, Storage, UCaaS, Security, Enterprise Applications is preferred.
  • A self-starter with a passion for New Logo Sales and Business Development.
  • Negotiate pricing and contracts. Meet and exceed quota standards
  • Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
  • Previous senior-level consultative sales experience, specifically working with C and VP level executives to negotiate and close deals.
  • Managed the RFP process for new and existing business services.
  • Highly skilled in sales negotiation, delivering presentations.
  • Track record of meeting and/or over-achieving sales revenue targets by being able to match service offerings with customer needs.
  • Experience in implementing best practices sales methodologies and techniques

Director/Senior Director – Enterprise Technical Support

Title: Director/Senior Director (Account Management) – Enterprise Technical Support

Location: US – Remote

Experience: 10 – 20 Years

Reporting: VP Sales & Account Management

Role Summary & Experience

  • We are looking for a passionate and experienced Director/Senior Director candidate with a proven track record for expanding existing business and acquire new business.
  • Experience in Infrastructure Services sales (Focus Areas – Service Desk/ Help desk/ End-user Computing Services/ Datacenter Services/ Cloud).
  • Experience in identifying and working with Partners/Alliances in the market to deliver a mutually beneficial proposition for clients.
  • Additional experience in Application and Digital Services will be beneficial.
  • This individual will have end-to-end responsibility for account management and stakeholder management for named account(s)

Job Description

  • Manage Existing named client account(s) and relationships Account(s) Pipeline management and reporting.
  • Meet / Exceed Account(s) revenue targets.
  • Manage and work with delivery teams on the fulfillment.
  • Responsible to develop account growth plans and manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals /RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations).
  • Contribute to and execute Go-to-Market strategy for CSS Corp
  • Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS solutions and services within current clients.

Desired Skills:

  • 10-20 years of relevant IT services and sales experience.
  • Proven experience of successful client relationship management and delivering account growth
  • Experience in IT Infra services (ITIL, Service management etc.) will be preferred.
  • Experience in Hi-Tech and Retail, CPG verticals will be preferred

Director – Digital Engineering Services

Title:                     Director – Digital Engineering Services

Location:             NJ/Dallas

Experience:         8 – 10 Years

 

Role Summary:

  • Responsible to grow our Digital & Testing
  • Engage with clients on Digital related opportunities and drive growth in the space
  • This is a high visibility strategic sales role with targets. Needs to work closely with C-level executives in expanding Digital footprint.
  • Will carry a revenue target for Digital growth

 

Duties & Responsibilities: 

  • Provide leadership in the area of Digital for CSS Corp clients
  • Take ownership of the entire Opportunity Management Cycle: Prospect-Evaluate-Propose-Close.
  • Developing strategies and campaigns for penetrating the assigned accounts & supporting cross-selling
  • Work by leveraging top-notch client management, pre-sales and practice team
  • Identify opportunities to pursue, develop compelling value propositions, conduct presentations, estimation efforts and proposals and negotiations
  • Develop go-to-market solutions and be responsible for driving revenues from these initiatives.
  • Work closely with the Solutions leads to build customized solutions pitches for the target account assist in account plan development, guidance in estimations and sizing
  • The job entails an extensive amount of travel. 

 

Preferred Qualifications:

  • 8+ years’ experience with strong sales/relationship management/account management experience
  • Strong Experience in selling Digital Services
  • Significant business development and project management experience required.
  • Experiences managing deals cutting across service lines application development management, application testing, digital technologies.
  • Track record of interacting and building relationships with C-level client contacts.
  • Global Delivery Model experience desirable
  • Hands-on experience with proposal creation and leading proposal presentations.
  • Strong leadership, interpersonal, communication and presentation skills
  • Experience working with product players such as AWS, Azure, Hybrid systems and other key players in highly desirable

 

Your Benefits:

 

We pay an excellent deal of attention to the health and welfare of its associates. We provide a portfolio of benefits that cater to the well-being and medical emergencies of our associates. We also offer ample insurance coverage for our associates and their dependents, in addition to other statutory benefits such as retirement and pension plans.

You are eligible for Health, dental, vision, and life insurance; 2 weeks paid time off; 9 paid holidays; 401k.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Associate Vice President – Customer Service & Technical Support Services

Title:                Associate Vice President – Customer Service & Technical Support Services (B2C)

Experience: 10 – 15 Years

Reporting:    Vice President Sales

 

We are looking for a talented and motivated individual to join our successful team. This is a high visibility strategic sales role working closely with C-level executives in expanding business footprint.

 

Role Summary

We are looking for a passionate Account Director with a proven track record and experience selling Customer Service & Technical Support Services (B2C).  This individual will have responsibility for several client accounts and will be expected to farm these accounts including which will involve pitching, presenting, providing demos and POCs, preparing proposals /RFPs, and negotiating and closing deals.

 

Job Description

  • Identify and implement comprehensive business development and account strategies by leveraging CSS service offerings
  • Contribute to and execute Go-to-Market strategy
  • Pipeline management and reporting
  • Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance, researching and recommending new opportunities
  • Present entire portfolio of CSS solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed)
  • Define, develop and implement client-specific strategies for increasing mindshare and revenue across the managed group of accounts
  • Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS solutions and services within the assigned group of accounts

 

Vertical: Primarily focused on Hi-Tech, Telecom, Media, Gaming, XaaS, Retail & e-Commerce domains and also Unicorn Companies

 

Key Services to Sell – Customer Experience Management Services (BPO, Tech Support, Customer Service, Sales, Account Management, Premium Support, etc.) & Good to have – New Age Digital Services (Content Management, Moderation, Social, Automation, RPA, Chat, etc.)

 

Desired Skills:

The ideal candidate will be an experienced Account Management/Sales Executive professional with a proven track record of driving net new business and managing executive-level relationships. In addition, the ideal candidate will possess the following skills and experience:

  • 10-15 years of proven track record and experience managing accounts and selling Customer Service & Technical Support Services (B2C).
  • A self-starter with a passion for Business Development.
  • Negotiate pricing and contracts. Meet and exceed quota standards

 

Your Benefits:

We pay an excellent deal of attention to the health and welfare of its associates. We provide a portfolio of benefits that cater to the well-being and medical emergencies of our associates. We also offer ample insurance coverage for our associates and their dependents, in addition to other statutory benefits such as retirement and pension plans.

You are eligible for Health, dental, vision, and life insurance; 2 weeks paid time off; 9 paid holidays; 401k.

Are you ready to start your rewarding career today? What are you waiting for?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

Sr. Network Engineer – L2

Designation: Sr. Network Engineer

Work Location: Chennai

Experience: 3 to 5 Years

 

Experience

  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

Who we are looking for:

  • We are looking for a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
  • Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:  

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
  • Document issues and work with engineering if needed to provide fixes.
  • Provide technical expertise and guidance during testing and deployment of Client systems;
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering;
  • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support related activities
  • Help define and develop support processes and tools as appropriate

What you are great at:

  • Strong experience in routing protocols such as OSPF and BGP.
  • Strong knowledge of networking, understanding of packet flow, and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments.
  • Experience in troubleshooting bandwidth, latency, and loss network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen

Networking Engineers

Designation: Engineer – Networking

Location: Bangalore

Experience: 2-7 Years

 

Skills Requirements

  • Understanding of WAN technologies, bandwidth, latency, and how bandwidth and latency restrictions affect application performance.
  • Experience reading and understanding packet captures like Wireshark, TCP dumps.
  • Good networking skills with an understanding of packet flow through routers/switches, TCP session establishment.
  • Experience with general routing/switching protocols, policy-based routing, spanning‐tree, VLANs, and VLAN trunk.
  • Experience/Additional knowledge with any of the following: NAT, SSL, HTTP, CIFS, MAPI, Firewall would be preferable.
  • Basic Linux knowledge to grep, cat, move, etc…

 

Work Responsibilities

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide accurate and prompt updates to customers.
  • Manage technical escalations and participate in conference calls.
  • Participate in cross-regional/functional swarming support model
  • Document knowledge in the form of knowledge base articles.

 

L2 TAC Engineers – Sr Network Engineer

           Job Title:           Sr. Network Engineer

           Job Location: Chennai, Ambit

          

Role:  L2 TAC Engineer           

Experience

  • 5 years’ work experience
  • 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company

 

Who we are looking for:

  • We are looking a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
  • Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.

What you will do:  

  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
  • Document issues and work with engineering if needed to provide fixes.
  • Provide technical expertise and guidance during testing and deployment of Client systems;
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering;
  • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
  • Participate in new product development, customer training, and other support related activities
  • Help define and develop support processes and tools as appropriate

What you are great at:

  • Strong experience in routing protocols such as OSPF and BGP.
  • Strong knowledge of networking, understanding of packet flow, and TCP session establishment
  • Experience in configuring and troubleshooting VRRP and VRF deployments.
  • Experience in troubleshooting bandwidth, latency, and loss network performance issues
  • Basic understanding of Linux (Redhat / CentOS)
  • Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
  • Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC, and Firewalls
  • Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen

Network Security Opportunities

Role 1: Network Security – L2 (Multiple Openings)

Role 2: Network Security – Lead Role

 

Technical Skills:

  • Hands-on troubleshooting experience in any Firewall.
  • In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP-related L3 protocols (DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
  • Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
  • Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump etc.
  • Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering, and High Availability (HA) concepts.
  • Good Practical experience in understating and troubleshooting Network Security and related technologies, Firewalls, access, and perimeter control, vulnerability management, and intrusion detection.
  • Should have strong knowledge on various attacks like SYN flood, Replay attacks etc, and the mitigation techniques.
  • Basic understanding of bridging and switching concepts.

Desired Profile: 

  • 2 – 7 years of experience
  • 1-2 years experience managing Enterprise technical support in a TAC environment
  • Ability to manage Client relationship management
  • Team/people management
  • Proven track record in Resource Management (Roistering / Scheduling / Case Management), Metrics Management, Goal setting (KRA)
  • Conduct Reviews

Roles and Responsibilities:

  • Troubleshoot/Diagnose network issues escalated from the L1/L2 engineers and driving satisfactory resolution of the issues.
  • Ensure consistent customer satisfaction.
  • Interact with international customers.
  • Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
  • Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
  • Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
  • Focus on CSAT Targets
  • Manage team’s KRA goals and target achievement.
  • Take ownership of cases political or technical, keeping track & following up on escalated cases.
  • Ensure progress of cases through backlog review.
  • Notify/discuss with the manager on cases that require technical assistance or which need to be managed politically.
  • Identify Knowledge base availability & create/publish new Knowledge Base Articles.
  • Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
  • To train engineers on topics that are identified by the escalation leads.
Submit Enquiry
close slider

SUBMIT YOUR ENQUIRY