Enterprise Technical Support (Freshers)

Permanent
India - Chennai
Posted 3 weeks ago
  • Job Location    : Chennai
  • Role                    : Enterprise Technical Support should have Good communication skills
  • Batch                  : 2020 Pass out
  • Degree               : Bachelor of Engineering (EEE, ECE, IT)
  • Marks                : Should have scored 70% in previous semesters
  • Shift                   :  Should be flexible to work in Night shifts

Technical skills

Networking  : Routing, switching, DNS, DHCP

Job Description:

  • Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product, Codes and Configuration issues
  • Ensure consistent customer satisfaction
  • Document all communication with customers in the CRM
  • Interface with international customers
  • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Job Features

Job CategoryTech Support
Job LevelFresher / Entry Level
ExperienceFresher

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