Job title: Customer Support Executive
Work Location: BGC, Taguig
Experience: 6 months of call center experience as customer service representative
Education Qualification: High School Graduate

Roles and Responsibilities:

• Take inbound customer calls or chat/email to provide product & technical support for end users through active listening, effective troubleshooting and problem solving through established methods and procedures, standards and guidelines as outlined by the client.
• Proactively keeps up to date on new product updates & processes.
• Identifies the need to escalate specific issues and follow where necessary.
• Transfers calls to other departments where appropriate.
• Presents detailed information and responds to questions from the client and customers in a professional and courteous manner.
• Works with support team in providing feedback and suggestions back to clients.
• Review performance and work on improving and meeting client goals

Required Skills & Desired Skills:

• Must be parent and grandparents (preferably female)
• Can provide natural empathy that only someone who has direct experience.
• Proven ability to communicate through oral and written forms in English.
• Strong problem-solving skills.
• Reasoning ability; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer literacy (knowledge of PC architecture. Win 3. 1, Windows Operating Systems and Internet applications).
• Detail oriented with organizational skills and ability to multi-task.
• Strong command of the English language with strong conversational skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products in English.
• Ability to remain calm under stressful situations and understand customer’s emotions & deliver premium support.

OTHER

• Work in an office environment
• Ability to work well with others at varying organizational levels
• Flexible to work varied shifts within a 24×7 environment, including weekend and holiday work schedules
• Call experience is preferred.