Customer Support Representative – French

Poland
Posted 6 days ago

Designation: Customer Support Representative – French
Location: Wroclaw, Poland
Experience: 6 months demonstrated customer service-oriented experience

 

General Duties

  • Be the first point of contact for Customers regarding orders and inquiries
  • Proactively assist fans to ensure a positive fan experience, through inbound and outbound contacts
  • Field calls, emails, and chat message request from customers who have questions, comments, or complaints about our products and services
  • Provide first contact resolution with a great experience
  • Assist customers in placing orders/returning orders
  • Provide information to customers regarding order status and product inquiries

 

Education and Experience:

  • High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
  • Experienced in call center environment (Preferred)

 

Requirements:

  • 6 months in Customer Service
  • Fluent in French and English
  • Strong written and verbal communication skills
  • Possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
  • Love for sports
  • Ability to convey a positive and professional image to customers and employees
  • Experience effectively de-escalating customer concerns and handling objections
  • Ability to maintain composure in high-pressure situations
  • Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies, and procedures

Job Features

Job CategoryAccount Management and Sales
Job Level10 - 15 Years
Experience0 - 6 M

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