Associate / Sr Associate – Soft Skills Analysts

Promotion Not Required
India - Bangalore, India - Chennai, India - Hyderabad
Posted 4 weeks ago

Designation: Associate / Sr. Associate – Soft Skills Analysts
No of Openings:   10
Work Location:   Chennai, Bangalore & Hyderabad
Experience: 1 – 4 Years in Soft Skills Quality

 

Core Skill Set & Eligibility Criteria:

  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality / transactional monitoring experience
  • Experience in Coaching / Training Delivery
  • Objection handling skills. Good understanding of how the support industry works
  • Should have a minimum experience of 1 – 4 years in Soft Skills Quality
  • Strong analytical and problem-solving skills
  • Graduation in any respect
  • Should be open to work in night shifts

We are on the lookout for:

  • Someone who is excellent in spoken and written English
  • A person with communication skills to help your customers to better understand the issues and provide solutions
  • Someone who can help peers to communicate better in English.

 

Job Features

Job CategorySupport Functions (Sales, Marketing, HR, Finance, IT & Procurement etc)
Job Level1 - 5 Years
Experience1 - 4

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