NOC Technician, Optical, Infinera

USA - Texas - Dallas
Posted 2 months ago

Entity: Glow Networks

Classification: Non-exempt

Reports to: Project Manager

Location: Richardson, TX

Working Hours: 24 X 7 Shift work

Salary Range: $16 to $21 per hour, W2; based on interview and experience

Summary/Objectives: CSS Corp is currently seeking Tier 1 Network Operations Center Technicians to support optical network communications, monitoring, support, diagnosis, resolution and coordination with specialized support groups.

Position Responsibilities

As a NOC Technician, you will use several network monitoring tools to ensure the viability of the client’s network, while responding to a variety of hardware and software issues. The Optical NOC Technician is responsible for monitoring and responding to optical network alarms.

Essential Functions:

  • Monitor and respond to optical network alarms
  • Will work in the customer’s Network Operations Center
  • Collect data on network elements and input to regularly scheduled reports
  • Review MOPS for customer equipment maintenance procedures
  • Open bridges during scheduled and unscheduled maintenance activities
  • Open trouble tickets when problems are reported; escalate to Tier 2 for attention and resolution
  • Use effective written and verbal communication in order to resolve complex system problems
  • Ability to multitask and juggle several complex issues.

Additional Functions:

  • Troubleshoot faults on in-service and/or out-of-service network elements
  • Develop a working knowledge of IP networking, routers, switches, etc.
  • Use network monitoring tools such as Solarwinds and alarm browsers to monitor networks.
  • Understanding of essential programming structures and data types.
  • Use MS Office suite, especially Word and Excel, proprietary software for creation of reports.

Physical Demand:

  • This position is open to US citizens, permanent residents and others authorized to live and work in the US.
  • Work in an office environment
  • Shift work required, 24 X 7

Required Education/Experience and Competencies:

  • AA, BA or BS desired
  • Vocational Network Technician Training is desired
  • No certifications required; CCNA or CCENT, A+, Network+, etc., is a bonus
  • One to Five years’ experience in network operations support is required.
  • Two years’ experience with DWDM and/or SONET optical networking equipment is required.
  • Engineering field support of Infinera network elements is strongly desired.
  • Experience with other optical network solutions is acceptable.
  • Superior, verbal and written, English language comm skills are required
  • Follow trouble-shooting procedures to isolate and correct network faults
  • Demonstrate a strong foundational understanding of DWDM, SONET, Optical Mesh Networking
  • Understand the use of single mode and multi-mode fiber, and various connector types
  • Experience working with ISP’s/Carriers, handling dispatches and managing priorities is desired.
  • Self-sufficient, able to troubleshoot optical networking problems
  • Exhibit a “can-do” mentality, as needed to meet customer requirements
  • This job description reflects management’s assignment of essential functions and position responsibilities.
  • Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time

Job Features

DepartmentEngineering Ser - CS
OfficeCSS Corp - Dallas, Tx (Glow)
LocationRichardson, Texas

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