Job Title: Networking Support Engineer B2+
Location : Barranquilla
Experience: 1 – 2 years

We are looking for Network support engineers, people trained or certificates in Networking with customer service experience. The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer’s point of contact for reported problems and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network security knowledge to resolve the problem.

Responsibilities

• Receive trouble cases from calls or from the client web ticketing system; manage the caseload and summarize ticket status for shift hand-off
• Use extensive knowledge to perform & initiate and repeat procedures as needed
• Escalate to the Team Lead when appropriate

Skills Required

• BA degree or equivalent is desired
• High School Diploma as a Minimum
• Trained or certificate CCNA or equivalent required; CCNP or other certifications are desired
• 1 – 2 years of help desk experience or customer service experience (or equivalent)
• Communication skills; remain empathetic and courteous while speaking to customers about frustrating; complicated IT problems
• Good written communication skills: type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail

Benefits and Perks

• Career Progression through Career Aspiration Management Program
• WFH in Covid situation
• Best offer in the market