Customer Service Representative – Mauritius
Mauritius
Posted 2 months ago
Position Title: Customer Service Representative
Number of Openings: 50+ positions
Location: Ebene Cyber City, Mauritius
Working Hours: EST (candidates would need to work in shifts)
Experience: Minimum 6 months -1 year of demonstrated customer service-oriented experience
Roles and Responsibilities:
- High level Integrity, understand & abide by our business practices
- Willingness to learn (LOB specific product/service, policies & processes), execute and improve
- Ability to effectively navigate through desktop tools, applications and websites
- Basic Knowledge on MS Office
- Excellent problem-solving skills with proficiency in identifying issues by performing Root cause analysis
- Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
- Ability to utilize various documentary and personnel resources to craft case-specific action plans
- Ability to work with a sense of urgency
- Ability to spot and report areas for continuous process improvement
- You must be able to work assigned shifts during the centre’s hours of operation: EST time zone
Required skills:
- High School Diploma as a minimum
- Previous customer service experience desired
- Excellent communication skills, including verbal with proper grammar
- Customer service oriented
- Good computer skills
- Good multi-tasking skills
- Basic experience handling customers over different communication channels
Job Features
Job Category | Customer Support |
Experience | 0 - 1 |