Title: Senior Director/ AVP  – Enterprise Services

Reporting: Senior Vice President

Experience: 8 – 10 Years

Location: USA

We are looking for a passionate New Business Development with a proven track record and experience selling Technical) Support or related Enterprise Services (Customer Success, Managed Services, Professional Services etc.) to Enterprise Hardware, XaaS (services), or Application companies. This individual will have end-to-end responsibility across the entire sales cycle including prospecting, cold calling, lead qualification, pitching, presenting, providing demos and POCs, preparing proposals /RFPs, and negotiating and closing deals.

Job Description

• Identify and implement comprehensive business development and sales strategies by leveraging CSS service offerings
• Ability to be consultative through the sales process and work ground up on solutions to close deals.
• Contribute to and execute Go-to-Market strategy
• Pipeline management and reporting
• Meet / Exceed sales revenues, sales profitability and new customer acquisition
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue
• Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance; researching and recommending new opportunities
• Present entire portfolio of CSS solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed)
• Use internal Sales Tracking tools diligently to maintain a full record of all sales activity and generate reports for stakeholders providing visibility to the sales pipeline
• Define, develop and implement client-specific strategies for increasing mindshare and revenue across the managed group of accounts
• Identify market trends relevant to increasing opportunities, revenue, and account penetration
• Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS solutions and services within the assigned group of accounts
• Establish, build, and maintain key executive and partnering relationships to ensure customer expectations are appropriately set and maintained
• Execute the complete sales process from deal capture through close, demonstrating successful client analysis, qualification and presentation, and proposal of solutions

Desired Skills:

The ideal candidate will be an experienced Sales Executive with a proven track record of driving net new business and managing executive-level relationships. In addition, the ideal candidate will possess the following skills and experience:

• 8 to 10 years of proven track record and experience selling Technical Support or Enterprise Services (Customer Success, Managed Services, Professional Services etc.) to Enterprise Product, XaaS (services) or Application companies in selling Technical Assistance Center (TAC) Support for Enterprise Products, Applications and Services.
• Domain-specific experience in Networking, Wireless, Telecom, Storage, UCaaS, Security, Enterprise Applications is preferred.
• A self-starter with a passion for New Logo Sales and Business Development.
• Negotiate pricing and contracts. Meet and exceed quota standards
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous senior-level consultative sales experience, specifically working with C and VP level executives to negotiate and close deals.
• Managed the RFP process for new and existing business services.
• Highly skilled in sales negotiation, delivering presentations.
• Track record of meeting and/or over-achieving sales revenue targets by being able to match service offerings with customer needs.
• Experience in implementing best practices sales methodologies and techniques

Title: Director/Senior Director (Account Management) – Enterprise Technical Support

Location: US – Remote

Experience: 10 – 20 Years

Reporting: VP Sales & Account Management

Role Summary & Experience

• We are looking for a passionate and experienced Director/Senior Director candidate with a proven track record for expanding existing business and acquire new business.
• Experience in Infrastructure Services sales (Focus Areas – Service Desk/ Help desk/ End-user Computing Services/ Datacenter Services/ Cloud).
• Experience in identifying and working with Partners/Alliances in the market to deliver a mutually beneficial proposition for clients.
• Additional experience in Application and Digital Services will be beneficial.
• This individual will have end-to-end responsibility for account management and stakeholder management for named account(s)

Job Description

• Manage Existing named client account(s) and relationships Account(s) Pipeline management and reporting.
• Meet / Exceed Account(s) revenue targets.
• Manage and work with delivery teams on the fulfillment.
• Responsible to develop account growth plans and manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals /RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations).
• Contribute to and execute Go-to-Market strategy for CSS Corp
• Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS solutions and services within current clients.

Desired Skills:

• 10-20 years of relevant IT services and sales experience.
• Proven experience of successful client relationship management and delivering account growth
• Experience in IT Infra services (ITIL, Service management etc.) will be preferred.
• Experience in Hi-Tech and Retail, CPG verticals will be preferred

Title:                     Director – Digital Engineering Services

Location:             NJ/Dallas

Experience:         8 – 10 Years

Role Summary:

• Responsible to grow our Digital & Testing
• Engage with clients on Digital related opportunities and drive growth in the space
• This is a high visibility strategic sales role with targets. Needs to work closely with C-level executives in expanding Digital footprint.
• Will carry a revenue target for Digital growth

Duties & Responsibilities: 

• Provide leadership in the area of Digital for CSS Corp clients
• Take ownership of the entire Opportunity Management Cycle: Prospect-Evaluate-Propose-Close.
• Developing strategies and campaigns for penetrating the assigned accounts & supporting cross-selling
• Work by leveraging top-notch client management, pre-sales and practice team
• Identify opportunities to pursue, develop compelling value propositions, conduct presentations, estimation efforts and proposals and negotiations
• Develop go-to-market solutions and be responsible for driving revenues from these initiatives.
• Work closely with the Solutions leads to build customized solutions pitches for the target account assist in account plan development, guidance in estimations and sizing
• The job entails an extensive amount of travel. 

Preferred Qualifications:

• 8+ years’ experience with strong sales/relationship management/account management experience
• Strong Experience in selling Digital Services
• Significant business development and project management experience required.
• Experiences managing deals cutting across service lines application development management, application testing, digital technologies.
• Track record of interacting and building relationships with C-level client contacts.
• Global Delivery Model experience desirable
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication and presentation skills
• Experience working with product players such as AWS, Azure, Hybrid systems and other key players in highly desirable

Your Benefits:

We pay an excellent deal of attention to the health and welfare of its associates. We provide a portfolio of benefits that cater to the well-being and medical emergencies of our associates. We also offer ample insurance coverage for our associates and their dependents, in addition to other statutory benefits such as retirement and pension plans.

You are eligible for Health, dental, vision, and life insurance; 2 weeks paid time off; 9 paid holidays; 401k.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Title:                Associate Vice President – Customer Service & Technical Support Services (B2C)

Experience: 10 – 15 Years

Reporting:    Vice President Sales

We are looking for a talented and motivated individual to join our successful team. This is a high visibility strategic sales role working closely with C-level executives in expanding business footprint.

Role Summary

We are looking for a passionate Account Director with a proven track record and experience selling Customer Service & Technical Support Services (B2C).  This individual will have responsibility for several client accounts and will be expected to farm these accounts including which will involve pitching, presenting, providing demos and POCs, preparing proposals /RFPs, and negotiating and closing deals.

Job Description

• Identify and implement comprehensive business development and account strategies by leveraging CSS service offerings
• Contribute to and execute Go-to-Market strategy
• Pipeline management and reporting
• Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance, researching and recommending new opportunities
• Present entire portfolio of CSS solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed)
• Define, develop and implement client-specific strategies for increasing mindshare and revenue across the managed group of accounts
• Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS solutions and services within the assigned group of accounts

Vertical: Primarily focused on Hi-Tech, Telecom, Media, Gaming, XaaS, Retail & e-Commerce domains and also Unicorn Companies

Key Services to Sell – Customer Experience Management Services (BPO, Tech Support, Customer Service, Sales, Account Management, Premium Support, etc.) & Good to have – New Age Digital Services (Content Management, Moderation, Social, Automation, RPA, Chat, etc.)

Desired Skills:

The ideal candidate will be an experienced Account Management/Sales Executive professional with a proven track record of driving net new business and managing executive-level relationships. In addition, the ideal candidate will possess the following skills and experience:

• 10-15 years of proven track record and experience managing accounts and selling Customer Service & Technical Support Services (B2C).
• A self-starter with a passion for Business Development.
• Negotiate pricing and contracts. Meet and exceed quota standards

Your Benefits:

We pay an excellent deal of attention to the health and welfare of its associates. We provide a portfolio of benefits that cater to the well-being and medical emergencies of our associates. We also offer ample insurance coverage for our associates and their dependents, in addition to other statutory benefits such as retirement and pension plans.

You are eligible for Health, dental, vision, and life insurance; 2 weeks paid time off; 9 paid holidays; 401k.

Are you ready to start your rewarding career today? What are you waiting for?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.