Skillset requirement (Job Description) : • Overall Experience around 5+ years in customer service, professional service or consulting environments • Strong interpersonal and organizational skills • Experience working with telecommunications service providers • Excellent US written and verbal communication • Knowledge of Central Office and OSP Cabinet installs and retrofits, Project Management Suite and Microsoft […]
CSR Job Description: Manila • Provide Customer service support through Voice and/or Email • Research required information using available resources • Manage and resolve customer issues. • Provide customers with product and service information • Route calls to appropriate resource • Case/Ticket documentation • Adhering to standard operating procedures required by the process and organization […]
Technical Support Representatives: Manila Responsibilities Act as the first point of contact for consumer inquiries via phone, CRM, and Live Chat. Handles all customer inquiries in the best interest of the consumer Ensure all efforts are expended to meet/exceed customer product delivery expectations. Develop/source the necessary tools such as remote desktops […]
Designation : Network Engineer L2 Key responsibilities: Monitor and manage various network devices and services for the enterprise and global Datacenters Install, run and maintain various network devices and solutions across Cisco, Arista and Juniper network devices Installation and configuration of network optimization tools such as load balancers ( F5 and Citrix NetScalers) and WAN […]
Location: Bangalore/Chandigarh Job Description Engage with customers on escalated support issues or critical customer situations Provide expert systems design, recommendations, and configurations Perform in-depth diagnostics and troubleshooting using networking tools Assist customers with testing or troubleshooting of networking or cloud service issues Reproduce customer issues to verify problems and document steps to replicate for Support, […]
Designation: Specialist – Training (Networking Trainer) Work Location: CSS Corp, Chennai Salary: On par with the Industry Roles & Responsibilities: Train our Engineers (employees) to resolve the high-end, complex technical and support challenges in the most professional way for our Enterprise customers Deliver training related to Routing & Switching/ Firewall & Security/ Wireless technologies […]