Designation: L1 Technical Support Engineer – German
Location: Wroclaw, Poland
Experience: 0 – 6 months of  demonstrated customer service-oriented experience

About this Role

• This position is responsible for responding to the needs of customers by providing technical support to resolve is with on the product and services.

Education and Experience:

• High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
• Experienced in call center environment (Preferred)

Minimum Requirement:

• Strong customer service orientation with a focus on quality/soft skills
• Excellent communication skills, both written and verbal in supported language(s)
• Familiarity and experience with computer operation, with emphasis on the Mac OS and Windows environment
• Ability to multitask in multiple applications
• Ability to perform professionally in a high stress environment
• Ability to be self-motivated and work under minimal supervision
• Be detail-oriented, organized, dependable, and a team player
• Able to accept constructive feedback (coachable)
• A continuous improvement focused on professional development
• Strong problem-solving abilities.
• Ability to type 30 wpm
• Experience with Microsoft Office tools (Excel, Word, PowerPoint)

Preferred Requirements:

• Prior experience in providing technical support for computer hardware and/or software
• Prior experience in a contact center environment
• Windows, Linux and/or Unix experience
• Good technical skills in HDD/SSD storage, computers, and knowledge in RAID