Job title: Order Representative
Work Location: BGC, Taguig (Hybrid)
Qualification: High School Diploma or GED equivalent
No of openings: 14

Roles and Responsibilities:

• Complete feature change, disconnect, directory listing and/or new/conversion orders for customers via electronic processes utilizing one electronic system.
• Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
• Complete new and conversion customer orders via electronic process utilizing one electronic system
• Monitor work-flow and order completion status to ensure orders are completed within guidelines
• Contact Independent Local Exchange Carrier(s) (ILEC) to resolve order processing issues and to ensure order completion in a timely manner
• Follow escalation guidelines when problem cannot be resolved
• Identify and recommend solutions to processing issues to enhance the order flow
• Provide support for other departmental projects as needed
• Participate in opportunities to develop both personally and professionally
• To meet/exceed and maintain service levels as assigned by management
• To meet/exceed expected reliability standards
• Upholds client Communications’ company virtues

Required Skills:

• 1-2 years’ customer service experience
• 1-2 years’ computer experience (internet, windows, database, etc.)
• 3-5 years’ telecommunications industry experience, preferred
• Excellent customer service skills
• Excellent communication skills (verbal and written)
• Ability to exercise tact and good interpersonal skills
• Organizational and time management skills
• Analytical and problem-solving skills
• Ability to be pro-active with a sense of urgency
• Ability to keep customer information confidential
• Ability to read, understand and communicate technical documentation
• Be a self-starter, a highly motivated person able to work in a fast-paced environment that is continually changing