Customer Service Representative

Permanent
Philippines - Bonifacio Global City
Posted 6 months ago

Job Description:

  • Provide outstanding support to customers with billing, membership and service questions
  • Manage and maintain customer relationships and retain customers through excellent customer care
  • Understand the customer’s needs through effective listening and probing skills.
  • Assist customers in a polite, courteous, and professional manner
  • Work efficiently with high regard for quality
  • Ensure that all customer concerns are followed through to completion in accordance with vision and goal of the program
  • Match customer needs to client services and adhere to processes, work standards, targets, and objectives
  • Focus on the delivery of Key Performance Indicators
  • Ensure that all calls are answered within designated time scales
  • Meet/exceed Customer Satisfaction Score, Average Handle Time, Service Level and other goals set by the client

Qualification:

  • Must be at least 18 years’ old
  • Completed at least 2 years of college, a 2-year vocational course or a 4-year degree course
  • Willing to work in Taguig City
  • Willing to work night or morning shifts and during weekends and holidays

Work Experience:

  • At least 6 months of professional voice customer support experience
  • With email or chat experience highly preferred
  • With retention, inbound/outbound upselling or sales experience

Essential Skills:

  • Exceptional customer support skills
  • Previous phone, email or chat experience (phone and email experience preferred)
  • Excellent verbal and written communication skills
  • Fast and accurate typing
  • Self-motivated
  • Excellent inter-personal skills
  • Basic computer knowledge
  • Aptitude for learning, understanding and conveying services to members
  • Sound knowledge of telephone etiquette

Job Features

Job CategoryCustomer Support
Job LevelFresher / Entry Level
Experience6 months
Number of OpeningsMultiple

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