Corp Quality – Manager (BPO)

India - Bangalore, India - Chennai
Posted 1 month ago

Role: Corp  Quality – Manager (BPO)
Job Location: Chennai / Bangalore
Experience: 8-10 yrs experience in handling Process Quality in Tech Support / Contact Centre Operations



  • Knowledge of Quality Assurance and Quality Control Concepts and Standards
  • Good Understanding of SDLC, BPO / Tech Support / Contact Centre Operations(COPC), Service Management Lifecycle and Six Sigma
  • Expertise in Process Definition aligned to ISO  9001, ITIL
  • Good Analytical skills
  • Good Communication and interpersonal skills
  • Ability to handle Activities independently
  • Ability to work with Staffs At all levels
  • Conversant with Office Tools/Basic computing skills and Excel


Job Description :

  • Process Definition as per Organizational Requirements
  • Identify and Suggest Process Improvements based on Industry Standards and Trends
  • Support Continuous Improvement initiatives
  • Conduct Process Reviews and Quality Audits
  • Report on Projects Process Compliance, Deviations, process gaps
  • Work with Cross functional team on need basis
  • Ability to understand contractual agreement and Impact on Process requirements



  1. Minimum of 8-10 yrs in handling Process Quality in Tech Support / Contact Centre Operations
  2. Experienced in Process Definition for Application Maintenance, Infra Business, Service Desk

Job Features

Job CategoryQuality Assurance & Testing
Job Level5 - 10 Years
Experience8 - 10

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