Network Engineers Required for Chennai Location
Permanent
India - Chennai
Posted 3 months ago
Job Profile: Network Engineer
Location: Chennai
Level: L1 Engineer
EXPERIENCE: 2 – 4 years
Job Description:
- Handling cases received through phone calls or web ticketing system, manage the caseload, and summarize ticket status for shift hand-off
- Perform fault isolation steps, to include Wire Shark, flow basics, and firewall status; repeat procedures as needed and, escalate to the Team Lead when appropriate
- Use extensive knowledge of the OSI model and how data packets move in the network to troubleshoot wireless networks
- Ensure proper documentation of cases
- Troubleshoot/Diagnose all issues from the customers and driving satisfactory resolution of the issues.
- Troubleshoot Product, Codes, and Configuration issues
- Ensure consistent customer satisfaction
- Interface with international customers
- Timely handoff of cases that require technical or political escalation
Primary Skills:
- Detail understanding of Basic Networking such as networking devices, OSI Layer, Networking protocols such as DHCP, DNS, HTTP, etc… is required
- A logical understanding of packet trace, routing & switching is required
- OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level
- TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism
- Thorough understanding of IP Addressing, Subnetting, VLAN, VTP, 802.1q is required
- A basic understanding of STP is required
- Good troubleshooting approach (from Level 1 to 7 of OSI)
- Ability to analyze packet captures and use tools such as Ping, Traceroute, Wireshark, etc…
- Work from CLI, GUI, and/or CMD prompt interface to resolve customer issues
- Use ARP tables to verify L2 and L3 mapping, MAC to IP interfaces in wireless/wireline networks
- Should have a good understanding of Layer 2 & Layer 3 frame formats and protocols such as ARP, DHCP & OSPF
- Should have a good understanding of the Routing Table and how a Router uses a routing table for routing decisions
- Understanding 802.11 standards, 802.1x, PKI, VPN will be an added advantage.
Required Education/Experience and Competencies:
- Knowledge of Basic Networking, VLAN, 802.1Q, Basic routing & switching
- 1 – 2 years of IT help desk experience in a call center environment (or equivalent) is required
- Willingness and ability to work nightshift & overtime to support customers based on business requirement
- Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating, complicated IT problems
- Good written communication skills; type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail
- CCNA or equivalent certifications are desired
Job Features
Job Category | Network Services |
Job Level | Fresher / Entry Level |
Experience | 2 - 4 |