L2 Support Engineer with French and English
Poland
Posted 2 weeks ago
Title: L2 Support Engineer
Location: Poland
Experience: 3 years of solid experience in application support/integration
Your role:
- To provide technical expertise in product issues
- To provide support to direct customers via phone (outbound calls)
- To complete technical documentation
- To test, organize and report the progress of ongoing issues on a regular basis
- To summarize customer comments on product features
Your profile:
- At least 3 years of solid experience on application support/integration
- Working Knowledge of IT Hardware and Software
- Hands on experience in networking
- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
- Experience on Client-Server Architecture ( 2-Tier / 3 Tier Architecture)
- Website troubleshooting and coding experience: IIS, Azure Web Apps, Apache, Tomcat, WordPress, etc.
- Hands-on experience on SQL
- Complex problem solving
- Fluent French and English is a must
Trainable:
- Exposure to Cloud Platform (AWS / Azure / GCP)
- Programming / Scripting languages
Additional / Preferred
- Working knowledge of ASA firewalls
- Experience with systems and network security
- Experience managing/operating systems on AWS
- Understanding of the AWS tenets – architecting for the cloud
- Hands-on experience with the AWS CLI and SDKs/API tools
- Experience in any Programming / Scripting languages (like PHP, Python, Power shelling Scripting)
- Understanding of network technologies as they relate to AWS
- Proficiency in SQL Server Management Studio, SQL Server administration, including database set up and optimization
- Hands-on experience with table spaces, indexes, partitions, and query performance tuning
- Knowledge to mapping multiple data sources from various data formats and normalizing the data into SQL repositories
- Very good knowledge and understanding of using data and configuration files on Web-Based
application environment
Job Features
Job Category | Customer Support |
Job Level | 1 - 5 Years |
Experience | 3 - 5 |