Role: Project Manager

Experience: 10 years+

Work Location: Ambit IT Park, Chennai

Technology: Routing

What we are looking for: An ideal candidate would have some TAC Networking/ Network Security experience in their career along with experience in operations management.

5 Key aspects of the role:

SLA Management

• Manage performance of the team
• Deliver on SLA commitments based on the contract
• Meet and exceed customer satisfaction goals
• Daily / Weekly / Monthly / Quarterly Reporting of SLA performance
• Formulate continuous improvement plan

Client Management

• Weekly / Monthly / Quarterly operations and business review with stakeholders.
• Set and manage client expectations
• Identify potential new business opportunities
• To take complete ownership of the cases and to take feedback on negative surveys
• To handle deviations and carry out risk analysis

Operations Management

• Set and review KRA’s for the team, align their goals to the overall objectives of the organization/client
• Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders
• Capacity / Resource planning and management
• Liaison with cross functions across the organization addressing the needs of the team members
• Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution
• Business Continuity Planning and Risk management

Skill development

• Address skill gaps in Product / Process / Technology / Communication
• Mentor Leads & Engineers
• Plan Relevant training programs working with respective groups

Project Revenue and cost management:

• To manage revenue and cost drivers
• Operate on the planned budget
• Resource planning (People / IT)

What you should be having:

10-12 Years of experience in the IT / ITES sector preferably from enterprise support background with expertise in networking domain and project management

Soft skills:

• Goal-oriented professional with experience in offshore/onsite consulting, customer relationship management, and planning.
• Strong tactical and leadership skills.
• Good communication, negotiation, and conflict resolution capabilities
• Enjoy challenging and diverse work assignments in a fast-paced environment.

Technical skills:

• Good Understanding and troubleshooting skills across – TCP/ IP/ UDP, OSI model, Routing, Switching, Ethernet, WAN, IPSec VPN, SSL VPN, Firewalls.

Span of Control:

3-4 Team / Tech Leads handling a team size ranging between 20 -30 engineers.