Customer Support Representative – Costa Rica

Costa Rica
Posted 2 days ago

Designation: Customer Support Representative
Location: Ultra Park 1, Heredia Costa Rica
Experience: 6+ months experience as a customer service representative
Number of Positions: 200+

 

Roles and Responsibilities:

  • 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy.
  • Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
  • Documents details of customer interaction into system.
  • 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
  • 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
  • 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
  • 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
  • 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.

 

Required:

  • High School Diploma
  • 6+ months experience as a customer service representative
  • Excellent Fluency in English (Written and spoken)
  • Active listening
  • Attention to detail
  • Empathy
  • Critical thinking
  • Speed to solution

Job Features

Job CategoryCustomer Support
Job LevelFresher / Entry Level
Experience0 - 5

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