Networking Engineer for Hyderabad / Chennai

India - Chennai, India - Hyderabad
Posted 1 month ago

Position: Networking Engineer
Experience: 6 Months – 3 years
Work Location: Chennai or Hyderabad (Remote work Till Notified)
Shift Timings: 24/7 Rotational shifts.


Roles & Responsibilities
• Troubleshoot all Level 1/ 2 Calls from customers.
• Ensure consistent customer satisfaction.
• Document all communication with customers in the CRM.
• Notify/Discuss with TL/Manager on tickets that require assistance.
• Timely handoff (escalation) of cases that require technical escalation to L3 TAC.
• Plan and constantly work on upgrading tech and product expertise.
• Contribute to the knowledge base/ Tech Forum

Basic Skill Set:
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
• Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d,802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols – RIP V1/V2, OSPF, BGP
• CCNA, CCNP, Checkpoint Certification, CCSP certifications

Job Features

Job CategoryNetwork Services
Job LevelFresher / Entry Level
Experience0 - 3

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