L2 Support Engineer with French and English

Posted 5 months ago

Title: L2 Support Engineer
Location: Poland
Experience: 3 years of solid experience in application support/integration


Your role:

  • To provide technical expertise in product issues
  • To provide support to direct customers via phone (outbound calls)
  • To complete technical documentation
  • To test, organize and report the progress of ongoing issues on a regular basis
  • To summarize customer comments on product features

Your profile:

  • At least 3 years of solid experience on application support/integration
  • Working Knowledge of IT Hardware and Software
  • Hands on experience in networking
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  • Experience on Client-Server Architecture ( 2-Tier / 3 Tier Architecture)
  • Website troubleshooting and coding experience: IIS, Azure Web Apps, Apache, Tomcat, WordPress, etc.
  • Hands-on experience on SQL
  • Complex problem solving
  • Fluent French and English is a must


  • Exposure to Cloud Platform (AWS / Azure / GCP)
  • Programming / Scripting languages

Additional / Preferred

  • Working knowledge of ASA firewalls
  • Experience with systems and network security
  • Experience managing/operating systems on AWS
  • Understanding of the AWS tenets – architecting for the cloud
  • Hands-on experience with the AWS CLI and SDKs/API tools
  • Experience in any Programming / Scripting languages (like PHP, Python, Power shelling Scripting)
  • Understanding of network technologies as they relate to AWS
  • Proficiency in SQL Server Management Studio, SQL Server administration, including database set up and optimization
  • Hands-on experience with table spaces, indexes, partitions, and query performance tuning
  • Knowledge to mapping multiple data sources from various data formats and normalizing the data into SQL repositories
  • Very good knowledge and understanding of using data and configuration files on Web-Based
    application environment

Job Features

Job CategoryCustomer Support
Job Level1 - 5 Years
Experience3 - 5

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