Senior Engineer (Network Security)

Location: Bangalore/Chandigarh

Job Description

  • Engage with customers on escalated support issues or critical customer situations
  • Provide expert systems design, recommendations, and configurations
  • Perform in-depth diagnostics and troubleshooting using networking tools
  • Assist customers with testing or troubleshooting of networking or cloud service issues
  • Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
  • Maintain ticket database, logging issues and customer interactions
  • Become a cloud services expert through self-study, company training, and a desire to excel and become an expert
  • Limited travel – typically only for company training or meetings
  • Hours – Business hours support, possible shift work, possible on-call work
  • Other duties or projects, as assigned

Desired Skills

  • Strong verbal and written communication skills (English)
  • Bachelor of Science in Computer Science/Engineering or equivalently advanced industry certifications.
  • Minimum 3 years’ experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Working knowledge of networking and security products and enterprise network infrastructure.

Technical Skillset

  • Networking Experience – VPN technologies such as IPSec and VPN clients
  • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD etc
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS
  • Basic experience with operating systems such as Linux, Unix, and Free BSD
  • Network troubleshooting experience – Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as TCP, dump, Wireshark
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS
  • Working knowledge of Apache and IIS Web Server administration
  • Scripting knowledge (SHELL, Python, Perl) – not required, a plus

PCRF Engineer/Python Programming

Job Description:

You’ll be required to perform the duties of Senior Network Consulting Engineer which include but not limited to below:


  • Engage with customers to create innovative solutions
  • Work closely across AS team to plan, design and implement solution in service provider and enterprise environment
  • Service delivery and customization
  • Provides consultation to solve NMS product and network problems independently
  • Acts as a point of contact for the problem resolution
  • Engage with customers to create innovative solutions
  • Mentor junior engineers
  • Understanding and utilization of Cisco Best practices and internal processes
  • Setting up the lab setups to simulate the customer problems and provide the solution to the customer
  • Provides product training and create intellectual property material.


Skill Sets Required:

  • Technical expert in more than one area with a wide understanding of GSM/LTE, VoLTE, VoWiFI, IPME
  • Knowledge of Cisco Policy Suite PCRF, Cisco UCS preferred.
  • CCNA or CCNP or CCIE in DC preferred
  • Experience with Virtualization (Vmware / Openstack)
  • Advanced Unix / Linux Skills (Sysad desired, shell scripting, bash and other common scripting language).
  • Troubleshooting Skills.
  • Out of the box thinking.
  • Team Player

Java Developer

Designation : Java Developer

Exp : 2- 6 years

Good to Have skills :

  • 2-6 years of overall development experience
  • Experience in Java mandate
  • J2EE (Spring, Hibernate)
  • Web Services (SOAP and RESTAPI)
  • Mandatory any one of the skill : Angularjs/Reactjs
  • Database
  • Data Structures and Algorithms
  • Has significant experience in developing applications from scratch

Full Stack Developer

Must have: [Experience 7-10 years or above]

  • Java developer at least 8 to 10 years
  • Experience with Spring 4+
  • Experience with Spring Boot
  • Experience with Rest APIs
  • Experience with SOAP APIs
  • Angular JS 4+
  • Experience with Junit tests and TDD
  • Experience with Java 1.8
  • RabbitMQ or experience with a similar queuing system (JMS / Kafka)
  • No SQL Database experience (Mongo or a similar one)
  • Micro Service Architecture
  • Maven
  • AWS (basic knowledge of EC2 / S3)
  • Experience with Scrum or Agile methodology
  • Must have an excellent professional attitude
  • Must be a Go-Getter
  • Team player
  • Proactive and MUST be able to take a lead on technical stuff
  • Good verbal and written communication


Nice to have:

  • Jhipster [If a candidate doesn’t have exposure, s/he MUST be able to pick it up really quickly.]
  • Basic knowledge of Jenkins / CICD pipeline  [Expectation 6/10]
  • GIT / GIT Flow [Expectation 6/10]
  • Experience with RabbitMQ [Expectation 6/10]
  • Experience with Spring cloud Stack [Expectation 5/10]
  • Docker – basic knowledge [Expectation 6/10]
  • Splunk [Expectation 5/10]

Specialist – Training (Networking Trainer)

Designation: Specialist – Training (Networking Trainer)

Work Location: CSS Corp, Chennai

Salary: On par with the Industry


Roles & Responsibilities: Train our Engineers (employees) to resolve the high-end, complex technical and support challenges in the most professional way for our Enterprise customers

  • Deliver training related to Routing & Switching/  Firewall & Security/ Wireless technologies
  • Develop Content using ID Principles (Instructor Guide, Student Guide, Lab Manuals, Presentation & Knowledge Measure)
  • Develop & Maintain Knowledgebase through floor observation and by simulating problems & adding it to the existing training content
  • Effectively manage the classroom environment in a positive and professional manner
  • Create curriculum and hands-on learning by utilizing adult learning theories and sound instructional design methodologies.


We are looking for candidates with

  • Good communication, presentation and interpersonal skills
  • Zeal for Technology
  • Passion for training & Continuous Learning
  • Qualification: M.E/M.Tech
  • Experience: Minimum 3+ years in teaching/ training
  • Relevant Industry Certification in Networking Domain – CCNA/ CCNP/ CCIE or equivalent


Candidates shortlisted will go through an incubation program for 9 months on Enterprise Networking Technologies – which will comprise of 6 months of training, followed by 3 months as an Engineer in Technical Assistance Centre (TAC).  On successful completion, they will be positioned as Technology Trainer or Product trainer

Network Engineer L2

Designation : Network Engineer L2

Key responsibilities:

  • Monitor and manage various network devices and services for the enterprise and global Datacenters
  • Install, run and maintain various network devices and solutions across  Cisco, Arista and Juniper network devices
  • Installation and configuration of network optimization tools such as load balancers ( F5  and Citrix NetScalers) and WAN optimizers and packet shapers.
  • Advanced troubleshooting/debugging skills of various networking devices including going to application level of details.
  • Exposure to setting up and managing VPCs, ELBs, Subnets and other network related resources services of public clouds like AWS etc.

Skills Required:

  • Must have have worked in mid-large size Data Center environments, connected across the globe.
  • Understanding/setup of linux  based tools for network monitoring and management
  • Proficiency – working with Cisco, Arista and Force10 Devices.
  • Experience in working on Firewalls/UTM – ASA, Palo Alto, Juniper SRX.
  • Should have worked on Leaf and Spine Architecture.
  • Ability to setup and manage UNIX /Linux network management tools
  • Understanding of L2/L3 network and VPN is a must. (Routing and Switching)
  • Understanding of international carrier’s topology and cabling systems to an extent that he/she can suggest right peering solutions in various regions
  • An in-depth knowledge of SNMP, Netflow and syslog, parser tools.
  • Knowledge on Network audit and security is a plus.
  • Routing and Switching Protocols.
  • Experience with scripting and automation is preferred (e.g. Python/Shell)
  • Configuring and maintenance of LBs such as Citrix Netscaler and F5.
  • Strong Knowledge of Linux Operating systems.
  • Have knowledge of TCP/IP protocols, flags and be able to troubleshoot connectivity issues using Wireshark/Tcpdump/snoop.
  • Traffic shaping Protocols along with MPLS – LDP/RSVP-TE
  • Knowledge of configuration management & orchestration tool (Ansible, Cisco NSO)
  • Familiar with Application Program Interface (API)

Alfresco Architect

Must-Have: (Candidate must be >=7/10 years of experience)

  • Must have real-time hands-on development experience in Alfresco
  • Must have very good understanding on Alfresco architecture
  • Must have very good understanding of Alfresco limitations
  • Must have used Alfresco best practices while designing and implementing the solution/architecture
  • Extensive experience in customizing and extending Alfresco
    • In-depth experience in leveraging Alfresco content services, Alfresco process services and Alfresco governance services for enterprise application development
    • Integration with other complex applications
    • Content and metadata modelling
  • Extensive experience in working under a challenging Enterprise Project environment
  • Experience in building applications with using Alfresco REST API, CMIS API and Javascript API
  • Extensive experience in various programming models, design principles and architectural components
    • Able to design and implement highly scalable and robust solutions based on customer’s need
  • Excellent understanding on architecture of Alfresco Activiti
  • Extensive experience in configuring (various ways) the Activiti application, extend it or plug in custom logic
  • Extensive experience in modeling business process through Activiti UI
  • Building, deploying and running complex business processes
  • Extensive experience in working with “Activiti Share Connector”
  • Experience in setting up Alfresco authentication and Security
  • Java, Spring Activiti, Spring Cloud, Spring Security, Mongo DB, Maven, Jenkins, Docker, Git, AD, AWS, Angular
  • Good experience in Agile project environment (Agile methodology)
  • Exposure to development in cloud. Preferably AWS.
  • Exposure to micro-services development using Docker, AWS ECS, AWS EKS & Kubernetes
  • Must be a team player and have the experience to work in collaboration
  • Must understand customer’s expectation
  • Must have excellent verbal and written communication
  • Must be willing to work in a challenging/demanding  work environment
  • Must have the ability to lead and guide the team at the technical front


Nice to have

  • Alfresco certification is a plus
  • Good understanding of SharePoint
  • Experience with other Enterprise Content Management systems


Mobility Lead

Designation – Mobility Lead

Location – Bangalore

Experience – 5 to 12 years

Job Description:

Provide Planning, Designing, Implementation, Operation and Optimization assistance to Advanced Services Customers around any of Cisco’s Mobility solutions – Packet Core and/or Policy(PCRF)
Participate in design/implementation and migration, or problem resolution projects involving Mobility solutions
Provide technical support for customers during software and hardware upgrades
Good business judgment, a comfortable, open communication style, and a willingness and ability to work with teams. Ability to quickly establish credibility with the customer as well as work collaboratively and with technical professionals

Highly focused on results, with a willingness and perseverance to make things happen through effective decision making abilities

Skills needed:

5-9 years’ experience with Mobility related technology
Strong knowledge in IP routing and switching is required
Knowledge of any one of the primary focus areas
3G/4G mobile packet core (LTE, UMTS/CDMA) Applications such as Policy, IMS & VoLTE

Desired Skills:

Additional Cisco Certification in Wireless/Mobility domain (CWNA, CWNP, CCNA/CCNP – Wireless)
Knowledge in Radio technologies such as Small Cell & SON
Virtualization experience
Exposure to scripting – Python

Japanese L1 Agent

Job Title – Japanese L1 Agent

Location – Philippines


  • Must be at least 18 years’ old Completed at least 2 years of college, a 2-year vocational course or a 4-year degree course
  • Willing to work in BGC Taguig City
  • Willing to work night or morning shifts and during weekends and holidays

Work Experience:

  • At least 6 months of professional customer support experience

Essential Skills:

  • Japanese native speakers or bilinguals with JLPT N1 or equivalent
  • Fluent in Japanese (verbal and written)
  • Understanding of Japanese honorific speech and customer support culture
  • Ability to communicate complex concepts clearly, accurately, and professionally in Japanese
  • Exceptional customer support skills
  • Phone and email experience (email experience preferred)
  • Self-motivated
  • Excellent interpersonal skills
  • Basic computer knowledge
  • Aptitude for learning, understanding and conveying services to members


  • Effectively communicate with customers to understand their needs and demands in Japanese language
  • Answer customer support tickets and calls in a professional manner
  • Research required information using available resources
  • Accurately manage and resolve customer issues
  • Route calls to appropriate resource
  • Case/Ticket documentation
  • Adhere to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Facets Developer

The customer is looking for 2 different service levels/skill levels.

Architect Level 1 Support

  1. Collaborate with Business Analysts, Business Teams, Application Owners and other Architects to support project delivery in accordance with Horizon SDLC.
  2. Collect, and document and present current state Business Processes using Horizon’s Business Process Mgt tool (IBM
  3. Must have significant demonstrable experience with documentation of Business Processes
  4. Research, collect and document Applications, Integrations/Interfaces, Data Sources, Data Objects associated with Business Processes in Horizon’s EA tool thru collaboration with project teams.
  5. Create Data Flow Diagrams inclusive of systems/applications, integrations and Data
  6. Must have significant demonstrable experience with discovery and documentation of Systems, Data Models and Data Flows
  7. Create Current State documentation per Horizon Standards to support Project SDLC


Architect Level 2 Support (Deeper Business Domain Knowledge and EA Best Practices)

  1. Collaborate with Business Analysts, Business Teams, Application Owners and other Architects to support project delivery in accordance with Horizon SDLC
  2. Leverage their deep Healthcare knowledge & expertise in Applications, Integrations, and data to recommend solution options for evaluation in accordance with Horizon EA standards.
  3. Must have significant demonstrable experience with documentation of Business Processes
  4. Must have experience leading teams or Architects and Business Analysts to discover and document system and applications
  5. Collaborate with Project teams to develop and present Solution Options & Change Management Plans
  6. Ensure Solutions are documented in Horizon EA repository
  7. TOGAF Certification


General Architecture skills / Knowledge

  • Adept at collaboration with Business Teams/Functions Owners as well as Business Analysts to understand needs and document requirements
  • Meeting Participation
  • Business Process Modeling & Business Capability Alignment
  • Existing Architecture discovery and documentation (Applications, Interfaces, Integrations, data sources/models, etc.)
  • Creation and evaluation of Solution Options to solve business teams
  • Collaboration within the Enterprise Architecture team to understand and ensure solution comply with standards
  • Collaboration with Development Teams
  • Experience in the application of The Open Group Architecture Framework (TOGAF)


Technology Specifics (skills/knowledge) – Facets and other technologies

  • Deep knowledge and understanding of the Cognizant / Facets System (Data/Data Model / Processing / Web Services/ API)
  • Experience integrating Facets with 3rd Party systems and processes to achieve operational solutions
  • Automation of the Facets System to achieve operational efficiencies.
  • Facets SW Suite

o   Core

o   Workflow

o   Customer Service

o   Communication System

o   Data Model

o   HIPAA Gateway

o   OpenAccess Services / API

  • Relational Database (SQLSERVER)
  • Messaging / Que Technology (Kafka)
  • McKesson Claim x10
  • EDI Standards for healthcare (x12)
  • Healthcare Data Models

o   Relational Database Technology (expertise with SQL across various DB technologies)

  • Web / Mobile Technologies (HTML, javascript, Web Services (SOAP), API (REST/JSON)


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