Enterprise Tech Support Engineer – Telecom

India - Bangalore, India - Chennai, India - Hyderabad
Posted 1 week ago

Job title:  Enterprise Tech Support Engineer – Telecom
Eligibility: Any graduate can apply
Experience: 1-6 years working in telecom domain as tech support
Location: Chennai / Bengaluru / Hyderabad
Number of Openings: 100+

 

Technical Skills Required:

  • Good Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC.
  • Understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, DNS, Ping/Traceroute, DHCP, telnet, Routing.
  • Understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC.
  • Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
  • Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
  • Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management

 

Job Responsibilities

  • Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
  • Timely handoff (escalation) of cases that require technical assistance to NOC etc.
  • Manage backlog efficiently, with a focus on customer satisfaction and first call resolution.
  • Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise.

Job Features

Job CategoryTelecom & Network Services
Job Level1 - 5 Years
Experience1 - 5

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