Job title: Install Coordinator
Work Location: BGC, Taguig (Hybrid)
Qualification: High School Diploma or GED equivalent
No of openings: 6

Roles and Responsibilities:

• Responsible for verifying accuracy and completeness of all new Customer orders, entering orders into OSS systems with a high degree of accuracy, providing technical support to Customers and Vendors, verifying service needs and managing in flight order changes
• Obtain CSRs from multiple LECs/CLECs to perform detained audits of current services
• Host meetings and conference calls to explain audit results to partners/customers and weekly status calls through the onboarding process
• Ensure high quality and accurate service by assisting and resolving a wide variety of customer requests and inquiries
• Project manage multiple Enterprise accounts through on-boarding simultaneously
• Provide daily reporting of project status to Clients/Partners
• Proactively monitor PSRs to ensure timely processing and notifications
• Assist other analysts by sharing information and experience to achieve maximum professional growth and development
• Build external and internal relationships through exceptional problem solving, ownership and follow through
• Acts as liaison between Sales, Customer, Vendors and Partners and works closely with Circuit Delivery, Provisioning, Service Activations Technicians and Field Service Technicians to ensure a smooth installation and activation experience
• Responsible for managing orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations
• Initiate and manage escalations through Operations leadership and other internal client departments
• Address post activation issues related to the installation
• Adhere to the client’s Core Values and Competencies
• Perform other duties as assigned

Required Skills:

• Working knowledge and basic understanding of POTS, Cloud Voice and Data, VPN and MPLS knowledge a plus
• Be able to meet inflexible deadlines, perform non-predictive tasks and handle customer conflict to a successful resolution
• Problem solving skills, resourceful and effective decision making