Key Responsibilities

• Should have a minimum of 5 – 7 years of experience in Microsoft Office 365, Microsoft Teams, OneDrive, Sharepoint Online, Endpoint & Intune administration and related technologies
• Identify and implement the most optimal 365 solution, policies and process
• Provide customer-facing product engineering support for Office365.
• Provide real-time client support for faster resolution of 365 cases.
• As a knowledge champion, be the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
• Manage Office 365 and monitor Office 365 service health.
• Evaluate Office 365 capabilities and make recommendations for leveraging new features as part of the overall roadmap definitions.
• Keep up with industry knowledge of Microsoft Office 365, concepts, and best practices.
• Microsoft Teams, OneDrive, Sharepoint Online, Endpoint & Intune administration.
• Assist with the migration of data into Office 365 if necessary.
• Maintain a highly secure Office 365 system through proper configuration.
• Work closely with Information Security to establish & evolve Office 365 access monitoring policies and guidelines.
• Troubleshoot Office 365 issues including connectivity and mobility.
• Office 365 user administration, including the removal of user accounts, management of service requests, file sharing and permissions, group policies, etc.
• On-going analysis of current Office 365 security features.
• Serve as a knowledge expert on Office 365 applications, advising on best practices of use and third party integrations.
• Assist in the architecture of and administration of security policies encompassing all Office 365 and Azure services.
• Define, build & document Office 365 administrative procedures where required
• Identify automations, process or workflow improvements & work with the Tooling & Service management team to implement
• Recommend and implement governance techniques
• Continually nurture our white-glove support culture in an Office 365 environment.

Skills and Qualifications

• BTech/BE in Computer Science, Engineering or relevant field
• 5+ years of Experience as M365 Engineer
  • Primary Skill: Microsoft Teams, OneDrive, Sharepoint Online, Endpoint & Intune administration.
  • Secondary Skill: Azure AD, Azure AD connect for M365 modules’ Microsoft 365 security and identity
• Awareness of critical concepts in DevOps and Agile principles
• Problem-solving attitude
• Collaborative team spirit