Job title: Network Engineer
Work Location: Poland (remote)
Experience: 1 year

Primary Responsibilities and Duties:

• Troubleshoot/Diagnose all issues from the customers (ISPs, Telecoms, Carriers) and drive satisfactory resolution of the issues.
• Troubleshoot Product and Configuration issues.
• Ensure On-Time escalation to L3 and Engineering(R&D) teams.
• Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce).
• Contribute to the knowledge base/ Tech Forum.
• Ensure to gain Certified Expertise (Certifications) to provide better service.

Skill Set Requirement:

• Experience in networking support environment.
• Strong IP networking knowledge and skillset (Cisco CCNA/CCNP or equivalent experience will be welcome).
• Good knowledge in Bridging and Switching Concepts, LAN Technologies.
• Good Knowledge of Routing concepts, with Good knowledge in Routing Protocols like OSPF, EIGRP, BGP (BGP would be a big plus).
• Experience with Linux/UNIX Operating Systems.
• Experience with deployments on both copper DSLAMs and fibre GPON access systems would be an asset.
• Fluent English is a must