Manager – Talent Acquisition

United States
Posted 1 week ago

Position: Manager – Talent Acquisition
Location: United States (Remote)
Experience: 10+ years of experience in full life cycle IT recruitment


Summary: Manager – Talent Acquisition will play a pivotal role in contributing to the overall success of the Talent Acquisition team and shall be responsible for attracting talent, providing effective thought leadership, set benchmarks, analyze data/metrics, prioritizing/plan to meet business objectives. Working in a collaborative and engaging environment, will be responsible for managing a team across multiple locations in US and working closely with business leaders to influence and deliver high-quality hires and great candidate experience through all aspects of recruitment.


Primary Responsibilities:

  • Strategic partner who constantly innovates Talent Acquisition solutions that cater to the ever-increasing dynamic needs of the business
  • Partner with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners, and IT) to determine future talent needs, drive sourcing strategies, and to effectively manage the onboarding process
  • Develop a talent sourcing strategy and network of contacts to leverage relationships and networks in the contact center industry to identify and attract top talent to key business areas
  • Ensure Recruitment teams are provided with the necessary tools, support, and guidance to effectively develop and execute their recruiting plans and strategies
  • Build, engage and manage a team of high-performing sourcing and recruiting teams capable of meeting all staffing needs in an extremely fast-paced and ambiguous environment without compromising the quality
  • Drive optimal performance across all hiring channels and have a control over key parameters like Closure rate, Turn Around Time (TAT), Cost Per Hire (CPH), and new hire retention program (0-90 days)
  • Initiate, negotiate, and manage working relationships with vendors and external business partners to facilitate the generation of high-quality candidates, screening services and talent acquisition
  • Develop, implement, and monitor the candidate sourcing and evaluation processes, Identify, and recommend TA tools/systems to increase the efficiency of TA function
  • Deliver regular reporting and analyses for Senior Management on key recruiting metrics
  • Periodically coach and mentor the TA team for the growing needs of the business
  • Responsible for overall performance and motivating team to exceed department goals and objectives
  • Travel as and when required
  • Perform other related duties as assigned


Qualifications/ Skills:

  • 10+ years of experience in full life cycle IT recruitment, working in a complex, fast pace, corporate environment
  • 6 + years of experience in a managing Digital and testing requirements and also hands-on experience in managing team and vendor partners
  • Bachelor’s Degree or equivalent experience
  • Must have a proven track record in recruitment systems, market research capabilities, staff development, and performance management
  • Ability to drive change in thought and action focused on continuous improvement
  • Consultative recruiting approach with the ability to influence, high emotional intelligence
  • A successful track record of developing and executing talent strategies that solve complex business needs
  • Ability to work in ambiguity and constantly changing environments to meet the dynamic needs of the business
  • Sufficient in-depth of knowledge in employment law is strongly preferred
  • Ability to influence across a matrix of business functions
  • Ability to express innovative thoughts/ideas about recruiting and overall employee experience
  • Experience in delivering reports and TA dashboards to inform business leaders on the progress of key recruitment initiatives and hiring metrics.

EEO Statement: CSS Corp. provides equal opportunity in all our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.

Job Features

Job CategoryCSS OnDemand
Job Level10 - 15 Years
Experience10 - 15

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