Customer Support Executive

Posted 2 weeks ago

Job title: Customer Support Executive
Work Location: BGC, Taguig
Experience: 6 months of call center experience as customer service representative
Education Qualification: High School Graduate


Roles and Responsibilities:

  • Take inbound customer calls or chat/email to provide product & technical support for end users through active listening, effective troubleshooting and problem solving through established methods and procedures, standards and guidelines as outlined by the client.
  • Proactively keeps up to date on new product updates & processes.
  • Identifies the need to escalate specific issues and follow where necessary.
  • Transfers calls to other departments where appropriate.
  • Presents detailed information and responds to questions from the client and customers in a professional and courteous manner.
  • Works with support team in providing feedback and suggestions back to clients.
  • Review performance and work on improving and meeting client goals


Required Skills & Desired Skills:

  • Must be parent and grandparents (preferably female)
  • Can provide natural empathy that only someone who has direct experience.
  • Proven ability to communicate through oral and written forms in English.
  • Strong problem-solving skills.
  • Reasoning ability; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Computer literacy (knowledge of PC architecture. Win 3. 1, Windows Operating Systems and Internet applications).
  • Detail oriented with organizational skills and ability to multi-task.
  • Strong command of the English language with strong conversational skills.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products in English.
  • Ability to remain calm under stressful situations and understand customer’s emotions & deliver premium support.



  • Work in an office environment
  • Ability to work well with others at varying organizational levels
  • Flexible to work varied shifts within a 24×7 environment, including weekend and holiday work schedules
  • Call experience is preferred.


Job Features

Job CategoryCustomer Support
Job LevelFresher / Entry Level
Experience0 - 5

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