Position Title: Customer Service Representative
Number of Openings: 100+ positions
Location: Ebene Cyber City, Mauritius
Working Hours: EST (candidates would need to work in shifts)
Experience: 0 – 6 months of demonstrated customer service-oriented experience (Freshers also welcome)

Roles and Responsibilities:

• High level Integrity, understand & abide by our business practices
• Willingness to learn (LOB specific product/service, policies & processes), execute and improve
• Ability to effectively navigate through desktop tools, applications and websites
• Basic Knowledge on MS Office
• Excellent problem-solving skills with proficiency in identifying issues by performing Root cause analysis
• Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
• Ability to utilize various documentary and personnel resources to craft case-specific action plans
• Ability to work with a sense of urgency
• Ability to spot and report areas for continuous process improvement
• You must be able to work assigned shifts during the centre’s hours of operation: EST time zone

Required Skills:

• High School Diploma as a minimum
• Excellent written and verbal communication skills – French & English
• Previous customer service experience desired
• Excellent communication skills, including verbal with proper grammar
• Customer service oriented
• Good computer skills
• Good multi-tasking skills
• Basic experience handling customers over different communication channels