Install Coordinator

Philippines
Posted 1 month ago

Job title: Install Coordinator

Work Location: BGC, Taguig (Hybrid)

Qualification: High School Diploma or GED equivalent

No of openings: 6

 

Roles and Responsibilities:

  • Responsible for verifying accuracy and completeness of all new Customer orders, entering orders into OSS systems with a high degree of accuracy, providing technical support to Customers and Vendors, verifying service needs and managing in flight order changes
  • Obtain CSRs from multiple LECs/CLECs to perform detained audits of current services
  • Host meetings and conference calls to explain audit results to partners/customers and weekly status calls through the onboarding process
  • Ensure high quality and accurate service by assisting and resolving a wide variety of customer requests and inquiries
  • Project manage multiple Enterprise accounts through on-boarding simultaneously
  • Provide daily reporting of project status to Clients/Partners
  • Proactively monitor PSRs to ensure timely processing and notifications
  • Assist other analysts by sharing information and experience to achieve maximum professional growth and development
  • Build external and internal relationships through exceptional problem solving, ownership and follow through
  • Acts as liaison between Sales, Customer, Vendors and Partners and works closely with Circuit Delivery, Provisioning, Service Activations Technicians and Field Service Technicians to ensure a smooth installation and activation experience
  • Responsible for managing orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations
  • Initiate and manage escalations through Operations leadership and other internal client departments
  • Address post activation issues related to the installation
  • Adhere to the client’s Core Values and Competencies
  • Perform other duties as assigned

 

Required Skills:

  • Working knowledge and basic understanding of POTS, Cloud Voice and Data, VPN and MPLS knowledge a plus
  • Be able to meet inflexible deadlines, perform non-predictive tasks and handle customer conflict to a successful resolution
  • Problem solving skills, resourceful and effective decision making

Job Features

Job CategoryTelecom & Network Services
Job Level1 - 5 Years
Experience0 - 5

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