L3 Switching on Wireless LAN Technology

India - Chennai
Posted 2 months ago

Job Summary:

This position is a Switching L3 role who will also be trained on the Wireless LAN Technology as well.


Individual Contributor Role

  • Work with a highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
  • Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
  • Take ownership for problem resolution, problem reproduction and escalation.
  • Be a fast learner and keep pace with newer technologies
  • Participate in cross-functional tasks such as new product development projects, create Knowledge Base and Whitepapers.
  • Help improve processes and tools.
  • Work Engineering, and Advance Services teams on critical customer escalations.
  • Available to work in shifts and cover weekend rotations.



Requires B.E. in Electronics/Engineering or Computer Science ( or equivalent) with a minimum of 9-10 years experience in the Networking Industry.


Following candidates having any of the following experience will be preferred and minimum experience criteria may not apply –

Experience: 8+ years experience in Troubleshooting Datacentre networks, Enterprise core networks.

Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)

Preferred Certifications – JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalents.



Primary Skills

  • Excellent Customer handling and communication (verbal and written) skills
  • Excellent problem-solving skills.
  • In depth knowledge of IP Packet flow

To be proficient in any  of the following technologies

  • Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP)
  • Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis, VXLAN)
  • Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)

Understanding/Exposure/Expertise in one or more areas will add weightage

  • MPLS, MPLS-TE, Segment Routing
  • Multicast technologies PIM, NG-MVPN
  • Datacenter Fabric and IP CLOS networks
  • SDN/NFV/OpenStack/SD-WAN

Prefer to have Knowledge in one or more networking Operating Systems: –

JunOS, Cisco(IoS,IOS-XR), Palo Alto, Arista, Huawei and others.

Job Features

Job CategoryNetwork Services
Job LevelMid Level
Experience8 - 10

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