L1 Technical Support Engineer – German

Posted 4 weeks ago

Designation: L1 Technical Support Engineer – German
Location: Wroclaw, Poland
Experience: 0 – 6 months of  demonstrated customer service-oriented experience


About this Role

  • This position is responsible for responding to the needs of customers by providing technical support to resolve is with on the product and services.


Education and Experience:

  • High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
  • Experienced in call center environment (Preferred)


Minimum Requirement:

  • Strong customer service orientation with a focus on quality/soft skills
  • Excellent communication skills, both written and verbal in supported language(s)
  • Familiarity and experience with computer operation, with emphasis on the Mac OS and Windows environment
  • Ability to multitask in multiple applications
  • Ability to perform professionally in a high stress environment
  • Ability to be self-motivated and work under minimal supervision
  • Be detail-oriented, organized, dependable, and a team player
  • Able to accept constructive feedback (coachable)
  • A continuous improvement focused on professional development
  • Strong problem-solving abilities.
  • Ability to type 30 wpm
  • Experience with Microsoft Office tools (Excel, Word, PowerPoint)


Preferred Requirements:

  • Prior experience in providing technical support for computer hardware and/or software
  • Prior experience in a contact center environment
  • Windows, Linux and/or Unix experience
  • Good technical skills in HDD/SSD storage, computers, and knowledge in RAID

Job Features

Job CategoryAccount Management and Sales
Job Level10 - 15 Years
Experience0 - 6 M

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