Customer Service Representative

Permanent
Philippines - Bonifacio Global City
Posted 6 months ago

Customer Service Representative
Location: Bonifacio Technology Center, BGC

Key Responsibilities
• Provide outstanding support to customers with billing, membership and service questions
• Manage and maintain customer relationships and retain customers through excellent customer care
• Understand the customer’s needs through effective listening and probing skills.
• Assist customers in a polite, courteous, and professional manner
• Work efficiently with high regard for quality
• Ensure that all customer concerns are followed through to completion in accordance with vision and goal of the program
• Match customer needs to client services and adhere to processes, work standards, targets, and objectives
• Focus on the delivery of Key Performance Indicators
• Ensure that all calls are answered within designated time scales
• Meet/exceed Customer Satisfaction Score, Average Handle Time, and Service Level goals set by the client

Skill Requirements
• At least 6 months of professional customer support experience
• Exceptional customer support skills
• Previous email, voice or chat experience
• Excellent command over spoken & written English
• Excellent typing skills
• Proficient in computers
• Self-motivated
• Interdependent

Qualifications and Experience:
• Must be at least 18 years old
• Completed at least 2 years of college, a 2 year vocational course, or a 4 year degree course.
• Willing to work in Taguig City
• Willing to work night or morning shifts and during weekends and holidays

Job Features

Job CategoryTech Support
Job LevelMid Level

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