QA – Call Monitoring / Call Auditing 

Posted 1 month ago

Job title: QA – Call Monitoring / Call Auditing
Work Location: Ebene, Mauritius
Experience: 5-7yrs
Education Qualification: High school diploma


Roles and Responsibilities:

  • Monitor calls and emails on communication and soft skills per sampling plans. Monitor and coach agents on grammar, pronunciation, syllable stress, and other aspects of the English language, culture, etc.
  • Provide consistent coaching and feedback to enhance employee performance.
  • Support floor training initiatives.
  • Intermittently assist in the design and development of training material.
  • Provide feedback and input for training content enhancement and development.
  • Develop action plans for the bottom quartile and ensure they move up the learning curve.
  • Must work with multiple teams and processes. YOUR SKILLS
  • Excellent communication skills.
  • Strong understanding of the English language’s technical and practical applications.
  • Well-versed in soft skills.
  • Understanding of monitoring and feedback techniques.


Required Skills & Desired Skills- 

  • Excellent communication skills in English & French
  • 5-7 Years relevant experience

Job Features

Job CategoryQuality Assurance
Job Level5 - 10 Years
Experience0 - 5

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