Japanese L1 Agent

Philippines - Bonifacio Global City
Posted 8 months ago

Job Title – Japanese L1 Agent

Location – Philippines


  • Must be at least 18 years’ old Completed at least 2 years of college, a 2-year vocational course or a 4-year degree course
  • Willing to work in BGC Taguig City
  • Willing to work night or morning shifts and during weekends and holidays

Work Experience:

  • At least 6 months of professional customer support experience

Essential Skills:

  • Japanese native speakers or bilinguals with JLPT N1 or equivalent
  • Fluent in Japanese (verbal and written)
  • Understanding of Japanese honorific speech and customer support culture
  • Ability to communicate complex concepts clearly, accurately, and professionally in Japanese
  • Exceptional customer support skills
  • Phone and email experience (email experience preferred)
  • Self-motivated
  • Excellent interpersonal skills
  • Basic computer knowledge
  • Aptitude for learning, understanding and conveying services to members


  • Effectively communicate with customers to understand their needs and demands in Japanese language
  • Answer customer support tickets and calls in a professional manner
  • Research required information using available resources
  • Accurately manage and resolve customer issues
  • Route calls to appropriate resource
  • Case/Ticket documentation
  • Adhere to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Job Features

Job CategoryCustomer Support
Job LevelFresher / Entry Level
Experience0 - 5

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