Title: L2 Support Engineer
Location: Poland
Experience: 3 years of solid experience in application support/integration

Your role:

• To provide technical expertise in product issues
• To provide support to direct customers via phone (outbound calls)
• To complete technical documentation
• To test, organize and report the progress of ongoing issues on a regular basis
• To summarize customer comments on product features

Your profile:

• At least 3 years of solid experience on application support/integration
• Working Knowledge of IT Hardware and Software
• Hands on experience in networking
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience on Client-Server Architecture ( 2-Tier / 3 Tier Architecture)
• Website troubleshooting and coding experience: IIS, Azure Web Apps, Apache, Tomcat, WordPress, etc.
• Hands-on experience on SQL
• Complex problem solving
• Fluent French and English is a must

Trainable:

• Exposure to Cloud Platform (AWS / Azure / GCP)
• Programming / Scripting languages

Additional / Preferred

• Working knowledge of ASA firewalls
• Experience with systems and network security
• Experience managing/operating systems on AWS
• Understanding of the AWS tenets – architecting for the cloud
• Hands-on experience with the AWS CLI and SDKs/API tools
• Experience in any Programming / Scripting languages (like PHP, Python, Power shelling Scripting)
• Understanding of network technologies as they relate to AWS
• Proficiency in SQL Server Management Studio, SQL Server administration, including database set up and optimization
• Hands-on experience with table spaces, indexes, partitions, and query performance tuning
• Knowledge to mapping multiple data sources from various data formats and normalizing the data into SQL repositories
• Very good knowledge and understanding of using data and configuration files on Web-Based
  application environment