Project Manager – Routing

Permanent
India - Chennai
Posted 1 month ago

Role: Project Manager

Experience: 10 years+

Work Location: Ambit IT Park, Chennai

Technology: Routing

 

What we are looking for: An ideal candidate would have some TAC Networking/ Network Security experience in their career along with experience in operations management.

 

5 Key aspects of the role:

SLA Management

  • Manage performance of the team
  • Deliver on SLA commitments based on the contract
  • Meet and exceed customer satisfaction goals
  • Daily / Weekly / Monthly / Quarterly Reporting of SLA performance
  • Formulate continuous improvement plan

Client Management

  • Weekly / Monthly / Quarterly operations and business review with stakeholders.
  • Set and manage client expectations
  • Identify potential new business opportunities
  • To take complete ownership of the cases and to take feedback on negative surveys
  • To handle deviations and carry out risk analysis

Operations Management

  • Set and review KRA’s for the team, align their goals to the overall objectives of the organization/client
  • Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders
  • Capacity / Resource planning and management
  • Liaison with cross functions across the organization addressing the needs of the team members
  • Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution
  • Business Continuity Planning and Risk management

Skill development

  • Address skill gaps in Product / Process / Technology / Communication
  • Mentor Leads & Engineers
  • Plan Relevant training programs working with respective groups

Project Revenue and cost management:

  • To manage revenue and cost drivers
  • Operate on the planned budget
  • Resource planning (People / IT)

 

What you should be having:

10-12 Years of experience in the IT / ITES sector preferably from enterprise support background with expertise in networking domain and project management

 

Soft skills:

  • Goal-oriented professional with experience in offshore/onsite consulting, customer relationship management, and planning.
  • Strong tactical and leadership skills.
  • Good communication, negotiation, and conflict resolution capabilities
  • Enjoy challenging and diverse work assignments in a fast-paced environment.

 

Technical skills:

  • Good Understanding and troubleshooting skills across – TCP/ IP/ UDP, OSI model, Routing, Switching, Ethernet, WAN, IPSec VPN, SSL VPN, Firewalls.

 

Span of Control:

3-4 Team / Tech Leads handling a team size ranging between 20 -30 engineers.

Job Features

Job CategoryNetwork Services
Job LevelSenior Level
Experience10 - 15

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