Head of Corporate Planning and Operations

India - Bangalore, India - Chennai, India - Hyderabad
Posted 3 weeks ago

Job Designation: Head of Corporate Planning and Operations
Location: Bangalore / Chennai / Hyderabad
Job Level: VP/SVP
Experience: 3 – 5 Years in Corporate Planning and Operations


Job Responsibilities:

  • Define the overall 3-year corporate plan/strategy; aspirations using customer/market intelligence and inputs from internal stakeholders; refresh strategy (annual)
  • Develop growth and margin improvement strategy; funding plan to meet strategic aspirations
  • Develop and monitor annual operating plan (Revenue, GC, EBITDA) – bottom-up build (account -> verticals -> overall)
  • Define and drive performance metrics – reporting of the performance against KPIs
  • Establish framework for repeatable excellence, covering all units/functions. For each, define best practices to be followed, planning templates, goal-setting, governance mechanism, training & development.
  • Interface with Vertical, Practice, Sales, Delivery and Functions Heads to support the execution plan
  • Drive strict governance cadence across – (1) Annual operating plan (2) Sales Excellence (Revenue, account planning); Delivery & Operational Excellence (GC, utilization, fulfilment)


Mandatory Criteria:

  • Exposure to the BPO industry or business line is added advantage
  • Excellent understanding of operations, P&L management/simulations
  • Ability to collaborate and get all stakeholders to work together
  • drive the governance to enhance operational excellence and behaviours

Job Features

Job CategorySupport Functions (Sales, Marketing, HR, Finance, IT)
Job Level1 - 5 Years
Experience0 - 5

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